Get AT&T Services |
Get AT&T Services | Call 1-855-217-7185
Get AT&T Services |
Get AT&T Services | Call 1-855-217-7185
43% of ALL HOME CONNECTIONS customers in California choose AT&T Internet plans with speeds between 50 and 100 Mbps.
Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Get Up to Speed with AT&T InternetCall 1-855-217-7185
† Percentage is based on the number of AT&T Internet sales made with ALL HOME CONNECTIONS, an AT&T Authorized Retailer, between January 1, 2017 and July 31, 2018 and on the geographic service location provided at the time of the sale.
Let's face it, a move to Los Angeles is anything but comfortable. Whether you're trying to make it in show business or just needed a change of pace, it's normal to feel a bit overwhelmed by LA's intense vibe. The glitz of Hollywood is dazzling at first, but might lose its appeal when you wind up lost on Santa Monica Boulevard, previously unaware that it spans four whole cities.
Don't settle for run-of-the-mill tourist traps while acquainting yourself with the City of Angels: Rodeo Drive, the Hollywood Walk of Fame, blah blah blah. Boring. Instead, pick out something for a friend at the LA coroner's office gift shop—just because they have one. If you're a YouTuber with at least 10,000 subscribers, make a video for free at YouTube's production center. Watch a movie at the Hollywood Forever Cemetery among the actors who starred in them (may they rest in peace).
You shouldn't settle for run-of-the-mill cell phone and internet service either. With AT&T you get a reliable, secure connection tailored for your lifestyle. Opt for a cozy night in and stream your favorite shows or take advantage of Wi-Fi hotspots around the city as you enjoy a night out with friends.
So before you even think of unpacking or going to the coroner's office gift shop, get on the phone with AT&T 24/7 customer support and order a package that's right for you.
Oh, and be sure to avoid licking a toad while you're in the city. That's expressly against the law. You've been warned.
Speeds up to 100 Mbps^
12 mo agmt, other qualifying service (min $19/mo) & combined bill req’d. Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
4G LTE data
Price is for one line
Prices after discount with AutoPay and Paperless bill. Discount starts w/in 2 bills. AT&T may temporarily slow data speeds when the network is busy.
For 12 Months w/ 24-mo. agmt. Autopay & Paperless bill req'd. $110/mo. in months 13-24 (subject to change). Regional Sports Fee up to $8.49/mo. is extra & applies.*
^Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Geographic and service restrictions apply to AT&T Internet services. Call or go to www.att.com to see if you qualify.
$40 Internet Offer: Price for Internet speed tiers (10M to 100M) for new residential customers when bundled with another qualifying AT&T service (TV/AT&T Phone/Wireless). Pricing includes Wi-Fi Gateway. Must maintain a qualifying bundle and service addresses must match to receive advertised pricing. Prorated ETF ($180) applies if Internet is disconnected before end of 12 months Activ/Installation: $35 activation fee (self-install) or $99 installation (full tech install). Credit restrictions apply. Pricing subject to change.
†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive Unlimited Internet data ($30 value) at no add’l charge. For more info, go to www.att.com/internet-usage.
INTERNET SVC: AT&T Internet, formerly known as AT&T U-verse, is high speed internet provided over an advanced digital network.
AT&T UNLIMITED &MORESM PLAN: Monthly plan charge ($45 for single line; $75 multi-line) & monthly per-device access charges apply. Data Restrictions: For all data usage, AT&T may temporarily slow data speeds during times of network congestion. Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to a max of 1.5Mbps, Standard Definition quality (about 480p). Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be aﬀected by a variety of other factors. Other restrictions apply. Tethering/mobile hotspot use prohibited (except Connected Cars). UNLIMITED TALK: Phones only. Includes calls w/in DCA. Service may be terminated for excessive roaming (see Wireless Customer Agreement at att.com/wca). Unlimited Talk to Canada and Mexico: Phones only. Includes unlimited International Long Distance (ILD) calling from DCA to Mexico and Canada. You may be charged for calls to special or premium service numbers. Calls to Other Countries: Includes ILD service that can be used to call countries other than Canada and Mexico. Per-minute pay-per-use rates apply unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/worldconnect. UNLIMITED TEXT: Standard Messaging – Phones only. Requires compatible device. Includes unlimited messages up to 1MB in size within DCA to more than 190 countries for text messages and 120 countries for picture & video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. See att.com/text2world for details. Advanced Messaging: Sender and recipient(s) must be AT&T postpaid wireless customers with HD Voice accounts, capable devices, have their devices turned on & be within AT&T- owned and operated DCA (excludes third-party coverage). Includes unlimited messages up to 10MB in size. Other restrictions apply & can be found at att.com/advancedmessaging.
