Get AT&T Services |
Get AT&T Services | Call 1-877-264-6518
Get AT&T Services |
Get AT&T Services | Call 1-877-264-6518
37% of ALL HOME CONNECTIONS customers in Ohio choose AT&T Internet speeds up to 100 Mbps.
Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Call to Get AT&T Internet TodayCall 1-877-264-6518
† Percentage is based on the number of AT&T Internet sales made with ALL HOME CONNECTIONS, an AT&T Authorized Retailer, between January 1, 2017 and July 31, 2018 and on the geographic service location provided at the time of the sale.
Listen. Hear that? That subtle thrum of an acoustic guitar? The rhythm of the King of Rock and Roll and the beat of the King of Pop? That's the sound of the Rock and Roll Hall of Fame beckoning you to discover the legends that live within its halls. You have to admit you got a little emotional at the Beatles' display, and stared a little too long at Michael Jackson's sequin glove.
You have to admit that Cleveland is more lit than the Cuyahoga River.
Okay, the river has been through enough as it is (catching fire 13 times and all…). But Clevelanders are enjoying a rejuvenation of the city, and the once deep industrial roots are loosening and growing into an atmosphere of culture and vitality that's as refreshing as a coconut bar from Pincus Bakery. This is where Superman first took flight, where the term "rock and roll" was born and started a musical revolution. And with an official song like "Hang On Sloopy" by the McCoys, you could say the city is as balanced as that impressive four-part harmony, which the OSU marching band still pays tribute to on the reg.
Whether you live on the East or West Side, getting reliable internet in your home is as essential as Bertman Ball Park Mustard on a Polish Boy (who eats yellow mustard?). Despite the city's tumultuous love affair with LeBron James coming to a tragic end (not bitter about it at all), you can still watch the Cavs and the Browns play from the comfort of your home on ESPN, or stream the games on a mobile device with AT&T internet service. You won't even have to worry about your connection when spending a day on Lake Erie. The city is your oyster, so get to it.
Speeds Up to 100 Mbps*
when bundled, plus taxes & equip. fee
12 mo agmt, other qualifying service (min $19/mo) & combined bill req’d. $10/mo equip fee applies. Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
for 12 mos when bundled, + taxes & equip fee
w/12 mo agmt, other qualifying svc (min $19/mo) & combined bill. $10/mo equip fee applies Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
4G LTE data
Price is for one line
Prices after discount with AutoPay and Paperless bill. Discount starts w/in 2 bills. AT&T may temporarily slow data speeds when the network is busy.
for 12 mos plus taxes and RSN fee
w/ 24-mo. agmt & other qualifying AT&T svc (min. $30/mo). Autopay & Paperless bill req’d. Pay $74.99/mo plus taxes until discounts start. Prices higher in 2nd year.
*$19.95 ACTIVATION, EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $10/mo. autopay & paperless bill and $10/mo. bundle discounts for up to 12 mos each. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req'd). Credit card req'd. Restr’s apply.
^Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Geographic and service restrictions apply to AT&T Internet services. Call to see if you qualify.
$40 Internet Offer: Price for Internet (768k-100M) for new residential customers when bundled with another qualifying AT&T service (DIRECTV, U-verse TV, AT&T TV or AT&T Phone or postpaid AT&T wireless). Prorated ETF ($180) applies if Internet is disconnected before end of 12 months. Must maintain all bundled services to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable and $10/mo equipment fee. Activ/Installation: $35 activation fee (self-install) or $99 installation (full tech install) may apply. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive unlimited internet data at no add’l charge. For more info, go to www.att.com/internet-usage
CHOICE 1-YR ALL INCLUDED PACKAGE W/ OTHER ELIG. SVC: Ends 1/18/20. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $59.99 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $110/mo for CHOICE All Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Wireless: Consumers only. Sold separately. Reqs new or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: CHOICE All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T UNLIMITED STARTERSM PLAN: Avail to consumers only. Monthly plan charge ($70) & monthly per-device access charges ($40 phone; $20 tablet, camera or Connected Car; $25 for Harman Spark; and $10 wearable) apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when account active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost (up to $70/mo.) plus per device access charges until discount starts. PHONE LINE DISCOUNT: Monthly discount of $35 (1 phone line), $10 (2 phone lines), $25 (3 phone lines), $50 (4 phone lines), and $70 (5 or more phone lines) applied to your plan charge. UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off -net (roaming) data may be at 2G speed. DATA RESTRICTIONS: AT&T may slow data speeds when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Tethering/mobile hotspot use prohibited except Connected Cars (in car Wi-Fi/vehicle wi-fi hotspots). If two or more tethered devices are watching video from the same source at the same time, we may identify it as a single video and slow the speeds collectively to a max of 1.5 Mbps, which may impair your ability to watch video on these tethered devices. You can pause video on all but one of the tethered devices, or watch from different sources to resolve this issue.).
