Frequently Asked Questions
AT&T Customer Service General Questions
What is AT&T's phone number?
To reach the department you need, call 1-844-433-2167 for technical support, 1-833-904-1657 for billing support, or 1-844-433-2167 for all other questions.
How do I pay my AT&T or DIRECTV bill?
You can pay your bill in a number of ways. Log in to your account and pay bills online, pay over the phone (800-222-0300), in person, by mail, or set up AutoPay.
How do I find the nearest AT&T store?
Use the AT&T store locator, enter your zip code, and discover the closest stores and AT&T Authorized Retailers near you.
Is AT&T available in my area?
Visit this page to enter zip to discover which AT&T services are available in your area.
How do I move or transfer my service to a new location?
Transferring service is easy. To move Fixed Wireless Internet, call 877-990-0041. To move wireless, just change your address information online. To transfer your TV service, call DIRECTV customer service at 800-333-3474 for help.
How do I cancel AT&T service?
If you’re sure you want to cancel, call AT&T customer service at 800-288-2020.
I have a question about my bill. Who do I contact?
AT&T customer support is ready to help with all your billing questions. Just call 800-288-2020, or refer to this page for additional information regarding your bill and how to pay it.
AT&T Internet
How do I check my AT&T Internet speed?
Use the AT&T Internet speed test to determine your current internet speed.
How do I report an AT&T Internet outage?
You can report an outage by using the myAT&T app on your smart phone, calling AT&T customer support at 800-288-2020, or using the Troubleshoot and Resolve tool.
Can I install AT&T Internet myself?
Yes. Simply use the Self Installation Guide (included with your purchase or found online at att.com/userguides), and follow the instructions.
How do I know if AT&T Internet is available in my area?
Visit this page and enter your location to find out which AT&T Internet services are available where you live.
Why is my AT&T Internet slower than usual?
Certain factors (like too many devices connected at the same time, multiple devices streaming, gaming, or downloading larger files) can affect your internet speed. Check out these steps to improve your internet speed. If your speed doesn’t improve, it may be time to upgrade your internet plan.
What kind of modem or router do I need for AT&T Internet?
When you call to order internet, you’ll set up a time for an expert technician to install your internet. They’ll bring the right modem for your internet plan.
AT&T TV
How do I contact AT&T TV customer service?
Customer service agents are available 24/7 to help with your every need. All you have to do is call (see below for customer service numbers).
What is the AT&T TV customer service number?
To order new services or for questions about moving, call 855-579-3106. For technical support, call 1-833-904-1656. For billing questions, call 1-833-904-1657.
What AT&T TV channels does my package have?
Go to the home screen of AT&T TV and select “Guide” to see your full channel lineup, or check out this page.
Why is my AT&T TV not working?
If your AT&T TV isn’t working, first try restarting your device by unplugging for 30 seconds then replug. If restarting doesn’t fix the issue, check out this article for more steps.
How do I log in to AT&T TV?
To log in to AT&T TV, just make sure you know your User ID and password and visit this page.
How do I pay my AT&T TV bill?
To pay your AT&T TV bill, simply sign in to myAT&T, or call 1-833-904-1657.
DIRECTV
How do I pay my DIRECTV bill?
Call 866-266-1292 to pay your DIRECTV bill.
How do I program a DIRECTV remote to my TV?
Program a DIRECTV remote to your TV by following these steps.
How do I reset my DIRECTV remote?
Reset or troubleshoot your DIRECTV remote by following these steps.
What is the phone number for DIRECTV customer service?
Call 1-800-531-5000 to get help.
DIRECTV doesn’t seem to be working, what should I do?
If your TV screen shows up as gray, blue, or black, or you get the “No Signal” error code, check out these steps to get it up and running again. If you need additional help, contact DIRECTV customer service at 800-288-2020.
In which direction should my DIRECTV satellite dish point?
Schedule an appointment with a DIRECTV technician to aim your dish in the right direction.
Get the AT&T Services You Want
Count on 99% reliable AT&T Internet to stream, surf, and download worry free. Get the speed and plan you need at an affordable price you’ll love. Plus, add new services whenever you want.