GENERAL WIRELESS SERVICE TERMS: Subject to Wireless Customer Agreement (att.com/wca). Service is not for resale & is intended for use primarily within DCA. If AT&T does not enforce any of the terms or restrictions of its service oﬀerings, it is not a waiver of AT&T’s right to enforce those terms or restrictions. AT&T reserves the rights to enforce all terms & restrictions at any time. If AT&T determines your use of services violates any of the applicable terms or policies found in the Wireless Customer Agreement, we may in our sole discretion suspend, modify, terminate or restrict your service. Coverage: Coverage map shows high level approximation of areas included in and out of plan. For the most current coverage info for your area, check wireless.att.com/coverageviewer. Coverage may include areas that are served by unaﬃliated carriers & not on AT&T’s owned and operated network (oﬀ-net). Coverage is subject to change without notice.Network Management: All AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details. Off-Net Usage: International and domestic off-net (roaming) data usage may be at 2G speeds. Excessive Oﬀ-Net Usage: You get an oﬀ-net (roaming) usage allowance for each service. If you exceed the allowance, your service(s) may be restricted or terminated.Other Restrictions & Charges: Other restrictions apply & may result in service termination. If you purchased a device that requires a term commitment, an Early Termination Fee applies if you cancel service after the first 14 days & before your term ends. See att.com/equipment ETF for details on what fee may apply for your device & how the fee is prorated over time. Activation/upgrade fee per line (up to $45) & deposit may apply. Credit approval may be required. AT&T reserves the right to suspend or terminate service to your account, place any non-complying device on an appropriate plan, and/or add any other required element of a plan. Other Monthly Charges: Apply per line & may include taxes, federal/state universal service charges, Regulatory Cost Recovery Charge (up to $1.25), gross receipts surcharge, Administrative Fee, & other government assessments which are not government-required charges. Additional one-time charges may apply. See att.com/additionalcharges for more details on other charges. For full service terms and conditions visit att.com/wirelessterms.
CHOICE ALL INCLUDED PACKAGE: Ends 6/30/19. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $45/mo for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $110/mo.), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay & paperless bill. Includes: CHOICE All-Included TV Pkg., monthly service and equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies in select markets to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add'l fees & charges. Different offers may apply for eligible multi-dwelling unit customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
Geographic and service restrictions apply to U-verse services. Call or go to www.att.com/uverse to see if you qualify.
$60 Internet Offer: Price for Internet 300 plan for residential customers in select markets in AT&T Fiber areas when bundled with another qualifying AT&T service (TV/AT&T Phone/Wireless). Must maintain a qualifying bundle and service addresses must match to receive advertised pricing. Pricng includes Wi-Fi Gateway. Excludes gov’t charges. Prorated ETF ($180) applies if service is disconnected before end of 12 mos. Credit restrictions apply. Pricing subj to change.
†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive Unlimited Internet data ($30 value) at no add’l charge. For more info, go to www.att.com/internet-usage.
Plus, get professional activation help and expert setup of your new device.
For service details and eligible areas, See details.
Same Day Delivery: Available for orders placed by 4 p.m. local time by calling the number on this page. Must purchase and activate eligible device with wireless service agreement and qualifying voice and/or data plan. Requires account holder present, at least 18 years of age with government-issued photo ID. Limited to select zip codes in Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fresno/Visalia, Greater New York, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, LaFayette LA, Las Vegas, Little Rock, Los Angeles, Louisville, Memphis, Miami, Milwaukee, Minneapolis, Nashville, New Haven, New Jersey, New Orleans, Oklahoma City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland OR, Providence, Raleigh, Sacramento, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, St. Louis, Tampa, Tulsa, and Washington, DC. Other geographic and service restrictions apply. AT&T or an authorized provider will contact customer to schedule up to 60 minutes to deliver and set up eligible device. No charge to customer for AT&T Ready to Go delivery. AT&T Ready to Go delivery is non-transferable, has no cash value, and cannot be redeemed for cash or applied as payment to an AT&T account. AT&T not responsible for lost or damaged software or data. Subject to wireless service agreement. Activation/upgrade, early termination and other fees, and restrictions may apply. Offer subject to change.