AT&T UNLIMITED EXTRASM PLAN: Avail. to consumers only. Monthly plan charge ($80) & monthly per-device access charges ($45 phone; $20 tablet, camera or Connected Car; $25 for Harman Spark; and $10 wearable) apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost (up to $80/mo.) plus per device access charges until discount starts. PHONE LINE DISCOUNT: Monthly discount of $40 (1 phone line), $20 (2 phone lines), $35 (3 phone lines), $60 (4 phone lines), and $80 (5 or more phone lines) applied to your plan charge UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off -net (roaming) data may be at 2G speed. DATA RESTRICTIONS: After 50 GB, AT&T may slow data speeds when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Other restrictions apply. If two or more tethered devices are watching video from the same source at the same time, we may identify it as a single video and slow the speeds collectively to a max of 1.5 Mbps, which may impair your ability to watch video on these tethered devices. You can pause video on all but one of the tethered devices, or watch from different sources to resolve this issue. MOBILE HOTSPOT: Requires compatible device. Includes up to 15GB per line per month. After 15GB, mobile hot spot speed slowed to max of 128Kbps for the rest of bill cycle except Connected Cars (in car Wi-Fi/vehicle wi-fi hotspots). After this, tethering data usage, including sponsored data, will be impacted and not fully functional.
AT&T UNLIMITED EliteSM PLAN: Monthly plan charge for unlimited talk, text and data ($55 for single line plan; $100 multi-line plan) & monthly per-device access charges for access to such services ($35 phone; $20 tablet, camera or Connected Car; $25 Harman Spark and $10 wearable) apply. Eligible customers can get a discount for having autopay & paperless bill, and a multi-phone line discount. AutoPay & Paperless Bill Discount: Monthly discount off plan charge ($10 for single lines plans & $20 for multi-line plans) when active & enrolled in both Discount starts w/in 2 bill cycles. Pay full plan cost (up to $110/mo.) plus per device access charges until discount starts. Multiple Phone Line Discount: Monthly $15 (3 phone lines), or $30 (4 or more phone lines) discount applied to your plan charge. Data Restrictions: After 22GB of data usage on a line in a bill cycle, for the remainder of the cycle AT&T may temporarily slow data speeds on that line during times of network congestion. Includes Stream Saver feature which allows you to stream higher definition video at a max of 1.5 Mbps, in Standard Definition quality (about 480p) on compatible devices (unless video provider has opted out). AT&T will activate the feature for you. You can turn it off or back on at any time at att.com/myatt or call 611. Stream Saver will not recognize all video content. Ability to stream and video resolution may vary and be affected by other factors. Restrictions apply. Details att.com/streamsaver. HD Video: You can turn Stream Saver off at any time to enjoy access to HD video streaming (up to 1080p), if and when available. Tethering/Mobile Hotspot: Requires compatible device. Includes up to 15GB per line per month. After 15GB, tethering speed slowed to max of 128Kbps for the rest of bill cycle (except Connected Cars). After this, tethering data usage, including sponsored data, will be impacted and not fully functional.
ALL PLANS: UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off-net (roaming) data may be at 2G speed. UNLIMITED TALK: Phones only. Includes calls w/in DCA. Service may be terminated for excessive roaming (see Wireless Customer Agreement at att.com/wca). Unlimited Talk to Canada and Mexico: Phones only. Includes unlimited International Long Distance (ILD) calling from DCA to Mexico and Canada. You may be charged for calls to special or premium service numbers. Calls to Other Countries: Includes ILD service that can be used to call countries other than Canada and Mexico. Per-minute pay-per-use rates apply unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/worldconnect. UNLIMITED TEXT: Standard Messaging – Phones only. Requires compatible device. Includes unlimited messages up to 1MB in size within DCA to more than 190 countries for text messages and 120 countries for picture & video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. See att.com/text2world for details. Advanced Messaging: Sender and recipient(s) must be AT&T postpaid wireless customers with HD Voice accounts, capable devices, have their devices turned on & be within AT&T- owned and operated DCA (excludes third-party coverage). Includes unlimited messages up to 10MB in size. Other restrictions apply & can be found at att.com/advancedmessaging. Limits: Select devices only (sold separately). 10 devices/plan. AT&T Wireless Home Phone & Internet, select Wireless Home Phone devices, dedicated mobile hotspot devices, and select laptop air cards are not eligible for these plans. These plans may not be eligible for additional discounts, including but not limited to Signature discounts. AT&T employees & retirees may not be eligible for certain benefits, offers, and discounts associated with these plans.ROAM NORTH AMERICA FEATURE: Allows plan data, talk & text usage with no roaming charges in and to Mexico/Canada. Data: Allows domestic plan data usage in Mexico/Canada. Off-net (roaming) data may be at 2G speed. Talk: Phones only. Includes calls within Mexico/Canada and from Mexico/Canada to the U.S., Puerto Rico, and U.S. Virgin Islands (collectively with Mexico & Canada, the North America Coverage Area “NACA”). You may be charged for calls to special or premium service numbers. Calls to other countries: International long-distance pay-per-use rates apply to calls from Mexico or Canada to countries outside NACA unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/wcv. Text: Standard Messaging – Phones only. Includes unlimited messages up to 1MB in size within & from Mexico/Canada to more than 190 countries for text messages and 120 countries for picture and video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. Visit att.com/text2world for details. Advanced Messaging not available for use in Mexico or Canada. Restrictions: Service not available on select connected devices, wearables & connected cars.
