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AT&T Customer Service Center

AT&T Customer Service

Frequently Asked Questions

AT&T Customer Service General Questions

What is the AT&T customer service number?

To reach the AT&T customer service team, please call 1-800-331-0500 for billing and account questions. For technical support, call 1-800-288-2020. For all other questions or to order new service, please call 1-855-579-3106.

How do I pay my AT&T or DIRECTV bill?

You can pay your bill in a number of ways. Log in to your account and pay bills online, pay over the phone (800-222-0300), in person, by mail, or set up AutoPay.

How do I find the nearest AT&T store?

Use the AT&T store locator, enter your zip code, and discover the closest stores and AT&T Authorized Retailers near you.

Is AT&T available in my area?

Visit this page to enter zip to discover which AT&T services are available in your area.

How do I move or transfer my service to a new location?

Transferring service is easy. To move Fixed Wireless Internet, call 877-990-0041. To move wireless, just change your address information online. To transfer your TV service, call DIRECTV customer service at 800-333-3474 for help.

How do I cancel AT&T service?

If you’re sure you want to cancel, call AT&T customer service at 800-288-2020.

I have a question about my bill. Who do I contact?

AT&T customer support is ready to help with all your billing questions. Just call 800-288-2020, or refer to this page for additional information regarding your bill and how to pay it.

AT&T Internet

How do I check my AT&T Internet speed?

Use the AT&T Internet speed test to determine your current internet speed.

How do I report an AT&T Internet outage?

You can report an outage by using the myAT&T app on your smart phone, calling AT&T customer support at 800-288-2020, or using the Troubleshoot and Resolve tool.

Can I install AT&T Internet myself?

Yes. Simply use the Self Installation Guide (included with your purchase or found online at att.com/userguides), and follow the instructions.

How do I know if AT&T Internet is available in my area?

Visit this page and enter your location to find out which AT&T Internet services are available where you live.

Why is my AT&T Internet slower than usual?

Certain factors (like too many devices connected at the same time, multiple devices streaming, gaming, or downloading larger files) can affect your internet speed. Check out these steps to improve your internet speed. If your speed doesn’t improve, it may be time to upgrade your internet plan.

What kind of modem or router do I need for AT&T Internet?

When you call to order internet, you’ll set up a time for an expert technician to install your internet. They’ll bring the right modem for your internet plan.

DIRECTV STREAM

How do I contact DIRECTV STREAM customer service?

Customer service agents are available 24/7 to help with your every need. All you have to do is call (see below for customer service numbers).

What is the DIRECTV STREAM customer service number?

To order new services or for questions about moving, call 855-579-3106. For technical support, call 1-833-904-1656. For billing questions, call 1-833-904-1657.

What DIRECTV STREAM channels does my package have?

Go to the home screen of DIRECTV STREAM and select “Guide” to see your full channel lineup, or check out this page.

Why is my DIRECTV STREAM not working?

If your DIRECTV STREAM isn’t working, first try restarting your device by unplugging for 30 seconds then replug. If restarting doesn’t fix the issue, check out this article for more steps.

How do I log in to DIRECTV STREAM?

To log in to DIRECTV STREAM, just make sure you know your User ID and password and visit this page.

How do I pay my DIRECTV STREAM bill?

To pay your DIRECTV STREAM bill, simply sign in to myAT&T, or call 1-833-904-1657.

DIRECTV

How do I pay my DIRECTV bill?

Call 866-266-1292 to pay your DIRECTV bill.

How do I program a DIRECTV remote to my TV?

Program a DIRECTV remote to your TV by following these steps.

How do I reset my DIRECTV remote?

Reset or troubleshoot your DIRECTV remote by following these steps.

What is the phone number for DIRECTV customer service?

Call 1-800-531-5000 to get help.

DIRECTV doesn’t seem to be working, what should I do?

If your TV screen shows up as gray, blue, or black, or you get the “No Signal” error code, check out these steps to get it up and running again. If you need additional help, contact DIRECTV customer service at 800-288-2020.

In which direction should my DIRECTV satellite dish point?

Schedule an appointment with a DIRECTV technician to aim your dish in the right direction.

Get the AT&T Services You Want

Count on 99% reliable AT&T Internet to stream, surf, and download worry free. Get the speed and plan you need at an affordable price you’ll love. Plus, add new services whenever you want.

Wireless

AT&T Unlimited Elite
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