Geographic and service restrictions apply to AT&T Internet services. Not all speeds available in all areas. Call to see if you qualify.
EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., $19.95 ACTIVATION, EQUIP NON-RETURN & ADD’L FEES APPLY. New approved residential customers only (equipment lease req’d). Credit card req’d.
$100 REWARD CARD FOR TV/INTERNET BUNDLE: Subj. to change and may be discontinued at any time. Requires purchase of qualifying TV package (min. $35/mo. for 12 months after Autopay/paperless bill discount that starts w/i 3 bills. Prices higher in 2nd year) and qualifying AT&T Internet service (min. $30/mo.) through card fulfillment. Qualifying Packages: SELECT or above, OPTIMO MAS or above, PREFERRED CHOICE bundle. Select locations. For new residential customers. Residents of select multi-dwelling units are not eligible for this offer. Reward Card: Will be sent email or letter with redemption requirements. Redemption req’d. w/in 75 days from reward notification email or mail date. Reward Card delivered within 3-4 weeks after redemption to customers who maintain qualifying service from installation date and through reward fulfillment. Card expires at month-end 6 mos after issuance. No cash access. For cardholder agreement, go to rewardcenter.att.com. AT&T Reward Card issued by U.S. Bank National Association, pursuant to license from Visa U.S.A. Inc. May not be combined with other promotional offers on same services and may be modified or discontinued at any time without notice.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Visit http://directv.com/legal or call for details.
Vermont Ave Store 3625 Vermont Avenue, Los Angeles, CA 90007
Wilshire & Vermont Store 3150 Wilshire Blvd Suite 120, Los Angeles, CA 90010
Wiltern Store 3764 Wilshire Bl, Los Angeles, CA 90010
Downtown Store 425 S Broadway, Los Angeles, CA 90013
Westlake South Store 1605 Wilshire Blvd, Los Angeles, CA 90017
Mid-City Store 4700 W Pico Blvd Unit C, Los Angeles, CA 90019
Westwood Store 1100 Westwood Blvd., Los Angeles, CA 90024
Hollywood Blvd Store 5065 Hollywood Blvd Ste 106, Los Angeles, CA 90027
Los Feliz Store 2900 Los Feliz Blvd, Los Angeles, CA 90039
Eagle Rock Plaza Store 2700 Colorado Blvd Suite 164, Los Angeles, CA 90041
Ladera Heights Store 5323 W Centinela Bl No 270, Los Angeles, CA 90045
Westchester Store 8949 S Sepulveda Blvd, Los Angeles, CA 90045
W Sunset Blvd Store 8000 W Sunset Blvd Suite B140, Los Angeles, CA 90046
Beverly Plaza Store 8471 Beverly Bl, Los Angeles, CA 90048
West Los Angeles Store 2333 S Sepulveda Blvd, Los Angeles, CA 90064
Complete the form below to submit your review.
The guy who came to hook up the internet was really cool but getting him to the apartment was a hassle. You guys Just seem a bit unorganized. I scheduled an appointment and it got accidentally canceled and then I tried to make the next appointment and the customer care person gave me a Later date than the robot gave me and it was just one big mess. Glad to have everythjng sorted out now. Everyone didn't seem to know what was going on but they were nice throughout the process.
I Have a very good experience with the isntallation the tech support explained to me step by step procedures. Im happy and satisfied i have internet now! I will recomme d this to others.
Customer service has been superb from the first phone call to inquire about starting service. I had a credit protection in my credit bureau and the agent who was helping me was so helpful is resolving that. Then I changed my installation appointment 3 times with no issue and in no time with the online feature linked to the email reminder. I'm happy with AT&T.
Installation was INCREDIBLE - the technician was awesome, very fast, knowledgeable and friendly, and it was a difficult install location. I would give AT&T 5 stars+ based on the installation, but their customer service over the phone is absolutely abysmal. An employee actually told me i HAD to sign up with and pay a third party customer service platform to receive AT&T U-verse service (not true) and it took over three hours and 5 follow up phone calls to rectify after she took my credit card information and charged me. Truly awful phone support but otherwise happy with the actual internet service.
The process wasn't perfect but I appreciate that AT&T tries to make things right.
U verse works great happy with the Service we've received and installation was timely and professional
I did not get the information I needed about my recent bill. I talked to four different representatives but never got an answer about my problem. I will try again tomorrow.
Prompt arrival, professional service.