Claim based on U-verse High Speed Internet service and wired connection to gateway.
Internet 100
for 12 mos, plus taxes & equip. fee
$10/mo equip. fee applies. Ltd. avail/areas.
AT&T Unlimited Elite℠
Price is for one line
Prices after discount with AutoPay and Paperless bill. Discount starts w/in 2 bills. AT&T may temporarily slow data speeds when the network is busy.
∧Limited availability. May not be available in your area. Call or go to att.com/internet to see if you qualify.
**$19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $5/mo. autopay for 12 mos. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply
Order AT&T Today 1-844-433-2167
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DIRECTV ENTERTAINMENT ALL INCLUDED PACKAGE: Ends 5/1/21. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $64.99 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $102/mo for ENTERTAINMENT All Included) unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: DIRECTV ENTERTAINMENT All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2021 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
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INTERNET OFFER: Ends 4/17/21. Price for Internet 100 for new residential customers. Pricing for first 12 months only After 12 mos., then prevailing rate applies (currently, $55/mo) unless canceled by customer prior to end of 12 months. Additional Fees & Taxes: AT&T one-time transactional fees, $10/mo. equipment fee, and monthly cost recovery surcharges which are not government-required may apply, as well as taxes. See www.att.com/fees for details. Installation: $99 installation for full tech install. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
††Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att.com/speed101.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
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ALL UNLIMITED PLANS All AT&T wireless services subject to terms and conditions in the Wireless Customer Agreement (att.com/wca). Advertised monthly price includes monthly plan charge for talk, text and data & monthly per-line phone access charge for access to such services OTHER RESTRICTIONS & FEES Activation/upgrade fee per line (up to $45) & deposit may apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when account active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost until discount starts. UNLIMITED DATA: For use in the United States (the “Domestic Coverage Area” or “DCA”), Mexico and Canada. 2G off-net data speeds may apply. UNLIMITED TALK: Phones only. Includes calls w/in and between DCA, Mexico & Canada. You may be charged for calls to special or premium service numbers and calls to other countries For rates, see att.com/worldconnect. UNLIMITED TEXT: Compatible phone and rate plan required. Includes unlimited messages up to 1MB in size within and from DCA, Mexico and Canada. For texting to other countries, see att.com/text2world. Messages sent through applications may incur data or other charges. Advanced Messaging: Not available for use in Mexico and Canada. Other restrictions apply & can be found at att.com/advancedmessaging. 5G SERVICE: Requires a compatible 5G device. 5G service is not available everywhere. See att.com/5Gforyou for details. LIMITS: Select devices only (sold separately). Max 10 devices/plan. AT&T Wireless Internet, select Wireless Home Phone devices, dedicated mobile hotspot devices, and select laptop air cards are not eligible for these plans. ADDITIONAL MONTHLY FEES & TAXES: Apply per line & include Regulatory Cost Recovery Fee (up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See www.att.com/mobilityfees for more details.
AT&T UNLIMITED STARTERSM PLAN: Other Non-Phone Device Monthly Charges: $20 per tablet or camera; $10 per wearable. Phone line required to add non-phone device. If no phone line, first standalone non-phone device will be billed at phone single line pricing. DATA RESTRICTIONS: For all data usage, AT&T may temporarily slow data speeds if the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at Standard Definition, regardless of the network the device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by other factors. Tethering/mobile hotspot use prohibited. STANDARD MOBILE SECURITY: Compatible device required. You must download the AT&T Mobile Security app and AT&T Call Protect app accept the terms and conditions for each before the services will go into effect. Data rates may apply. Details at att.com/securitycallprotect.
