Welcome to AT&T Customer Service

From ordering new services to getting help with your existing plan, AT&T customer support has you covered.

Frequently Asked Questions

General Questions

How do I pay my AT&T or DIRECTV bill?

You can pay your bill in a number of ways. Log in to your account and pay bills online, pay over the phone (800-222-0300), in person, by mail, or set up AutoPay.

How do I find the nearest AT&T store?

Use the AT&T store locator, enter your zip code, and discover the closest stores and AT&T Authorized Retailers near you.

Is AT&T available in my area?

Visit this page to enter zip to discover which AT&T services are available in your area.

How do I move or transfer my service to a new location?

Transferring service is easy. To move Fixed Wireless Internet, call 877-990-0041. To move wireless, just change your address information online. To transfer your TV service, call DIRECTV customer service at 800-333-3474 for help.

How do I cancel AT&T service?

If you’re sure you want to cancel, call AT&T customer service at 800-288-2020.

I have a question about my bill. Who do I contact?

AT&T customer support is ready to help with all your billing questions. Just call 800-288-2020, or refer to this page for additional information regarding your bill and how to pay it.

AT&T Internet

How do I check my AT&T Internet speed?

Use the AT&T Internet speed test to determine your current internet speed.

How do I report an AT&T Internet outage?

You can report an outage by using the myAT&T app on your smart phone, calling AT&T customer support at 800-288-2020, or using the Troubleshoot and Resolve tool.

Can I install AT&T Internet myself?

Yes. Simply use the Self Installation Guide (included with your purchase or found online at att.com/userguides), and follow the instructions.

How do I know if AT&T Internet is available in my area?

Visit this page and enter your location to find out which AT&T Internet services are available where you live.

Why is my AT&T Internet slower than usual?

Certain factors (like too many devices connected at the same time, multiple devices streaming, gaming, or downloading larger files) can affect your internet speed. Check out these steps to improve your internet speed. If your speed doesn’t improve, it may be time to upgrade your internet plan.

What kind of modem or router do I need for AT&T Internet?

When you call to order internet, you’ll set up a time for an expert technician to install your internet. They’ll bring the right modem for your internet plan.

DIRECTV

How do I pay my DIRECTV bill?

Call 866-266-1292 to pay your DIRECTV bill.

How do I program a DIRECTV remote to my TV?

Program a DIRECTV remote to your TV by following these steps.

How do I reset my DIRECTV remote?

Reset or troubleshoot your DIRECTV remote by following these steps.

What is the phone number for DIRECTV customer service?

Call 1-800-531-5000 to get help.

DIRECTV doesn’t seem to be working, what should I do?

If your TV screen shows up as gray, blue, or black, or you get the “No Signal” error code, check out these steps to get it up and running again. If you need additional help, contact DIRECTV customer service at 800-288-2020.

In which direction should my DIRECTV satellite dish point?

Schedule an appointment with a DIRECTV technician to aim your dish in the right direction.

U-verse TV

Why can’t I access my U-verse DVR recordings?

Follow these steps to troubleshoot your U-verse TV DVR and access your recordings.

How do I restart my U-verse receiver?

Simply hold down the power button for 10 seconds, and then press it one more time to make it restart. This can take anywhere from 5-8 minutes to complete.

Why is U-verse on demand not working?

If you’re having trouble with U-verse on demand, try using the AT&T Troubleshoot & Resolve tool to get it up and running again, or check out these steps.

Can I watch U-verse TV on my laptop?

No, but you can download the U-verse app to watch on your mobile device or tablet.

How do I reprogram my U-verse remote?

Follow these simple steps to reprogram your U-verse remote.

How do I check if there’s a U-verse outage in my area?

Use the Troubleshoot & Resolve tool to check for outages where you live.

Get the AT&T Services You Want

Count on 99% reliable AT&T Internet to stream, surf, and download worry free. Get the speed and plan you need at an affordable price you’ll love. Plus, add new services whenever you want.

DIRECTV
DIRECTV

155+ Channels

$
49
99
/mo
DIRECTV SELECT™
All-Included
1-877-625-9131
Internet
AT&T Internet

Speeds Up to 100 Mbps*

$
40
00
/mo
AT&T Internet
1-877-625-9131
Wireless
AT&T Wireless

4G LTE data

$
80
/mo
Per one line
AT&T Unlimited &More Premium
Bundle
DIRECTV + Internet & Phone

Over 155 Channels

$
109
98
/mo
DIRECTV SELECT™ + Internet + Phone Unlimited
1-877-625-9131
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Order AT&T Today 1-877-625-9131