Frequently Asked Questions
AT&T Customer Service General Questions
What is the AT&T customer service number?
To reach the AT&T customer service team, please call 1-800-331-0500 for billing and account questions. For technical support, call 1-800-288-2020. For all other questions or to order new service, please call 1-855-579-3106.
How do I pay my AT&T or DIRECTV bill?
You can pay your bill in a number of ways. Log in to your account and pay bills online, pay over the phone (800-222-0300), in person, by mail, or set up AutoPay.
How do I find the nearest AT&T store?
Use the AT&T store locator, enter your zip code, and discover the closest stores and AT&T Authorized Retailers near you.
Is AT&T available in my area?
Visit this page to enter zip to discover which AT&T services are available in your area.
How do I move or transfer my service to a new location?
Transferring service is easy. To move Fixed Wireless Internet, call 877-990-0041. To move wireless, just change your address information online. To transfer your TV service, call DIRECTV customer service at 800-333-3474 for help.
How do I cancel AT&T service?
If you’re sure you want to cancel, call AT&T customer service at 800-288-2020.
I have a question about my bill. Who do I contact?
AT&T customer support is ready to help with all your billing questions. Just call 800-288-2020, or refer to this page for additional information regarding your bill and how to pay it.
AT&T Internet
How do I check my AT&T Internet speed?
Use the AT&T Internet speed test to determine your current internet speed.
How do I report an AT&T Internet outage?
You can report an outage by using the myAT&T app on your smart phone, calling AT&T customer support at 800-288-2020, or using the Troubleshoot and Resolve tool.
Can I install AT&T Internet myself?
Yes. Simply use the Self Installation Guide (included with your purchase or found online at att.com/userguides), and follow the instructions.
How do I know if AT&T Internet is available in my area?
Visit this page and enter your location to find out which AT&T Internet services are available where you live.
Why is my AT&T Internet slower than usual?
Certain factors (like too many devices connected at the same time, multiple devices streaming, gaming, or downloading larger files) can affect your internet speed. Check out these steps to improve your internet speed. If your speed doesn’t improve, it may be time to upgrade your internet plan.
What kind of modem or router do I need for AT&T Internet?
When you call to order internet, you’ll set up a time for an expert technician to install your internet. They’ll bring the right modem for your internet plan.
DIRECTV STREAM
How do I contact DIRECTV STREAM customer service?
Customer service agents are available 24/7 to help with your every need. All you have to do is call (see below for customer service numbers).
What is the DIRECTV STREAM customer service number?
To order new services or for questions about moving, call 855-579-3106. For technical support, call 1-833-904-1656. For billing questions, call 1-833-904-1657.
What DIRECTV STREAM channels does my package have?
Go to the home screen of DIRECTV STREAM and select “Guide” to see your full channel lineup, or check out this page.
Why is my DIRECTV STREAM not working?
If your DIRECTV STREAM isn’t working, first try restarting your device by unplugging for 30 seconds then replug. If restarting doesn’t fix the issue, check out this article for more steps.
How do I log in to DIRECTV STREAM?
To log in to DIRECTV STREAM, just make sure you know your User ID and password and visit this page.
How do I pay my DIRECTV STREAM bill?
To pay your DIRECTV STREAM bill, simply sign in to myAT&T, or call 1-833-904-1657.
DIRECTV
How do I pay my DIRECTV bill?
Call 866-266-1292 to pay your DIRECTV bill.
How do I program a DIRECTV remote to my TV?
Program a DIRECTV remote to your TV by following these steps.
How do I reset my DIRECTV remote?
Reset or troubleshoot your DIRECTV remote by following these steps.
What is the phone number for DIRECTV customer service?
Call 1-800-531-5000 to get help.
DIRECTV doesn’t seem to be working, what should I do?
If your TV screen shows up as gray, blue, or black, or you get the “No Signal” error code, check out these steps to get it up and running again. If you need additional help, contact DIRECTV customer service at 800-288-2020.
In which direction should my DIRECTV satellite dish point?
