Get AT&T Services |
Get AT&T Services | Call 1-855-995-3431
Get AT&T Services |
Get AT&T Services | Call 1-855-995-3431
41% of ALL HOME CONNECTIONS customers in North Carolina choose AT&T Internet speeds up to 100 Mbps.
Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Order AT&T Internet NowCall 1-855-995-3431
† Percentage is based on the number of AT&T Internet sales made with ALL HOME CONNECTIONS, an AT&T Authorized Retailer, between January 1, 2017 and July 31, 2018 and on the geographic service location provided at the time of the sale.
It's not hard to adjust to Raleigh. The capital of North Carolina is as unassuming as it is beautiful, nestled among gently sloping green hills that have been its home since the 1600s.
Every good North Carolinian knows that the City of Oaks marches at its own pace, and a good time can be had whether you spend the day coasting at Carowinds Amusement Park or sitting on your front porch enjoying a sweet tea as the cicadas hum from the kudzu-covered trees.
Life within the Triangle is sunny and warm, and entertainment is not hard to come by. Feed your inner daredevil's appetite for adventure at Go Ape Treetop Adventures, dance to the plucky twang of a banjo at a bluegrass festival, or take a day trip to Topsail Island. If you need to entertain some little ones, take them to Marbles Kids Museum or Pullen Park. They'll sleep well later that night, that's for sure.
Home can be just as entertaining as a day (or night) out on the town. AT&T TV packages ensure that you can catch every NASCAR race in high definition or stream every movie or episode of your favorite HBO show with no buffering. Still bored? If you happen to be in town the weekend of the Krispy Kreme Challenge, why not enter? All you have to do is eat twelve doughnuts while running five miles in just one hour. Don't say Raleigh never did anything for you—this could be your calling in life.
Speeds Up to 100 Mbps*
when bundled, plus taxes & equip. fee
12 mo agmt, other qualifying service (min $19/mo) & combined bill req’d. $10/mo equip fee applies. Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
for 12 mos when bundled, + taxes & equip fee
w/12 mo agmt, other qualifying svc (min $19/mo) & combined bill. $10/mo equip fee applies Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
4G LTE data
Price is for one line
Prices after discount with AutoPay and Paperless bill. Discount starts w/in 2 bills. AT&T may temporarily slow data speeds when the network is busy.
for 12 mos plus taxes and RSN fee
w/ 24-mo. agmt & other qualifying AT&T svc (min. $40/mo + taxes & fees). Autopay & Paperless bill req’d. Pay $74.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $9.99/mo. is extra & applies.*
*$19.95 ACTIVATION, EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $10/mo. autopay & paperless bill and $10/mo. bundle discounts for up to 12 mos each. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req'd). Credit card req'd. Restr’s apply.
^Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Geographic and service restrictions apply to AT&T Internet services. Call to see if you qualify.
$40 Internet Offer: Price for Internet (768k-100M) for new residential customers when bundled with another qualifying AT&T service (DIRECTV, U-verse TV, AT&T TV or AT&T Phone or postpaid AT&T wireless). Prorated ETF ($180) applies if Internet is disconnected before end of 12 months. Must maintain all bundled services to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable and $10/mo equipment fee. Activ/Installation: $35 activation fee (self-install) or $99 installation (full tech install) may apply. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive unlimited internet data at no add’l charge. For more info, go to www.att.com/internet-usage
1-YR ALL INCLUDED OFFERS: Ends 2/25/20. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $115/mo for CHOICE All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new (min. $40/mo plus taxes and $10/mo. equip. fee) or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Wireless: Consumers only. Sold separately. Reqs new (min. $50/mo after discounts) or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
GENERAL WIRELESS: Subj. to Wireless Customer Agmt (att.com/wca). Credit approval req’d. Deposit/Down Payment: may apply. Additional monthly fees & taxes: Apply per line & include Regulatory Cost Recovery Fee (Up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See www.att.com/mobilityfees for more details. Usage, speed, coverage & other restr’s apply. International and domestic off-net data may be at 2G speeds. AT&T service is subject to AT&T network management policies, see att.com/broadbandinfo for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T UNLIMITED STARTERSM PLAN: Avail to consumers only. Monthly plan charge ($70) & monthly per-device access charges ($40 phone; $20 tablet, camera or Connected Car; $25 for Harman Spark; and $10 wearable) apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when account active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost (up to $70/mo.) plus per device access charges until discount starts. PHONE LINE DISCOUNT: Monthly discount of $35 (1 phone line), $10 (2 phone lines), $25 (3 phone lines), $50 (4 phone lines), and $70 (5 or more phone lines) applied to your plan charge. UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off -net (roaming) data may be at 2G speed. DATA RESTRICTIONS: AT&T may slow data speeds when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Tethering/mobile hotspot use prohibited except Connected Cars (in car Wi-Fi/vehicle wi-fi hotspots). If two or more tethered devices are watching video from the same source at the same time, we may identify it as a single video and slow the speeds collectively to a max of 1.5 Mbps, which may impair your ability to watch video on these tethered devices. You can pause video on all but one of the tethered devices, or watch from different sources to resolve this issue.).
