Get AT&T Services |
Get AT&T Services | Call 1-855-972-8042
Get AT&T Services |
Get AT&T Services | Call 1-855-972-8042
48% of ALL HOME CONNECTIONS customers in Texas choose AT&T Internet plans with speeds between 50 and 100 Mbps.
Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Get Up to Speed with AT&T InternetCall 1-855-972-8042
† Percentage is based on the number of AT&T Internet sales made with ALL HOME CONNECTIONS, an AT&T Authorized Retailer, between January 1, 2017 and July 31, 2018 and on the geographic service location provided at the time of the sale.
It's no secret—Austin is a fantastic place to put down roots. The capital of the Lone Star State may not be its biggest city, but it is the fastest growing one in the United States. Here, music is a way of life…along with breakfast tacos. (Preferably from from Veracruz All Natural…drool…) Challenge yourself to catch a show at all of the more than 200 live music venues around the city, and definitely hit up SXSW for the full ATX music scene. If you can't go in person, you can always watch it on Austin City Limits later on.
Unless, of course, your TV package is complete garbage, along with the internet service provider it runs through that's all hat, no cattle. Fortunately for you, AT&T offers internet and TV solutions that you can customize to fit your budget and lifestyle, so you can get a secure, reliable connection for your home and devices right quick.
Do justice to Austin's authenticity. You don't really have an excuse not to go out and experience all the city has to offer when it's sunny an average of 300 days a year. And if you're lucky, you might just catch Matthew McConaughey cheering on his alma mater, the University of Texas, at Memorial Stadium along with 100,000 other diehard Longhorn fans. Maybe you could even chat him up about the movie that made his career, filmed right here in Austin.
Can't think of it? That's alright, alright, alright.
Speeds Up to 100 Mbps*
12 mo agmt, other qualifying service (min $19/mo) & combined bill req’d. Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
plus taxes for 12 mos when bundled
12 mo agmt, other qualifying service & combined bill req’d. Incl 1TB data/mo. $10 chrg for each add’l 50GB See offer details(up to $100/mo)†
4G LTE data
Price is for one line
Prices after discount with AutoPay and Paperless bill. Discount starts w/in 2 bills. AT&T may temporarily slow data speeds when the network is busy.
for 12 mos plus taxes and RSN fee
w/ 24-mo. agmt & other qualifying AT&T svc (min. $30/mo). Autopay & Paperless bill req’d. Pay $74.99/mo plus taxes until discounts start. Prices higher in 2nd year.
*$19.95 ACTIVATION, EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $10/mo. autopay & paperless bill and $10/mo. bundle discounts for up to 12 mos each. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req'd). Credit card req'd. Restr’s apply.
^Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Geographic and service restrictions apply to AT&T Internet services. Call to see if you qualify.
$40 Internet Offer: Ends 10/19/19. Price for Internet plans (10M to 100M) for new residential customers when bundled with another qualifying AT&T service (TV/AT&T Phone/Wireless). Pricing includes Wi-Fi Gateway. Excludes cost-recovery charges, where applicable. Must maintain a qualifying bundle and service addresses must match to receive advertised pricing. Prorated ETF ($180) applies if Internet is disconnected before end of 12 months. Activ/Installation: $35 activation fee (self-install) or $99 installation (full tech install) may apply. Credit restrictions apply. Pricing subject to change.
†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive Unlimited Internet data ($30 value) at no add’l charge. For more info, go to www.att.com/internet-usage.