Schedule an appointment with a DIRECTV technician to aim your dish in the right direction.
Get the AT&T Services You Want
Count on 99% reliable AT&T Internet to stream, surf, and download worry free. Get the speed and plan you need at an affordable price you’ll love. Plus, add new services whenever you want.
Claim based on U-verse High Speed Internet service and wired connection to gateway.
∧Limited availability. May not be available in your area. Call or go to att.com/internet to see if you qualify.
*Equipment lease required. EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price incl. TV Pkg., monthly service and equip. fees for 1 HD DVR. Offers may be discontinued at any time. Credit card req’d (except MA & PA). Restr’s apply.
Order AT&T Today 1-833-654-2634
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EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. Some offers may not be available through all channels and in select areas. Service available only in the U.S. (excludes Puerto Rico and U.S.V.I). Visit directv.com/legal or call for details.
SAVE $10 PER MO. OFF FIRST YEAR PRICE: Limited time offer. New approved residential customers only. Customer must activate service and account must remain in good standing to receive all 12 $10 bill credits. You will lose this offer and/or any portion of this offer if you cancel your service. LIMIT ONE OFFER PER DIRECTV ACCOUNT. May be combined with other promotional offers on same services.
Requires purchase of qualifying DIRECTV package with a 24-Month agreement. Package price includes: All Included TV Pkg, monthly service & equipment fees for one (1) Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $11.99/mo. (which is extra & applies to CHOICE and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See directv.com/directv-fees for additional details.
Package price for first year with AutoPay, Paperless Bill Discount and Extra $10/mo. promotional discount (excludes additional fees and taxes):
$64.99/mo for ENTERTAINMENT All Included;
$69.99/mo for CHOICE All Included;
$89.99/mo for ULTIMATE All Included;
$139.99/mo for PREMIER All Included;
Prices are subject to change. Second-year price, or loss of eligibility price, will be at the then-prevailing rate. Package prices (excluding any discounts and additional fees and taxes) are currently:
$107/mo for ENTERTAINMENT All Included;
$129/mo for CHOICE All Included;
$159/mo for ULTIMATE All Included;
$214/mo for PREMIER All Included).
$5/MO. AUTOPAY AND PAPERLESS BILL DISCOUNT: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles (pay $5 more/mo. until discount begins). Must maintain autopay/paperless bill and valid email address to continue credits.
$100 REWARD CARD WITH ENTERTAINMENT, CHOICE, ULTIMATE AND PREMIER PACKAGES: Offer ends 8/20/2022. Customer must order a new DIRECTV package with 24-month agreement through the dedicated website, for new residential customers in the U.S. (excludes Puerto Rico and U.S.V.I.). Residents of select multi-dwelling units are not eligible for this offer. Within 6 weeks of activation of qualified service, eligible customers will be sent a Reward Notification email with instructions for claiming reward their reward on the DIRECTV Reward Center www.directv-rewardcenter.com. Reward must be claimed by the date noted in the email (75 days from the date email was sent). If the customer’s email bounces, a letter will be mailed via USPS 3rd class mail. Reward invitation expires if not claimed by the date noted in the Reward Notification. Customers can track their reward status anytime via the DirecTV Reward Tracker, which is located on the DIRECTV Reward Center www.directv-rewardcenter.com. Allow three (3) weeks after receipt and verification of customer’s claim for delivery of card. DIRECTV is not responsible for late, lost or misdirected cards in mail. Not valid for purchase by groups, clubs, businesses or organizations. Void where prohibited, licensed, taxed or restricted. LIMIT ONE $100 REWARD CARD OFFER PER DIRECTV ACCOUNT. May not be combined with other promotional offers on same services. Must maintain service from installation date and through reward fulfillment to remain eligible for all offers. Card expires at month-end 6 months after issuance. For Cardholder Agreement, go to directv-rewardcenter.com. The DIRECTV Visa Reward Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted in the United States, the District of Columbia, US Virgin Islands, and Puerto Rico. No cash access. The Bancorp Bank; Member FDIC. The Bancorp Bank does not endorse or sponsor and is not affiliated in any way with any product or service offered by DIRECTV.