AT&T UNLIMITED EXTRASM PLAN: Avail. to consumers only. Monthly plan charge ($80) & monthly per-device access charges ($45 phone; $20 tablet, camera or Connected Car; $25 for Harman Spark; and $10 wearable) apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost (up to $80/mo.) plus per device access charges until discount starts. PHONE LINE DISCOUNT: Monthly discount of $40 (1 phone line), $20 (2 phone lines), $35 (3 phone lines), $60 (4 phone lines), and $80 (5 or more phone lines) applied to your plan charge UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off -net (roaming) data may be at 2G speed. DATA RESTRICTIONS: After 50 GB, AT&T may slow data speeds when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Other restrictions apply. If two or more tethered devices are watching video from the same source at the same time, we may identify it as a single video and slow the speeds collectively to a max of 1.5 Mbps, which may impair your ability to watch video on these tethered devices. You can pause video on all but one of the tethered devices, or watch from different sources to resolve this issue. MOBILE HOTSPOT: Requires compatible device. Includes up to 15GB per line per month. After 15GB, mobile hot spot speed slowed to max of 128Kbps for the rest of bill cycle except Connected Cars (in car Wi-Fi/vehicle wi-fi hotspots). After this, tethering data usage, including sponsored data, will be impacted and not fully functional.
AT&T UNLIMITED EliteSM PLAN: Monthly plan charge for unlimited talk, text and data ($55 for single line plan; $100 multi-line plan) & monthly per-device access charges for access to such services ($35 phone; $20 tablet, camera or Connected Car; $25 Harman Spark and $10 wearable) apply. Eligible customers can get a discount for having autopay & paperless bill, and a multi-phone line discount. AutoPay & Paperless Bill Discount: Monthly discount off plan charge ($10 for single lines plans & $20 for multi-line plans) when active & enrolled in both Discount starts w/in 2 bill cycles. Pay full plan cost (up to $110/mo.) plus per device access charges until discount starts. Multiple Phone Line Discount: Monthly $15 (3 phone lines), or $30 (4 or more phone lines) discount applied to your plan charge. Data Restrictions: After 22GB of data usage on a line in a bill cycle, for the remainder of the cycle AT&T may temporarily slow data speeds on that line during times of network congestion. Includes Stream Saver feature which allows you to stream higher definition video at a max of 1.5 Mbps, in Standard Definition quality (about 480p) on compatible devices (unless video provider has opted out). AT&T will activate the feature for you. You can turn it off or back on at any time at att.com/myatt or call 611. Stream Saver will not recognize all video content. Ability to stream and video resolution may vary and be affected by other factors. Restrictions apply. Details att.com/streamsaver. HD Video: You can turn Stream Saver off at any time to enjoy access to HD video streaming (up to 1080p), if and when available. Tethering/Mobile Hotspot: Requires compatible device. Includes up to 15GB per line per month. After 15GB, tethering speed slowed to max of 128Kbps for the rest of bill cycle (except Connected Cars). After this, tethering data usage, including sponsored data, will be impacted and not fully functional.