Very happy with your service, the technician was very cordial and professional!
The Internet is criminally slow. I hate it and regret that I'm signed on for a year, there is no better plan that you currently offer. I'm very unhappy to be honest.
I love this Network.
I Love that both comp. came together to form a great package for all.
Great service installation was fast and easy. Great communication with representative. Thank you.
My installation dude was great. Customer service was great. Sometimes my internet would get someway unstable at times but... oh well. life.
Installation guy for the Internet was good.
I Love It, Facilitates In Every Tech Need
My service is even faster than they told me it would be and the technician who installed it was amazingly polite!
Great service and excellent customer service every time I call.
AT&T made moving to California from Boston the best experience they were on time, affordable, and the nicest people I've ever met so happy I chose AT&T!
Technical excellent service, helpful and professional.
It sucked that we had to wait over 2 weeks to have a tech come install our wifi, but when he did come he was super polite and hard working unfortunately I don't know what he did because our internet was super slow and he came back and reset and worked on it and got it up and working but after he left, the wifi on our tv was super slow, luckily my fiancé is tech savvy and he figured it out and now we have the internet speed on all our devices. Overall At&t was very polite and did try and help us when we had a problem.
Timely delivery and easy setup.
I got my wifi installed the very next day I called to create an account. Very quick and reliable service. Thanks!
I'm rather pleased with the performance so far, but I'm a little disappointed to see some YouTube content still buffering several times during playback. I thought that would stop by eliminating Time Warner.
My installation was great!
Someone came on Monday to set up our service -- they told me it was a two part service and someone would be there later that day, or the next morning. No one showed and I took 2 days off work. I called on the third day and after waiting on hold for a half hour I was told someone would come by after lunch. NO ONE SHOWED UP. Now four days later, I have no service -- no one has called to give me an update and I am not sure anyone will show up and connect my service.
Great service it's very fast and the technicians who installed my u-verse were very friendly and fast. They even left a business card to contact them directly couldn't ask for anymore it was a pleasant experience and I'm glad I chose att❤️
Love my service, get to play my ps4 and still watch netflix without it ever slowing down. Once i connect to the wifi we are good to go
The only one thing I didn't like is that they change my Installation date without consulting me. I feel that I should have a saying in that.
internet is working great, Thank you.
I love the att service
I have to say, I am pretty disappointed with my service. While, my internet is operating fine, the customer service has been very poor. I was lied to by the operator that helped set up my service and my router was sent to the wrong address and was almost stolen. After all of this, my customer service agent was very unhelpful in resolving the issue. I was promised a manager would contact me and never received a call. I am quite upset with my service thus far.
Although the modem was acting up, the ATT representatives and professionals dealt with all issues in a fast and accurate pace.
Great service very friendly and helpful
So far it been great fast internet speed very happy with it first time customer for att
Service is great, technicians are very competent. The phone support is bad and not very well organised.
so far so good...quick internet for the cheapest price that covers my area!!!
The technician was extremely helpful, quick and pleasant to deal with. He went above and beyond to fix an issue at installation. He was even early! I am very happy with my services so far.
My tech Josh was a great employee he stayed very professional. And toThis day im very happy. When i first ordered att over the phone the associate was AMAZING i told i haD TWO kids under 2years old and i really needed internet. And he sent Josh out two days later. And he showed up three hours earlier than was estamated. ATT ROCKS!!!!!!!!!!
I would have completely canceled service if it wasn't for the cancellations department. Every time I look at my bill there is a charge I didn't authorize or something is wrong. When I call customer service, they send me in circles with no resolution. Finally I had had it and called to cancel. Cancellations department was excellent and listened to all of my issues while resolving them in under 20 minutes. Other than that, it is a very well-known fact across greater Los Angeles that AT&T has some of the worst customer service. Point in case: this review states at the bottom that I have U-verse Internet and home phone. I never authorized a home phone charge and the service rep I spoke to added it on without my knowledge. I had no idea until I called cancellations. Good luck.
Joel was excellent in setting up our system. We have no complaints at all.
I really love the service my family enjoys it couldn't made better choice thanks
even though i am in a large city the highest internet speed they can give me is 6. It also took me calling 3 times before I could get the correct service and I was on hold for a very long time each time. But the service people where very nice and helpful and when I finally talked to the loyalty department they where helpful.
Was easy to order and set up by myself. The service has been fast and reliable so far. The price is way better than my previous supplier.
at this present time I have not had a problem with the internet service that I received from you guys so at this present time I will give you guys 4 stars.