CHOICE 1-YR ALL INCLUDED PACKAGE W/ OTHER ELIG. SVC: Ends 10/19/19. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $59.99 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $110/mo for CHOICE All Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Wireless: Consumers only. Sold separately. Reqs new or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: CHOICE All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T UNLIMITED &MORESM PLAN: Monthly plan charge ($45 for single line; $75 multi-line) & monthly per-device access charges apply. Data Restrictions: For all data usage, AT&T may temporarily slow data speeds during times of network congestion. Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to a max of 1.5Mbps, Standard Definition quality (about 480p). Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be aﬀected by a variety of other factors. Other restrictions apply. Tethering/mobile hotspot use prohibited (except Connected Cars). UNLIMITED TALK: Phones only. Includes calls w/in DCA. Service may be terminated for excessive roaming (see Wireless Customer Agreement at att.com/wca). Unlimited Talk to Canada and Mexico: Phones only. Includes unlimited International Long Distance (ILD) calling from DCA to Mexico and Canada. You may be charged for calls to special or premium service numbers. Calls to Other Countries: Includes ILD service that can be used to call countries other than Canada and Mexico. Per-minute pay-per-use rates apply unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/worldconnect. UNLIMITED TEXT: Standard Messaging – Phones only. Requires compatible device. Includes unlimited messages up to 1MB in size within DCA to more than 190 countries for text messages and 120 countries for picture & video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. See att.com/text2world for details. Advanced Messaging: Sender and recipient(s) must be AT&T postpaid wireless customers with HD Voice accounts, capable devices, have their devices turned on & be within AT&T- owned and operated DCA (excludes third-party coverage). Includes unlimited messages up to 10MB in size. Other restrictions apply & can be found at att.com/advancedmessaging.
GENERAL WIRELESS SERVICE TERMS: Subject to Wireless Customer Agreement (att.com/wca). Service is not for resale & is intended for use primarily within DCA. If AT&T does not enforce any of the terms or restrictions of its service oﬀerings, it is not a waiver of AT&T’s right to enforce those terms or restrictions. AT&T reserves the rights to enforce all terms & restrictions at any time. If AT&T determines your use of services violates any of the applicable terms or policies found in the Wireless Customer Agreement, we may in our sole discretion suspend, modify, terminate or restrict your service. Coverage: Coverage map shows high level approximation of areas included in and out of plan. For the most current coverage info for your area, check wireless.att.com/coverageviewer. Coverage may include areas that are served by unaﬃliated carriers & not on AT&T’s owned and operated network (oﬀ-net). Coverage is subject to change without notice.Network Management: All AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details. Off-Net Usage: International and domestic off-net (roaming) data usage may be at 2G speeds. Excessive Oﬀ-Net Usage: You get an oﬀ-net (roaming) usage allowance for each service. If you exceed the allowance, your service(s) may be restricted or terminated.Other Restrictions & Charges: Other restrictions apply & may result in service termination. If you purchased a device that requires a term commitment, an Early Termination Fee applies if you cancel service after the first 14 days & before your term ends. See att.com/equipment ETF for details on what fee may apply for your device & how the fee is prorated over time. Activation/upgrade fee per line (up to $45) & deposit may apply. Credit approval may be required. AT&T reserves the right to suspend or terminate service to your account, place any non-complying device on an appropriate plan, and/or add any other required element of a plan. Other Monthly Charges: Apply per line & may include taxes, federal/state universal service charges, Regulatory Cost Recovery Charge (up to $1.25), gross receipts surcharge, Administrative Fee, & other government assessments which are not government-required charges. Additional one-time charges may apply. See att.com/additionalcharges for more details on other charges. For full service terms and conditions visit att.com/wirelessterms.
Geographic and service restrictions apply to U-verse services. Call or go to www.att.com/uverse to see if you qualify.
$40 Internet Offer: Price for Internet 300 plan for residential customers in select markets in AT&T Fiber areas when bundled with another qualifying AT&T service (TV/AT&T Phone/Wireless). Must maintain a qualifying bundle and service addresses must match to receive advertised pricing. Pricng includes Wi-Fi Gateway. Excludes gov’t charges. Prorated ETF ($180) applies if service is disconnected before end of 12 mos. Credit restrictions apply. Pricing subj to change.
Plus, get professional activation help and expert setup of your new device.
For service details and eligible areas, See details.