ALL PLANS: UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off-net (roaming) data may be at 2G speed. UNLIMITED TALK: Phones only. Includes calls w/in DCA. Service may be terminated for excessive roaming (see Wireless Customer Agreement at att.com/wca). Unlimited Talk to Canada and Mexico: Phones only. Includes unlimited International Long Distance (ILD) calling from DCA to Mexico and Canada. You may be charged for calls to special or premium service numbers. Calls to Other Countries: Includes ILD service that can be used to call countries other than Canada and Mexico. Per-minute pay-per-use rates apply unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/worldconnect. UNLIMITED TEXT: Standard Messaging – Phones only. Requires compatible device. Includes unlimited messages up to 1MB in size within DCA to more than 190 countries for text messages and 120 countries for picture & video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. See att.com/text2world for details. Advanced Messaging: Sender and recipient(s) must be AT&T postpaid wireless customers with HD Voice accounts, capable devices, have their devices turned on & be within AT&T- owned and operated DCA (excludes third-party coverage). Includes unlimited messages up to 10MB in size. Other restrictions apply & can be found at att.com/advancedmessaging. Limits: Select devices only (sold separately). 10 devices/plan. AT&T Wireless Home Phone & Internet, select Wireless Home Phone devices, dedicated mobile hotspot devices, and select laptop air cards are not eligible for these plans. These plans may not be eligible for additional discounts, including but not limited to Signature discounts. AT&T employees & retirees may not be eligible for certain benefits, offers, and discounts associated with these plans.ROAM NORTH AMERICA FEATURE: Allows plan data, talk & text usage with no roaming charges in and to Mexico/Canada. Data: Allows domestic plan data usage in Mexico/Canada. Off-net (roaming) data may be at 2G speed. Talk: Phones only. Includes calls within Mexico/Canada and from Mexico/Canada to the U.S., Puerto Rico, and U.S. Virgin Islands (collectively with Mexico & Canada, the North America Coverage Area “NACA”). You may be charged for calls to special or premium service numbers. Calls to other countries: International long-distance pay-per-use rates apply to calls from Mexico or Canada to countries outside NACA unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/wcv. Text: Standard Messaging – Phones only. Includes unlimited messages up to 1MB in size within & from Mexico/Canada to more than 190 countries for text messages and 120 countries for picture and video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. Visit att.com/text2world for details. Advanced Messaging not available for use in Mexico or Canada. Restrictions: Service not available on select connected devices, wearables & connected cars.
AT&T UNLIMITED TABLET & WEARABLE PLANS: Provides talk, text and/or data based on device type. Requires a single line eligible unlimited plan (“Single Line Plan”) on the same wireless account. Multi-line plans are ineligible. If you become ineligible, AT&T may move you to a different plan with same or lower monthly charge. Once moved, you can move to any currently available plan. Restrictions: Tablets, connected wearables & cameras (sold separately) only. Select locations only. Same speeds, terms, conditions, restrictions & limitations as your Single Line Plan. Tethering requires compatible device. Pricing: Monthly $10 plan charge for wearables & $20 plan charge for tablets & cameras (in addition to monthly charges for Single Line Plan). Limits: Only 2 of these plans can be associated with your Single Line Plan.
WATCHTV: Can be added to AT&T Unlimited &More Premium wireless plan for no extra charge. To add, you must create account at attwatchtv.com/verifywatchtv, verify your wireless account, & then can access through WatchTV app or compatible browser. May require verification via text message. Requires compatible device (sold separately). Use of WatchTV is subject to its own terms and conditions, see attwatchtv.com/terms-and-conditions for details. Included channels, programming and content subject to change and benefit may be terminated. Lost Eligibility: Upon cancellation of eligible wireless plan you may lose access to WatchTV. Limits: Access to one WatchTV account per eligible wireless account. Limit 1 concurrent stream with WatchTV. May not be stackable w/other offers, credits or discounts. Includes usage only in the DCA.