2022 NFL SUNDAY TICKET MAX INCLUDED WITH CHOICE, ULTIMATE AND PREMIER PACKAGES: Includes out-of-market, regular-season games only. Select International games excluded. Blackout restrictions and other conditions apply. 2022 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. By subscribing, you agree DIRECTV may share your DIRECTV and NFL SUNDAY TICKET account related info. with the NFL for use pursuant to their privacy policy. NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates.
PREMIUM NETWORKS OFFER FOR ENTERTAINMENT, CHOICE, ULTIMATE AND PREMIER PACKAGES: First 3 mos. of HBO Max™, Cinemax®, SHOWTIME®, STARZ®, and EPIX® are included with ENTERTAINMENT, CHOICE and ULTIMATE Packages. Customers selecting PREMIER package only receive EPIX for first 3 mos. Auto-renews at the then-prevailing rates (currently $14.99/mo. for HBO Max™, $10.99/mo. each for Cinemax®, SHOWTIME® and STARZ® and $5.99/mo. for EPIX®), until you cancel by logging into your account at directv.com/signin or calling 844.916.0673. Requires account to stay in good standing. If you cancel your service, you will no longer be eligible for this offer. Offer subject to change & may be modified or discontinued at any time without notice.
HBO Max™: Access HBO Max™ through HBO Max™ app or hbomax.com with your DIRECTV log-in credentials. Visit directv.com to verify/create your account. Use of HBO Max™ is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max™. Limits: Access to one HBO Max™ account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. HBO MAX™ is used under license. If you maintain a qualifying AT&T service that includes HBO Max™ access, you will continue to receive HBO channels and HBO On Demand on your DIRECTV service with your HBO Max™ account at no extra charge.
Cinemax and related channels and service marks are the property of Home Box Office, Inc. SHOWTIME and related marks are trademarks of Showtime Networks Inc., a Paramount Company.
Starz and related channels and service marks are the property of Starz Entertainment, LLC. Visit starz.com for airdates/times.
EPIX is a registered trademark of EPIX Entertainment LLC.
©2022 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners.
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INTERNET OFFER: Price for Internet 100 for residential customers & is after $5/mo autopay & paperless bill discount. After 12 mos, then prevailing rate applies unless canceled before the end of 12 months. Autopay & Paperless Bill Discount: Discount off the monthly rate when account is active & enrolled in both. Pay full plan cost until discount starts w/in 2 bill cycles. Must maintain autopay/paperless bill and valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Monthly cost recovery surcharges which are not government-required apply in TX, OH and NV. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
††Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att.com/speed101.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
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ALL UNLIMITED PLANS: All AT&T wireless services subject to terms and conditions in the Consumer Service Agreement (att.com/csa). Other Non-Phone Device Monthly Charges: $20 per tablet, $20 per camera; $10 per wearable. If no phone line, first standalone non-phone device will be billed at phone single line pricing. Advertised monthly price includes monthly plan charge for talk, text and data & monthly per-line phone access charge for access to such services. OTHER RESTRICTIONS & FEES: Activation/upgrade fee per line (up to $45) & deposit may apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when account active & enrolled in both. Discount starts w/in 2 bill cycles. Credit card may be required (except for MA, PA and ND). Pay full plan cost until discount starts. UNLIMITED DATA: For use in the United States (the “Domestic Coverage Area” or “DCA”), Mexico and Canada. 2G off-net data speeds may apply. All AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details. UNLIMITED TALK: Phones only. Includes calls w/in and between DCA, Mexico & Canada. You may be charged for calls to special or premium service numbers and calls to other countries For rates, see att.com/worldconnect. UNLIMITED TEXT: Compatible phone and rate plan required. Includes unlimited messages up to 1MB in size within and from DCA, Mexico and Canada. For texting to other countries, see att.com/text2world. Messages sent through applications may incur data or other charges. Advanced Messaging: Not available for use in Mexico and Canada. Other restrictions apply & can be found at att.com/advancedmessaging. 5G SERVICE: Requires a compatible 5G device. 5G service is not available everywhere. See att.com/5Gforyou for details. LIMITS: Select devices only (sold separately). Max 10 devices/plan. AT&T Wireless Internet, select Wireless Home Phone devices, dedicated mobile hotspot devices, and select laptop air cards are not eligible for these plans. ADDITIONAL MONTHLY FEES & TAXES: Apply per line & include Regulatory Cost Recovery Fee (up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See att.com/mobilityfees for more details.