Same Day Delivery: Available for orders placed by 4 p.m. local time by calling the number on this page. Must purchase and activate eligible device with wireless service agreement and qualifying voice and/or data plan. Requires account holder present, at least 18 years of age with government-issued photo ID. Limited to select zip codes in Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fresno/Visalia, Greater New York, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, LaFayette LA, Las Vegas, Little Rock, Los Angeles, Louisville, Memphis, Miami, Milwaukee, Minneapolis, Nashville, New Haven, New Jersey, New Orleans, Oklahoma City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland OR, Providence, Raleigh, Sacramento, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, St. Louis, Tampa, Tulsa, and Washington, DC. Other geographic and service restrictions apply. AT&T or an authorized provider will contact customer to schedule up to 60 minutes to deliver and set up eligible device. No charge to customer for AT&T Ready to Go delivery. AT&T Ready to Go delivery is non-transferable, has no cash value, and cannot be redeemed for cash or applied as payment to an AT&T account. AT&T not responsible for lost or damaged software or data. Subject to wireless service agreement. Activation/upgrade, early termination and other fees, and restrictions may apply. Offer subject to change.
$40 Internet 300 Offer: Ends 10/19/19. New residential Internet customers in eligible AT&T Fiber markets. Pricing for first 12 months only. Price requires bundle with another qualifying AT&T service (TV (Uverse or DIRECTV)/AT&T Phone/postpaid Wireless). Pricing for first 12 months only. After 12 mos., the rate increases to $60/mo unless canceled by customer prior to end of 12 months. Prorated ETF ($180) applies if Internet is disconnected before end of 12 months. Must maintain bundled qualifying services with matching service address to receive advertised pricing. Other charges: Excludes cost-recovery charges, where applicable. Credit restrictions apply. Pricing subj to change. Select MDU residents, AT&T Employees/Retirees not eligible. Subj. to Internet Terms of Service at att.com/internet-terms.
††Internet speed claims represent maximum network service capability speeds. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att/com/speed101.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
W 5th St Store 1011 W 5th Street, Austin, TX 78703
S Lamar Austin Store 1100 S Lamar Blvd Bldg2 Suite 2114, Austin, TX 78704
The University of Texas Store 2304 Guadalupe Street, Austin, TX 78705
N US Hwy Store 14009 N. US Hwy 183 Ste. 107, Austin, TX 78717
Austin Central Store 5407 N. IH-35 Suite 100, Austin, TX 78723
Mueller Store 1801 E 51st Street Suite 160, Austin, TX 78723
N FM Austin Store 8300 N FM 620 Bldg K, Ste 400, Austin, TX 78726
Mo Pac Expressway Store 5770 N Mo Pac Expressway Ste. 100, Austin, TX 78731
South Austin Store 5033-A US Hwy 290 W, Suite 100, Austin, TX 78735
South Shore Market Store 1920 East Riverside Drive Suite 100, Austin, TX 78741
Century South Store 801 East William Cannon Dr Suite 200, Austin, TX 78745
Barton Creek Mall Store 2901 Capital Of Texas Highway Space E03, Austin, TX 78746
Southpark Meadows Store 9900 S IH 35 Service Rd. Sb Ste. A-100, Austin, TX 78748
Parkside Village Store 5701 West Slaughter Lane Building E, Austin, TX 78749
E Anderson Ln Store 1020 E Anderson Lane, Austin, TX 78752
Five Oaks Store 13000 N IH-35 Ste. 100, Austin, TX 78753
Enjoy 9701 Dessau Road Suite 607, Austin, TX 78754
Allendale Store 5700 Burnet Rd, Austin, TX 78756
The Domain Store 11909 Domain Drive Suite 130, Austin, TX 78758
Research Blvd Store 10001 Research Blvd. Ste. 130, Austin, TX 78759
86Out of 100
Austin’s internet connectivity is off the charts. It ranks first in percentage of population with access to broadband internet (76% overall), and is in the top five for percentage of the population owning a computing device (96%). Apple took note of Austin’s connectivity efforts, and announced Austin as the location for its new campus.
100Out of 100
Public transportation in Austin is equally progressive, and the city ranks first in this category. Austin was chosen to participate in Transportation for America’s Smart Cities Collaborative Program (and is one of only 22 cities currently participating). Smart parking meters are currently running in two locations, and Austin and Capital Metro are working together to create a Smart Mobility Roadmap.