CHOOSE ONE: Eligible customers can add to AT&T Unlimited &More Premium for no extra charge. Includes usage only in the DCA. You must create account at, verify your wireless account, & then can select your one add-on. Music apps may not be available to customers in Puerto Rico and the U.S. Virgin Islands. May require verification via text msg. Requires compatible device (sold separately). May require account creation and acceptance of third-party terms and conditions for certain add-on choices. Receive access to add-on for 12 months; after 12 months may select new add-on. May select new add-on every 12 months as long as you remain on AT&T Unlimited &More Premium plan. Until new selection is made, will have access to original selection on month to month basis. If you have an eligible AT&T TV service (AT&T TV NOW, residential DIRECTV or U-verse) your premium movie channel selection will also be added on that TV platform. You may be billed and then credited on that TV platform within 2 bills. Access to premium movie channel selection is limited to WatchTV app for customers in Puerto Rico and the U.S. Virgin Islands, as well as Single Billing or Bulk MDU customers. Included channels, programming and/or content subject to change and benefit may be terminated. Lost Eligibility: Upon cancellation of elig. wireless you may lose access. Limits: Access to one add-on per eligible wireless account. May not be stackable w/other offers, credits or discounts.
All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice.
GENERAL WIRELESS SERVICE TERMS: Subject to Wireless Customer Agreement att.com/wca). Service is not for resale & is intended for use primarily within DCA. If AT&T does not enforce any of the terms or restrictions of its service offerings, it is not a waiver of AT&T’s right to enforce those terms or restrictions. AT&T reserves the rights to enforce all terms & restrictions at any time. If AT&T determines your use of services violates any of the applicable terms or policies found in the Wireless Customer Agreement, we may in our sole discretion suspend, modify, terminate or restrict your service. Coverage: Coverage map shows high level approximation of areas included in and out of plan. For the most current coverage info for your area, check att.com/coverageviewer. Coverage may include areas that are served by unaﬃliated carriers & not on AT&T’s owned and operated network (off-net). Coverage is subject to change without notice. Network Management: All AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details. Off-Net Usage: International and domestic off-net (roaming) data usage may be at 2G speeds. Excessive Off-Net Usage: You get an off-net (roaming) usage allowance for each service. If you exceed the allowance, your service(s) may be restricted or terminated. Other Restrictions & Fees: Other restrictions apply & may result in service termination. If you purchased a device that requires a term commitment, an Early Termination Fee applies if you cancel service after the first 14 days & before your term ends. See att.com/equipmentETF for details on what fee may apply for your device & how the fee is prorated over time. Activation/upgrade fee per line (up to $45) & deposit may apply. Credit approval may be required. AT&T reserves the right to suspend or terminate service to your account, place any non-complying device on an appropriate plan, and/or add any other required element of a plan. Additional Monthly Fees & Taxes: Apply per line & include Regulatory Cost Recovery Fee (up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time charges may apply. See att.com/mobilityfees for more details on other charges. For full service terms and conditions visit att.com/wirelessterms.Suspected Spam and Fraud Alerts: May not identify all spam or fraud calls. We will activate this feature on your line when on an eligible plan with a compatible device. The feature will stay active on your line if you change plans. You may deactivate the feature by calling 800.331.0500 (or dialing 611 from a wireless phone) or by visiting an AT&T store.
©2019 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
$40 Internet Offer: Pricing subject to change.. Price for Internet 300 for new residential customers in AT&T Fiber markets when bundled with another qualifying AT&T service (TV/AT&T Phone/Wireless). Promotional pricing for first 12 months only. After 12 mos., the rate increases to $60/mo unless canceled by customer prior to end of 12 mos. Prorated ETF ($180) applies if Internet is disconnected before end of 12 mos. Must maintain bundled qualifying services with matching service address to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable, and a $10/mo equipment fee. Credit restrictions apply. Pricing subj to change. Select MDU residents, AT&T Employees/Retirees not eligible. Subj. to Internet Terms of Service at att.com/internet-terms.
Plus, get professional activation help and expert setup of your new device.
For service details and eligible areas, See details.