AT&T UNLIMITED STARTER® PLAN: Phones only. DATA RESTRICTIONS: For all data usage, AT&T may temporarily slow data speeds if the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless speed will be slowed to 1.5Mbps which may affect video download. Streaming video is typically limited at Standard Definition, regardless of the network the device is on (for example 4G LTE). Streaming/video resolution vary, are affected by other factors and restrictions apply. ActiveArmorSM security: Compatible device required. You must download the AT&T Mobile Security app and AT&T Call Protect app and accept their terms and conditions for full App functionality. May not detect all threats. May inadvertently block wanted calls; settings can be adjusted in the App. Details at https://www.att.com/security/security-apps/. MOBILE HOTSPOT: Requires compatible device. Includes up to 3GB per line per month. After 3GB, mobile hotspot speed slowed to max of 128Kbps for the rest of bill cycle. After this, mobile hotspot usage will be impacted and not fully functional.
All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice.
©2022 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
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ENTERTAINMENT ALL INCLUDED PACKAGE: Ends 6/30/22. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $74.99 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies exclusive of any discounts (currently $107/mo for ENTERTAINMENT All Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: ENTERTAINMENT All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $11.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See directv.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. All offers, programming, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. Some offers may not be available through all channels and in select areas. Visit directv.com/legal/ or call for details.
INTERNET OFFER: Subj. to change and may be discontinued at any time. Price for Internet 300 ($55/mo) & is after $5/mo autopay & paperless bill discount. Autopay & Paperless Bill Discount: Discount off the monthly rate when account is active & enrolled in both. Pay full plan cost until discount starts w/in 2 bill cycles. Must maintain autopay/paperless bill and valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Monthly cost recovery surcharges which are not government-required apply in TX, OH and NV. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
††Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att.com/speed101.
Unlimited North America Plan: Pricing ($24.99/mo) for the first 12 mos only for new residential customers only. After 12 mos., or loss of eligibility, then prevailing rate applies, (currently $34.99/mo) unless cancelled or changed prior to the end of 12 months. Pricing subject to change. Must maintain all bundled services to receive continual discount on plan. Includes unlimited nationwide calling within the U.S., plus calls to Canada, Mexico and U.S. Territories. International calls billed at additional per minute rates. An additional per minute rate may apply for international calls terminating on mobile phones. Pricing excludes taxes, additional fees and other charges, including a monthly Administrative Fee, Regulatory Cost Recovery Charge. See att.com/fees for details.
AT&T PHONE: Service requires AT&T Internet (min 1.5Mbps or higher) and is powered by electricity in your home. Not available as a standalone service. Unless you provide any necessary backup battery power, AT&T Phone service, including 911 dialing, will not function during a power outage. See att.com/batterybackup more details.
GENIE HD DVR UPGRADE OFFER: Includes instant rebates on one Genie HD DVR and up to three Genie Minis. Req’s CHOICE Pkg or above; ÓPTIMO MÁS Pkg or above; or qual. int’l svc bundle with PREFERRED CHOICE. $99 fee applies for Wireless Genie Mini upgrade.
Premium Channel Offer: Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Visit directv.com to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Requires account to stay in good standing. Upon cancellation of your video service you may lose access to HBO Max. If you cancel your service, you will no longer be eligible for this offer. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. HBO MAX is used under license.
2022 NFL SUNDAY TICKET MAX OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select international games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2022 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2022 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2022 season of NFL SUNDAY TICKET MAX at no additional cost, NFL SUNDAY TICKET subscription will not automatically renew.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2022 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.