AT&T UNLIMITED EXTRASM PLAN: Phones only. DATA RESTRICTIONS: After 50 GB of data usage on a line in a bill cycle, for the remainder of the cycle AT&T may slow data speeds on that line when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at Standard Definition, regardless of the network the device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Other restrictions apply. ADVANCED MOBILE SECURITY: Compatible device required. You must download the AT&T Mobile Security app and AT&T Call Protect app and accept the terms and conditions for each before the services will go into effect. Data rates may apply. Details at att.com/securitycallprotect. MOBILE HOTSPOT: Requires compatible device. Includes up to 15GB per line per month. After 15GB, mobile hotspot speed slowed to max of 128Kbps for the rest of bill cycle. After this, tethering data usage, including sponsored data, will be impacted and not fully functional.
AT&T UNLIMITED ELITE SM PLAN: Phones only. DATA RESTRICTIONS: After 100 GB of data usage on a line in a bill cycle, for the remainder of the cycle AT&T may slow data speeds on that line when the network is busy. VIDEO STREAMING: Includes Stream Saver feature which allows you to stream higher definition video in Standard Definition on compatible devices (unless video provider has opted out). Stream Saver will not recognize all video content. Ability to stream and video resolution may vary and be affected by other factors. To enjoy access to High Definition video on compatible devices and when available, you can turn it off or back on at any time at att.com/myatt or call 611. Restrictions apply. Details at att.com/streamsaver. ADVANCED MOBILE SECURITY: Compatible device required. You must download the AT&T Mobile Security app and AT&T Call Protect app and accept the terms and conditions for each before the services will go into effect. Data rates may apply. Details at att.com/securitycallprotect. MOBILE HOTSPOT: Requires compatible device. Includes up to 30GB per line per month. After 30GB, mobile hotspot speed slowed to max of 128Kbps for the rest of bill cycle. After this, mobile hotspot data usage, including Sponsored Data, will be impacted and not fully functional.
HBO MAX: Access HBO Max through HBO Max app on compatible device (sold separately) or on hbomax.com using compatible browser with your AT&T log-in credentials. Data rates may apply for app download/usage. New AT&T customers: visit att.com/myatt to create your account and obtain log-in credentials. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. If you have residential DIRECTV (excluding Puerto Rico), AT&T TV, U-Verse TV or AT&T TV NOW, HBO channels and HBO On Demand will also be added on that TV platform. May be billed and then credited (excluding PREMIER package on AT&T TV and AT&T TV NOW) on that TV platform within 2 bills. Programming and content subj. to change and benefit may be modified, discontinued or terminated at any time without notice. LOST ELIGIBILITY: Upon cancellation of eligible wireless plan you may lose access to HBO Max. LIMITS: Access to one HBO Max account per AT&T account holder. May not be stackable w/other offers, credits or discounts. AT&T employees and retirees are not eligible for the HBO Max Add-on offer. To learn more, visit att.com/hbomax. HBO Max is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.
All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice.
©2020 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
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ENTERTAINMENT 1-YR BUNDLE PRICE: Ends 5/1/21. Pricing for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rates apply (currently $102/mo for ENTERTAINMENT TV Pkg; $55/mo for Internet; $19.99/mo. for Phone Unlimited), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. autopay/paperless billing discount on TV Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: ENTERTAINMENT All-Included TV Pkg., Internet 100, and Phone Unlimited North America, monthly service and equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes $10/mo. internet equipment fee, applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/fees for additional details. Different offers may apply for eligible multi-dwelling unit customers.
INTERNET SVC: Subj. to Internet Terms of Service at att.com/internet-terms.
††Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att/com/speed101. Subj. to Internet Terms of Service at att.com/internet-terms.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details..
AT&T Phone service is provided over an Internet Protocol connection and powered by electricity in your home. Unless you provide any necessary backup battery power, AT&T Phone service, including 911 dialing, will not function during a power outage. See att.com/batterybackup. Pricing excludes taxes, additional fees and other charges, including a monthly Administrative Fee, Regulatory Cost Recovery Charge. See www.att.com/legal/terms.voiceandUverseTVFeeSchedule.html for more details. Phone Unlimited North America includes unlimited nationwide calling within the U.S., plus calls to Canada, Mexico and U.S. Territories. International calls billed at additional per minute rates. An additional per minute rate may apply for international calls terminating on mobile phones.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2021 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.