Same Day Delivery: Available for orders placed by 4 p.m. local time by calling the number on this page. Must purchase and activate eligible device with wireless service agreement and qualifying voice and/or data plan. Requires account holder present, at least 18 years of age with government-issued photo ID. Limited to select zip codes in Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fresno/Visalia, Greater New York, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, LaFayette LA, Las Vegas, Little Rock, Los Angeles, Louisville, Memphis, Miami, Milwaukee, Minneapolis, Nashville, New Haven, New Jersey, New Orleans, Oklahoma City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland OR, Providence, Raleigh, Sacramento, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, St. Louis, Tampa, Tulsa, and Washington, DC. Other geographic and service restrictions apply. AT&T or an authorized provider will contact customer to schedule up to 60 minutes to deliver and set up eligible device. No charge to customer for AT&T Ready to Go delivery. AT&T Ready to Go delivery is non-transferable, has no cash value, and cannot be redeemed for cash or applied as payment to an AT&T account. AT&T not responsible for lost or damaged software or data. Subject to wireless service agreement. Activation/upgrade, early termination and other fees, and restrictions may apply. Offer subject to change.
Enjoy 3440 Tarheel Dr Bldg 3 Ste 100, Raleigh, NC 27604
Emporium Plaza Store 3501 Capital Blvd Suite 105, Raleigh, NC 27604
Cameron Village Store 413 Oberlin Road Suite C, Raleigh, NC 27605
Main at North Hills Store 4120 Main At North Hills Street Suite 130, Raleigh, NC 27609
New Bern Ave Store 4511 New Bern Ave Suite 150, Raleigh, NC 27610
Crabtree Valley Mall Kiosk 4325 Glenwood Ave, Raleigh, NC 27612
Townridge Village Store 6572 Glenwood Ave, Raleigh, NC 27612
Wakefield Commons Store 10760 Wakefield Commons Drive Suite 107, Raleigh, NC 27614
Falls of Neuse Store 6301-A Falls Of Neuse Road, Raleigh, NC 27615
Triangle Town Center Store 5959 Triangle Town #1092, Raleigh, NC 27616
Capital Blvd Store 5100 Capital Blvd Suite 100, Raleigh, NC 27616
Brier Creek Commons Store 8005 Brier Creek Pkwy Suite 140, Raleigh, NC 27617
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Technician has been great. Im still dealing with a billing issue, but the people that come to the house have been pleasant, through and very helpful. This is my first month, so we'll see. We had a huge rain storm last night that knocked service out for 12 hours. Hopefully this isn't a regular thing.
The internet and phone line are not the greatest. But the response of the people is pretty good.
WONDERFUL GUY THAT UNSTALLED MY CABLE!
This has been one of the worse experiences of my life. The install took 10 - 11 hours over the course of 2 days, including having an installer at my home until 10:30 pm one evening and 9:30 pm the next evening. After all that, they did not move over my original phone number from Time Warner as requested, despite that being requested and a reason why my original install got delayed from 06/15 to 06/21. After being on the phone with AT&T for 50 minutes to try to resolve this phone matter, I had to get another appointment, which was scheduled for 6/30, from 9 - 11 am. However, a technician never arrived and when I called at 11:30 am, I spoke with a customer service representative for 26 minutes, and he was no help in correcting my problem, only to tell me my order was on hold, despite the fact I received a call on 6/29 reminding me of my appointment on the 6/30, as well as receiving an e-mail confirmation. Ultimately, after speaking to a supervisor, I learned that due to internal system issues and running two systems, despite the order number being "open" it was shown as complete. Despite finally getting great help from the customer service manager, I had to then wait for another appointment. Throughout this process there have been a number of blunders by the customer service reps. I switched to AT&T U-verse due to the poor service I was receiving from Time Warner...what a mistake.
All in all a very smooth experience this far. Great picture quality, awesome internet speed both up and down.
Install and technician were great!! Service, not so much. Typically fails several times a day and takes quite a while to reconnect
The installation began on time and the technician walked us through the decision of where to run main line and put in the connections. Very well done.