61Out of 100
Austin has the highest green infrastructure score overall. The city implemented the Green Austin Awards, which recognize exceptional efforts in green building and landscapes. In 1990, Austin also founded the first green building program, which is still the top sustainable building program in the nation.
Data is for informational purposes only and was compiled by ALL HOME CONNECTIONS on February 13, 2019. Data does not reflect views or information from AT&T. See details.
Data is for informational purposes only and was compiled by ALL HOME CONNECTIONS on February 13, 2019. Data does not reflect views or information from AT&T.
Percent of Population with at Least One Computing Device was last accessed on February 13, 2019 at https://www.census.gov/programs-surveys/acs/
Percent of Population with Access to Broadband Internet was last accessed on February 13, 2019 at https://www.census.gov/programs-surveys/acs/
Transportation metrics were last accessed on February 13, 2019 at https://www.visithoustontexas.com/travel-planning/maps-and-transportation/getting-around-houston/
Solar Installations per 100,000 Residents was last accessed February 13, 2019 at https://www.google.com/get/sunroof#p=0
Number of Electric Car Charging Stations per 100,000 Residents was last accessed February at https://afdc.energy.gov/fuels/electricity_locations.html#/find/nearest?fuel=ELEC
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The installer came to my home with in 30 min of the service start time even though it was 3 hour window. Internet & cable were hooked up with in minutes. Ryan was very polite and even followed up with an email with contact info should I have any concerns. then I went online and synced my wireless phone with cable & internet so they would be on one bill. The AT&T aps & Uverse aps are my favorite part. I can watch any shows from my phone or ipad- awesome. thank you AT&T!
We switched over from another company because of poor service. The service wit AT&T has been fantastic! Very happy to have made the switch- don't know what took us so long!
Good quality and fast internet!
The best wireless service and cable network Out here thank you for your valuable service
Excellent. ..enjoy my new services
I had a hard time getting service at my new apartment complex but I call at and they came out and installed it. The service tech was on time and very professional. I love my at service.
Great service. The guys were very thorough and helpful when installing service. The actual service is reliable and easy to use.
This was great!! My technician was super friendly and was really great about getting my internet and TV service set up in a quick, efficient manner! I would recommend AT&T based on this cool experience!
I have been with AT&T for many years. I left for a brief moment but had to return; others cannot beat their service.
Everything is working fine ! Thanks !
Good! The installation was fast and the person very professional, the service is very fast. Thanks!!!
Love my services
Great customer service
Technician who came out was good. Phone help terrible--- very hard to understand. I still do not have my phone number--- 2 weeks after placing order and one week after installation. When I called today (3rd date that I had been given re: importing of phone number) I was told that order to previous provider was just being requested. And then the contractor who I was told would be here today to bury the cables did not show. They did not come after I waited all day----when I called just now I was told there was no such order. Very frustrating!
U-verse works great! Happy with the service we've received, and that it still runs smoothly even when we are streaming multiple things at once!
All service performed as well as I could have ever expected. Locking in a set price for 2 years made my decision easy to change over from my previous cable provider.
My AT&T service was great. I was late for my install but staff worked with my hectic schedule.
Excellent service, the technician was friendly and professional! The installation was on time as promised, quick and clean, and no problem was found so far.
Mary was very helpful and turned what could have been a sour experience into a relatively good one
ATT has provided the best customer service, and answered all of my questions as they arose. From the initial call to inquire about service, to the technicians coming into my new lace to set up service, I can safely say I have been VERY satisfied with every encounter. As to my current use, I have no complaints. Speeds are as promised, and quality has been nothing but the best. ATT has certainly set the bar high for itself and any other competition that may try to take away my service.
I love my AT&T service.
Service tech was great!
Your installers were very knowledgeable and helpful.
Satisfied my every need.
The customer service rep was great. I elected to install my own service. It was really straightforward and easy.
Good service and customer service. Prices are higher than some others but it all works out
The technician was awesome and accommodating to my schedule on my move-in day. The service has also been great so far.