The overall product is top notch. It is ATT so they keep the bar high and maintain this. The service and timeliness was very good too despite place not already being set up previously. U verse is nice to have. The next generation of service. Only thing keeping me from perfect is my concern over bandwidth allowances and speed. The options Att has are wonderful but in my opinion, albeit political too is speed should be available to all. It is the people's internet.
The ATT technician who installed my internet hardware was super friendly and efficient. Everything is great so far in terms of products and customer service!
Great. Very easy to use website. Thanks
I have, in my life, never experienced such incredible customer service. Everyone I talked to was very friendly and answered all of my questions. The install was right on time and took an even shorter time than I expected. I am happy with the product as well. We were direct tv / time warner customers, and for what amounts to about the same price, we get more channels and faster internet. I am very happy with ATT, top to bottom.
Sales department earned my business, customer service exceeded my expectations, installation tech was great, product service performance excels...would definitely recommend over other service providers.
My U -Verse Internet works excellent. When using Netflix I have no buffering and that's a big plus! Overall I've had a great customer service experience!
U-Verse and AT&T are the best!
I had hell with at&t in the beginning to install the service but now everything is smooth
The overall service is actually pretty good but the customer service is close to sewer substance! The representatives are clearly not on the same page so of course the customer is not getting the correct info.
Very disappointed. We ordered Internet weeks ago. They made a mistake and signed us up for Internet and phone. Had to cancel that and reschedule with JUST Internet like we wanted. They sent our modem to the wrong apartment. So then they had to reschedule the aactivation date AGAIN! It took almost 2 weeks before we finally got out Internet all set up. And the whole time I was calling to solve the multiple problems I kept getting passed around to different numbers to call. Such a hassle.
Great internet speeds!
The gentleman who installed our internet service was on time and very pleasant. He had a tight area to work in so I somewhat understand, but he did leave boot scuffs and dirt from his gloves on our wall tha we had to scrub. Our actual Internet service/connection works really well 90% of the time, then has random periods where it isn't connecting at all or has a weak signal. This wouldn't be an issue except my wife works from home and our internet needs to be solid. We are overall satisfied, but not quite 5 star satisfied.
the service is fast all my tvs connect to wifi with full strength. i love it I will never go back to cable
AT&T has been the best and fastest internet provider I have had yet. Great service with the installers and customer service is through the roof! I will be a AT&T customer for life. Thanks so much.
I made a big mistake leaving AT&T a year to go to Hughes which was a disaster. But I'm Happy to say I'm back.
took forever to set up, first installation guy was rude, second was awesome. Still, the misinformation from a rep was annoying.
I really like my service I am happy with the service that I have. I would have love to have got a much faster service than just 6mb, but that's not an option because I can recieve that in my area. But as far as the service I have it's great better than other services I had in the past. I have recomended it to family an friends. Thank you for the service and plan to be a long time costumer.
Very helpful. Gave me all the information I needed and explained everything thoroughly.
Att&t is the best cable company there is the service is excellent and they have the best customer service u go att&t
I love how everything went well with the installation. The tech was very professional, kind and respectful. He made sure the wires were at there best. Answered questions I had and it clear to understand. My internet works great. The menus n remotes were easy to control and understand.
Great value and super service
Its been very good ͵ the speed is good and we don't have any trouble at all .....excellent:-) :-)
Great Customer Service, they deliver what they promise
I gave five stars for overall experience. But I would suggest that where the kit is coming from they make sure that it is shipped out on time. I pit in my order on 05/07/2014 and finally received my kit on 05/21/2014. Your representatives that helped me with the purchasing process and status of order were all great! I had AT & T in the past about 10 years ago. I decided to get WiFi for the home and came back to what I feel is a great company to be with. At & T is super amazing and your products are superb.
First time having internet, very easy set up customer service is great! Internet pretty fast!
Customer service is really good, service connection for cable and internet are normally working properly, knock on wood:-) I would highly recommend others to sign up!
I am completely satisfied with my AT&T internet service. Keep up the good work AT&T.
It was a quick set up and the tech who helped me start service was very pleasant and helpful!
Im pleased with the connection so far. The tech who helped me set up was awesome
Im very Pleased with the service so far and the technician who helped was very nice. I would recommend the service to people.