All techs were on time and very helpful. I didn't give a 5 star because I didid have problems after the initial installation. When the line was buried, I lost Internet and phone service. It had to be done by a 2nd service call. Overall, it has been a good experience
Awful awful awful!!! Terrible customer service. I was stood up by a technician twice to find out they were never scheduled. Incompetent and unsympathetic reps. I was treated like I had done something wrong and was a bother because I wanted my service turned on. I will never recommend AT&T to ANYONE. I will be changing to another provider as soon as I have the opportunity!!! Never been treated so bad by a company EVER
The guys that came to my apt for the installMatt and another guy was great, great customer service a very pleasant experience, will recommend att and happy with my services
Fastest and most affordable service!
This service had been one of the best I've had. Affordable prices and awesome packages!
My Tech was great even tho with the old wiring at my house it took a little while longer to get everything set up but the service has been great so far!
Had to call 4 times to try and get the cancellation Department. Customer service was completely inept. Took upwards of 30 minutes per phone call just to be told I had to call back.
. best service ever
Helpful service tech
I was very impressed with both the installer's knowledge of all aspects of my order, and with the chat person's ability to completely answer all my questions to my satisfaction.
Needs a few improvements
The people I talked to were nice, but they always passed me on to someone else and back n forth... I'm just glad i finally got my internet...
I love my internet
very knowledgeable and respectful
Great internet and customer service.
Very pleased with my technician. He explained everything he was doing and cleaned up after he was finished.
The technician who set up my cable and Internet was extremely friendly and helpful. I appreciate all he did. I would highly recommend AT&T simply because of my set up experience.
So far so good, 24 hours and we are good!! Great installer, went above and beyond
The customer service provided by AT&T was too notch with ensuring my security was being upheld with verification, and made the process easy from moving from one property to another! I would definitely suggest to anyone with internet service needs to use the UVerse family! Thank you for your assistance!
The technician was great, extremely personable, and actually cared about my reasoning for switching over to AT&T. I was not forced to upgrade or buy the most expensive package but what told the best option for my household needs. I will definitely recommend AT&T to all my friends and family. Thanks!
Don was very professional. Called to confirm. Service was relatively fast. Very conscientious. Left my home cleaner than when he got there. Highly recommend.
The service and installation were great!
We are finally straightened out after multiple hours on the phone and multiple techs having to come and fix the junction box for the service (nothing to do with our house or the lines installed in our house).... Techs have been personable, but 5 plus hours on the phone with customer service and being transferred constantly was not pleasant. We finally got to someone who could resolve some issues. We hope to not have any other issues going forward....
AT&T is better than Verizon and their customer service people are nice fils. My recommendation though is that when estimating a new customer's bill that they know how to include the taxes, service charges and point out the "one time" installation charge is actually 3 months, not one. I also mentioned liking Premier Soccer and haven't seen one channel that has it (in English)... Otherwise though, with all their mishaps they're still better than their competitors!
Very happy with services from AT&T! Service guy was actually earlier than the time slot, friendly, and completed the process in under 30 minutes. The Internet speed is wonderful and no issues to speak of at this time. I will definitely refer friends and family to AT&T.
Internet service is fast but customer service needs improvement
The install and internet setup was very fast and everything works great.
Installation was a breeze and the technician was professional and quick. The phone is working great and as expected. Internet is not a stable as I expected, I get 404 errors about 5% of the time and have to hit "refresh". I'm waiting/hoping AT&T will unleash their ultrafast internet in my area soon so I won't have to go back to TimeWarner just for internet.
I am very happy!
So far, I have been very pleased! :-) the equipment is very easy to use, and the programming is quite good considering I did not get a package that had many channels.
After having another provider for 3 years, the price could not be beat to switch. The installer arrived on time and was done quickly. I have had the phone and tv service for less than a month, but so far so good.
The service is spectacular I love having a variety of channels.
Great service. As a new user from the UK I was impress by the help give to set up the internet on my computer, as well as how to view programs. Thank you
Good service better price
Wow your service blew time warner cable out of the water thank you so much!
Great, reliable speed and service for a great price. Way better than TWC.