There was an issue connecting and the tech had to come to my place.he was very professional But the system was down and it took a while to Get the registered for Internet. Apparently the system was being Updated or something like it. It was a week day in the afternoon. I would think those updates are done when there is less traffic. However he was able to "push" my registration through. Then, I wasn't able to change the Password for the Internet and we couldn't figure out why it wasn't taking my device access number. The fwd/back slashes are confusing but we tried them all. He asked me to try again because mauve I was locked but the system never gave us that error. A little too unassertive for a big co like ATT.
The installation took 5 hours with a new technician who had to call in other experts when he got stuck. Surprisingly when I called in on Saturday night regarding some technical issues there was no weekend technical support. The recording said I had to call on Monday during regular business hours. That meant no fixes for two days. Otherwise, the services are fine.
While they first installed the wrong wireless router and wiring, they were quick to come and fix it the second we let them know it was an issue. Ever since then it's been great.
the technician was very polite and explain all the service that I got also he called back nest day to see if everything was ok
I do not know if my first try at this review just went or not. I was not through with my entry. Bottom line this installer and my experience so far with him and uverse/ATT has definately been 5 star.
Great Service! We had Time Warner Cable before and our internet would go in and out. So far, this is not an issue with AT&T. Great Internet!
Customer service and technicians were phenomenal! Thank you!
Very nice.politely done. And very informative. I enjoyed the experience
Calling to set up the internet service took a little bit too long, but was helpful and patient. The installation guys were nice and professional. The internet speed is excellent, as I expected, worth the money. Better than what I used before.
The woman who assisted me was very helpful, but she did give me wrong info regarding the Frontier Secure she encouraged me to purchase.
Customer service was great the Internet is not as great as we thought when we upgraded
I switched from Time Warner Cable to AT&T and the price and customer service has been amazing.
Very professional and friendly customer service. Technician was thorough and took time to answer all of our questions. My only other comments are that there was some mix-up with our installation date and time, and I also found it confusing trying to figure out what some of the "applied discounts" were on my account page, but I contacted customer service, and they were helpful.
Sales associate on the phone told me that I would receive a monthly discount if I used my own router, which I already owned. Installation technician knew nothing of the program, and didn't try very hard to get my router to work / had little knowledge of modems & routers and what AT&T's provided model was. Otherwise service was good. Don't have much extra time to track down all the details of the offer the sales associate offered me.
The internet is really reliable. I would recommend it to anyone looking for quality internet with good costumer service.
They were quick and very helpful!
Both the phone representative and the gentleman who installed my uverse service were helpful, professional and gave me the information I needed. Internet and TV work great. Thanks!
I had a very pleasant overall experience with At&t. I was on hold for 35 minutes to start but after getting a hold of someone they could not have been more helpful. Got me set up very quickly and the technician came 3 days later. He was efficient, polite, and very courteous. I have since recommended AT&t to friends based on this surprisingly painless experience. Thank you At&t.
I loved the professionalism of the man who installed my equipment; not only was he courteous, but checked to be sure I fully understood how to use my equipment since I am new to AT&T.
My installation took extremely long due to construction obstiacles and the entire system needed to be updated, however my ATT technician was the nicest gentleman. Poor man had to work outside in the 105+ weather and go back and forth to that and my 4th floor apartment. Even though it took forever, he was kind and thorough, and that's all I could ask for. Thank you Ronnie, you rock!
They had to come out three times to fix the remote that didn't work, the Internet didn't work had to come out to fix that. I was very sad being a brand new customer.
Everything works like a charm! I gave four stars instead of five only because the installation guy came late. We had a time frame set for him to come between 2pm-4pm and he showed up after 5pm. That is a little irritating when you have to take off work and they show up that late. However, he was able to connect everything and he was very professional. I absolutely love the U-verse U300 TV and I love that it comes with the movie package!
I received great service both on the phone and during my home installation. Setting up new service was quick, easy and painless. The internet works great except for a few disruptions to service recently. Overall, I'm glad I switched back to ATT.
Was hit with a bit of a surprise when I found out my installation was not going to be the standard modem hook up, but rather a 6-hour install of a fiber optic cable that had to be run through the wall. Despite the nasty surprise, it was a fine experience. My technician was very friendly and got the job done as quickly as he could, and now I have very reliable internet service. Would say that this was better than my experience with time warner.