I wanted a copper phone line, and AT&T was the provider. Getting to the right department over the phone was chaotic and I had to call multiple times since they couldn't find my account. I was also sent to out-of-my-area call centers which was frustration. But once the right department was found, the technicians came out as scheduled and found, repaired and replaced the existing phone lines. Additionally, as soon as the phone line was working I got bombarded with solicitation calls. It would have been highly desirable if I was asked if I wanted my phone line to be unlisted when the order was processed. If the beginning of this transaction had been smoother, it could have been perfect.
AT&T's Internet service, help desk and speed are fantastic!
Giving them one star only because there is no option to give zero. Absolute nightmare trying to get correct info and set up the service. I called Sept. 3 to get internet in my new apt. It's 20th and still no internet. Equipment finally arrived yesterday but does not work.
Great customer service. Every time I've called, a representative has been helpful or has gotten me to the correct person. I wasn't able to self install myself, but two great reps came over to my house and set the internet all up for me. They also gave me great a great suggestion on how to get Netlix hooked up to my TV. Thank you for all the help!
My experience with customer service was terrible. They originally scheduled me for saturday morning. I waited, waited, and waited some more then called and was told that technicians were running late and I should wait until 2pm. So I waited again and no one showed up. I called at 2 and was told that no one would show up and I was rescheduled for Monday. Each phone call was about 20 minutes longs and irritating. Beyond waiting, it was difficult to get answers each time I called. They have decentralized channels of power and information so that agent can solve any problem or answer any real questions. I wasted a whole day and had to take a second day off. The customer service was awful. The only salvation of entire experience was the competent technician that installed the cable on Monday. The technician was polite and made sure everything was in working order before he left. Before this experience I contemplating turning to AT& T for cellular service but at this point I dont want to give a company with such poor customer service more of my money.
Excellent customer service. Very pleasant and professional. He informed me exactly what he had to do to instal phone line.
AT&T is the best network I've choosing in the last 3 years and I plan on keep this service for life. Thanks! I am satisfied with all this company has to offer to me and keeping me connect to the world.
Overall, my experience with the AT&T U-Verse was positive. I was up and running within minutes of installing it. I have no complaints about the AT&T U-Verse, it's been performing well for me over the past few weeks.
The first appointment didn't happen. There was some confusion, and I was partially responsible. Then when the technician came, I found out I didn't have a "drop", since it was new construction and a different crew had to come out to do that. Juan Carlos tried to get them here that day. They were supposed to show and didn't. But he made sure that I was set up for the next day, and had everything else ready to go. Got me in touch with his manager to make sure I was assured it would happen the next day. And even though he would be off the next day, gave me his number and told me to call him if I had any problems. Overall....the AT&T experience was a bit frustrating....but Juan Carlos made up for it. What a terrific employee....and representative of your company!
I really like the fact that they were fast on connecting my service they were on time and the techs were very polite and had great customer service ..they follow up with me on the phone after the work was done ....excellent customer service on the phone
I am new to AT&T internet service but a customer of AT&T wireless for over five years, and I very satisfied with the service I receive.
great services for a fair prices.
Great Internet service for a good price!
overall great service and friendly assistance.
Set Up was quick and easy. They were in-n-out in just a few minutes. Quick and On time.
AT&T is great! It was easy to up and get connected.
I did not have the best experience with AT&T U-Verse. The technician didn't bother showing up for the first appointment (even after we had gotten two confirmation phone calls) and then AT&T insisted that they couldn't schedule another appointment for 10 days. The hassle didn't end there - it seemed to be one problem or communication nightmare after another. In the end - it took seven different technicians and two weeks for us to actually get any internet. Communication between "Dispatch" and costumer service is spotty at best, and it took four different days of having to stay home for them to install it. Costumer service will tell you that you can't make appointments for the next day. It's not true. You can. And once you have AT&T technicians coming to your house everyday - you realize this. I'm not sure what system they operate off of but information seems to get lost in the shuffle and in my experience - they never knew what was actually happening (I had a call to ask about "my service" but I was still waiting to even get it installed - this sort of thing happened with appointments... I'd be at home waiting for someone to show up and they'd cancel without notice.) I'm hoping the internet itself is worth the complete and utter hassle and frustration that the installation was. So far I'd say I couldn't recommend this company.
So far its great to have peace of mind with the quality that AT&T offers families like ours, having a land line always available is the best practice for any family. We do have and use cellphones, but land lines are the most reliable in the case of emergencies.
Thank you very much for the service installation went great, the service tech was awesome very helpful... thanks AT&T