AT&T's service and staff has been excellent! From the initial salesperson to the installation technician to customer service reps to the faster internet speed, I have been more than pleased with my decision to switch internet providers. Rock on!
I had AT&T U-VERSE before (when it first came to my area) and it was choppy. It would freeze all the time. I had frequent service calls from the inside guy and the outside guy, the cost kept increasing so I canceled and went to Time Warner. I had no problems with the service but they thought they were selling me gold and I just had the basic service with their cable box. Two years later, I decided to give AT&T a call. The sales person was pleasant and professional. She answered my question in entirety and quoted me a planned I could afford with more than I had with Time Warner. The installation went on without one hiccup and the installer was not stiff-necked. When he left I knew I had met a new friend. By the way I have not had a single problem. My comment to AT&T - what you have achieved in two years only tells me AT&T listens and places the needs of their customers first. The way to go is AT&T.
Our technician was very knowledgable. I will definitely recommend AT&T to my friends and family.
Prompt, professional, friendly and efficient service. The installer was very helpful. I was very pleased that we would be able to continue with AT&T when we moved. I have nothing but great things to say for our experience.
So far so good. The installer was very professional and the Internet service is fast. Plus, I don't have to pay that awful Time Warner any $$$ any more. That alone was worth changing.
Very good customer service. And I love the cable service itself. Very easy to use and navigate.
Internet service is fast, never have any lag time.
Love the new Internet service. Fast and reliable. Best service provider I have had. Thanks
I was very pleased with the service that I received when getting my wireless internet service connected. The one time I experienced connection problems it was resolved quick and easy!
Great service!! Very helpful and patience with customers who are not tech savvy.
Overall, the service experience has been great! My AT&T U-verse tech, Brandon was quick and efficient at his job, and was very kind and helpful to write everything down step-by-step so that I could understand. I would rate the entire customer service as excellent, and must say the same for the Internet speed and capabilities! I'm certainly very pleased to have switched to AT&T... Finally!
Representative was on time, very polite, and efficient. Great customer service all around.
AT&T was very helpful in giving us a deal when we were considering another company. The online set up is pretty straight forward, and the graphics are simple and easy to follow. I've heard good things about AT&T service, so I look forward to seeing how it goes.
The installer was very friendly. The wireless service is great. My only issue is that no one told me how to connect my internet to my Directv service. Now I can not use my TV apps until the services are connected.
Do wish they didn't require a credit check, but otherwise satisfied.
My new home service is great. I am happy with the cost of the local and long distance service. The customer service reps were very knowledgable and professional. I will definitely refer family and friends to AT&T.
The guy who came to install the service was friendly and worked quickly. He also really knew his stuff. I'm a "computer guy" as they say, and I was asking about some of the nitty gritty technical details and he knew the deal. On top of that I was pleased to see I was pulling down ~23Mbps with up going at around 11-12Mbps. Pretty good, especially when you're not getting dropped every few hours like with Time Warner Cable. If you have TWC, drop them immediately and get AT&T. Trust me, it's worth it.
Way better than time warner
Very pleased with the service so far. Improvement over my old provider by leaps and bounds!
The guys who did the install were very helpful and did quality work. The internet is as fast as I've seen and so far I've enjoyed the TV. So far so good!!
I was extremely thrilled with the level of customer service that the technician doing our install provided. He was professional, friendly, knowledgeable, and very helpful, and provided the most pleasant experience I have ever had with a utility or cable provider. I did receive some misinformation from the AT&T representative on the phone when I ordered the service, but the technician got us on the right track and answered all of our questions. We have been reasonably pleased with the reliability and speed of the internet service so far, although it sporadically cuts out on us and does not provide a strong wireless signal throughout our home.
After being very frustrated that AT&T sent me the wrong gateway for my set up they really took care of everything by sending out someone to fix it free of charge. The man that came was extremely nice and professional, on time and just really took a bad experience and turned it around. Thanks!
LOVE LOVE LOVE U VERSE!!!! Night and day from DSL. I have the 12 mgs and it works perfectly for me!