Great service from Pete setting everything up. The box has needed to be reset a few times out of the blue. Overall I'm satisfied & hope to not have any problems in the future.
The second rep who came was actually of help. The first one, not so much
I love it fast internet alot of channels and cheap bill to pay I love it
Installation went smoothly and everything works as it is supposed to! Great job!
I just renewed my service after being a customer for about 7 years. They are still be best rate for the services offered. I made a mistake 2 years ago and switched mobile service to Sprint. It was a horrible decision. Do not ever leave At&T for Sprint. Thanks At&T. I'm a happy, loyal customer of more than 7 years.
I prefer AT&T over some of the other companies however ever since I have had it installed I've had nothing but problems from the billing department my bill is constantly wrong they had the wrong order on the installation and the promotion I was originally quoted was not what I've been given and I still haven't received part of my promotion to Amazon Prime. If only they would just get everything in order with their customer service and billing then this company would it be above all the rest. I really wish they would make it so we could use the receiver box to watch Netflix like their competitors.
My original salesman promised service within two business days to hook up a home phone. When I received my confirmation email, it's stated it would take up to 10 days to get my home phone installed. After speaking with another eight people supposedly, my service would be turned on within three days. I was etven given a window of time to be at my apartment. No one showed up. Upon speaking with seven other people at AT&T, I again was told it would take up to 10 days to get my home phone service installed. I finally got to speak with a supervisor, who promised I would have service the next day between one and 5 PM. Upon speaking with seven other people at AT&T, I again was told it would take up to 10 days to get my home phone service installed. I finally got to speak with a supervisor, who promised I would have service the next day between one and 5 PM.that time window came and went, and no one showed up. After speaking with three more supervisors I was told my phone service was connected electronically and that I had been misinformed that the technician wouldn't be coming out. Unacceptable.
I requested internet installation for Thursday 06/11/15 at 9am. Although the technician came in late because of issues setting up my account, he was excellent at helping out and answering any questions. So far I have my service is working great.
I had to talk with people in Illionis for my Austin, Texas installation. Very confusing they said they had lost our order and we're trying to find it, so my installation would be delayed by four days because they had to work me back into schedule. I asked why because I was ahead of the others and now because of ATT mistake I went to the bottom of list. Now while talking with ATT, Illinios my phone rang and a local ATT, person left a message saying they would be at my house within thirty minutes. My U-Verse and Internet was installing and working great, but it appears that ATT should look at their scheduling. It's like the right hand does not know what the left is doing.
I love AT&T uverse my internet runs so smoothly and when I do have a problem the techs are always helpful because I know nothing about that area. Ha
Love the survice, had great customer service and the technician was wonderful. Just had a few minor glitches getting set up and up and running. Highly recommebede prodcut.
The service works well, however the transparency in pricing is frustrating. The salesman who I activated my service with told me the install and activation fees will be waved and gave me a rough estimate of what to expect for a monthly bill after tax. Now I find out the the activation fee was not waved and the "rough" estimate of my monthly bill after tax is actually the exact amount only before tax. To make things more frustrating is customer support keeps saying the activation fee is a "creditable" charge and nothing they can do. Not entirely sure what that means after I was already told it would be removed. Seems similar to Time Warmer where your account never gets "noted" with the pricing you were initially told and the support person tries to up sell you to another promotion only to find the promotion is only for three months and your bill goes up again.
Love AT&T. The customer service is always stellar and they make my online bill pay super easy.
So far service has been great. The installer was not only fast and did a great job, but he was incredibly friendly and polite.
GREAT EXPERIENCE. HAD NO PROBLEMS SETTING UP A DIFFICULT SERVICE FOR MY TOWN HOME CURRENTLY UNDER CONSTRUCTION. GOT EVERYTHING I WANTED AT A PRICE CHEAPER THAN I EXPECTED.
I love AT&T uverse and I will never go back to Time Warner that's for sure!
The tech who installed our Uverse, Jason, was great: knowledgeable, thoughtful, and friendly. Thanks!
My installer was wonderful. he ended up having to wrap the cable all the way around my apartment. he was so meticulous, you cant even tell that there is 50 ft of cable there. Thanks AT&T!
First time with AT&T. The service tech was really helpful and friendly. He hooked it up correctly and quickly. No issues, and really happy with my service!
I recently got my AT&T U-Verse service set up and the gentleman who came to put everything together was wonderful! He was patient and incredibly helpful with all my questions. Customer Service was great. The products themselves are also great. I had a hiccup recently and called into customer service, once again I received timely and more than adequate service. Overall, I am a happy customer and plan to continue with AT&T.
You initially treat your customers in a nice way, however once we buy the service the prices will change and the treatment will be worse. This is not the expected way, Faking customers is the not the ideal business way. I am cancelling my service soon ...... your competitors are looking for people to change and you are not the only company in USA.
I turned to AT&T because I've had such issues getting consistent internet service from my cable provider. They are down all the time in the evenings and on weekends, and I've been working with them for years. I just switched to AT&T and so far service seems great. But I've got a huge complaint, and I can't find anyone at AT&T to discuss. I've called and I get put on hold for more than an hour. I got my service installed on the 17th, It is only the 23rd today and my answering machine is filled up with 99 (the limit of machine) hang ups and phone calls from solicitors. My phone is ringing off the hook. I've talked with about a dozen of the solicitors calling me to get off their list and found out AT&T sold my number. And I'm getting barraged. The phone rings non-stop all day. I want to tear it out of the wall. I'm so disappointed with AT&T, and so sad that I made the mistake to sign a two year contact where I'm not stuck being harassed all day.
This has been by far the worst experience I have ever gone through. I have dealt with too many people and even when I spoke to a supervisor I didn't get the help I needed. AT&T you are in communications there should be some between your departments or maybe don't have so many departments for every task of the order. When I ordered new service this should have been made much more easier for me as a new client but I know see that I just another chain on your link of millions. No treatment of appreciation as new a business customer was laid out. I felt that I knew more about my order than your staff. I could go on about my experience but from reading your latest reviews it looks like I am not alone. You definitely change your method on the way you do things when setting up a small business account. Treat it as a individual account, I have a personal account with AT&T and have did not incur such problems when I started my account.
I had AT&T U-verse back in Indiana, and was lucky to be able to get set up with the same service, for the same price, after I moved to Texas. Installation was easy (just plug the green cord into the wall) and my service was activated about a week after I initially called. So far, I've experienced only a few hiccups, with internet dropping about three times in the past two weeks, but was able to restart the router to resolve the issue. So far, I am satisfied, and will continue to monitor service reliability before recommending to others.
U-verse has made watching TV easy with our family. My kids want to watch show different from my wife and I and we can do this now by recording or just switching rooms and watching on different TV's. Thank you.....Not to mention the internet connection is great, extremely fast and reliable. My wife and I are both teachers and need internet for research and planning.
Quick and simple to get set up. Happy with the service thus far…just wished my internet was faster. I have times where I have to run a speed test to get my devices running at normal speed. Technician who did the install was great as he walked through the entire process and was extremely respectful.
Easy setup and transition to AT&T uverse. Thanks!
Great customer service during setup of my U-Verse service. The technicians put in a good amount of overtime to get me setup. Now that I have U-Verse, I will find it hard to change to another provider. Scott
Great. Our house was a difficult install with phones, Internet, and TVs--six of them. Noble Brown was proficient and patient making it all happen over the course of about six hours. By coincidence, an ADT repair person was scheduled to come the next day. The ADT guy said aloud that he was impressed with the job Mr. Brown did making sure that the phone service worked with his alarm system. Mr. Brown also did a good job of explaining Uverse. We had a second tech come out because one phone wasn't getting a dial tone, and the Internet router wasn't strong enough. My wife's lap top would lose connections. Nathan Castle was great. On a scale of one to ten, he's a ten. Both problems solved in short order.
U-Verse Elite comes at a great price for great speed! The technician was running a wee bit late (well, almost three hours) but still came to set up the internet even though it was past work hours. Lovin' it so far. Going to try and get some student discounts though.
I am enjoying AT&T services. However, I decided to get the service through with a combined package with Direct TV and being billed separately . The package is outrageous and cost does not save any money. I now have to now call AT&T to tell them I what to be billed with Direct TV. Had I known this I NEVER would have had the service with AT&T installed.
We used AT&T for internet service in Birmingham, AL and now in Austin, TX. The service has been great in both places. The internet is fast and we never have any connection problems. The installer was very helpful and went above and beyond in quickly setting up our service which had to be brought to the house from the street. AT&T is definitely the internet service provider to choose for fast connections, great service and good prices.
So far so good. Installation was a day late, but works well. I just need to make sure that I get the money back for my gateway. I used a gateway from my previous Uverse account, and I was told that if I returned the gate way I was just sent, that the charges would be removed from my account. If you make sure my account is not charged for that material, then my experience will have been a really good one. Better than any previous with ATT.
I have been an AT&T customer in the past, never had a problem with my service. I recently moved into a new place and fell for the "Other Guys" promotions. VERY BIG MISTAKE!!!! After 2 months of the worst cable and internet service I have ever experienced, ( couldn't even hang with them long enough to get my free tablet)!!) I switched back to AT&T, more channels, very fast internet, exceptional service with a monthly bill that is $70.00 less than "Other Guys" Glad to be back with you AT&T, sorry I cheated on you, boy did I pay the price!!!! THANK YOU! for the exceptional value and service, you have a customer for life!!!
Installation took way longer than expected because of an outage in the area that the technicians weren't aware of. They were otherwise pleasant and professional, I just lost a lot of time sticking around while they worked. My service start was delayed a day due to the outage but I was able to reset the modem myself when it had recovered. I may have to upgrade my speed in the future because it's not great, but otherwise it does what I need it to do.
At&t is the best of the best. Its why ill stick with them all the way. Great job AT&T!!!
It was so easy to sign up for phone, internet and TV with AT&T. In fact, it was so easy that I also signed up for home security. The gentlemen I spoke with were very polite and informed as to the products they sold. I never had a single question that required me to be put on hold while an answer was found. I left Comcast for AT&T and could not be happier.
Nice customer service agent set me up, but the emails were confusing and actually contained incorrect information.
The AT&T U-Verse installer called before arriving at the earliest 9 AM -11 AM install time. And then showed up promptly at 9 AM. :) The installer was polite, listened to what was needed-- and professionally did his job. I was happy with the install and the adjustments needed for how the wiring needed to be attached to the house. He also left his phone number to call if any other problems arose. :) I expect to be happy with its future performance and support.
overall pretty happy with att. customer service is better than the competition: (first word) rhymes with rhyme (second word) last name of a quarter back who won the super bowl in the "greatest show on turf" season. Haven't had any interruptions or slow speeds on the internet. The land line is a land line. I don't know what more you'd want to know about that. Don't have the TV; it was a bit pricey for what you get.
After suffering through an attempt with your main competitor, I am very pleased to report that your installer was excellent and I have received excellent service throughout. Congratulations on your outstanding customer service!
The installer and customer service was great but the connection has been pretty bad. My connection cuts out for 1-2minutes EVERY 10-15 minutes. It also seems to have a problem with Google services including Gmail, Drive, Search and Youtube. Pretty disappointed with the product overall.
Excellent! Thorough and efficient!
Knowledgeable installation tech, Trouble free installation. With everything working correctly the first time around. Fast Internet performance. And enough to the TV to spend some time exploring the services. The smart phone Application is really cool, and works without any problems. It is as simple as Download, and start using. I am impressed.
Excellent service when ordering my package. The installation tech was super helpful and knowledgeable. So far so good!
Internet was set up in a timely manner and is working as planned
great employees, fast very friendly . I love the speed of the internet , hope they get cable in my area soon!!!! thanks again .
Just got my AT&T Uverse service and am so far extremely pleased! The installer was on time, neat, pleasant and knowledgable about the product. My reception has been wonderful and the sound and picture are better than what I had with my cable service.... Plus a better better package and faster internet, for less money!