AT&T UNLIMITED TABLET & WEARABLE PLANS: Provides talk, text and/or data based on device type. Requires a single line eligible unlimited plan (“Single Line Plan”) on the same wireless account. Multi-line plans are ineligible. If you become ineligible, AT&T may move you to a different plan with same or lower monthly charge. Once moved, you can move to any currently available plan. Restrictions: Tablets, connected wearables & cameras (sold separately) only. Select locations only. Same speeds, terms, conditions, restrictions & limitations as your Single Line Plan. Tethering requires compatible device. Pricing: Monthly $10 plan charge for wearables & $20 plan charge for tablets & cameras (in addition to monthly charges for Single Line Plan). Limits: Only 2 of these plans can be associated with your Single Line Plan.
WATCHTV: Can be added to AT&T Unlimited &More Premium wireless plan for no extra charge. To add, you must create account at attwatchtv.com/verifywatchtv, verify your wireless account, & then can access through WatchTV app or compatible browser. May require verification via text message. Requires compatible device (sold separately). Use of WatchTV is subject to its own terms and conditions, see attwatchtv.com/terms-and-conditions for details. Included channels, programming and content subject to change and benefit may be terminated. Lost Eligibility: Upon cancellation of eligible wireless plan you may lose access to WatchTV. Limits: Access to one WatchTV account per eligible wireless account. Limit 1 concurrent stream with WatchTV. May not be stackable w/other offers, credits or discounts. Includes usage only in the DCA.
CHOOSE ONE: Eligible customers can add to AT&T Unlimited &More Premium for no extra charge. Includes usage only in the DCA. You must create account at, verify your wireless account, & then can select your one add-on. Music apps may not be available to customers in Puerto Rico and the U.S. Virgin Islands. May require verification via text msg. Requires compatible device (sold separately). May require account creation and acceptance of third-party terms and conditions for certain add-on choices. Receive access to add-on for 12 months; after 12 months may select new add-on. May select new add-on every 12 months as long as you remain on AT&T Unlimited &More Premium plan. Until new selection is made, will have access to original selection on month to month basis. If you have an eligible AT&T TV service (AT&T TV NOW, residential DIRECTV or U-verse) your premium movie channel selection will also be added on that TV platform. You may be billed and then credited on that TV platform within 2 bills. Access to premium movie channel selection is limited to WatchTV app for customers in Puerto Rico and the U.S. Virgin Islands, as well as Single Billing or Bulk MDU customers. Included channels, programming and/or content subject to change and benefit may be terminated. Lost Eligibility: Upon cancellation of elig. wireless you may lose access. Limits: Access to one add-on per eligible wireless account. May not be stackable w/other offers, credits or discounts.
All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice.
GENERAL WIRELESS SERVICE TERMS: Subject to Wireless Customer Agreement att.com/wca). Service is not for resale & is intended for use primarily within DCA. If AT&T does not enforce any of the terms or restrictions of its service offerings, it is not a waiver of AT&T’s right to enforce those terms or restrictions. AT&T reserves the rights to enforce all terms & restrictions at any time. If AT&T determines your use of services violates any of the applicable terms or policies found in the Wireless Customer Agreement, we may in our sole discretion suspend, modify, terminate or restrict your service. Coverage: Coverage map shows high level approximation of areas included in and out of plan. For the most current coverage info for your area, check att.com/coverageviewer. Coverage may include areas that are served by unaﬃliated carriers & not on AT&T’s owned and operated network (off-net). Coverage is subject to change without notice. Network Management: All AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details. Off-Net Usage: International and domestic off-net (roaming) data usage may be at 2G speeds. Excessive Off-Net Usage: You get an off-net (roaming) usage allowance for each service. If you exceed the allowance, your service(s) may be restricted or terminated. Other Restrictions & Fees: Other restrictions apply & may result in service termination. If you purchased a device that requires a term commitment, an Early Termination Fee applies if you cancel service after the first 14 days & before your term ends. See att.com/equipmentETF for details on what fee may apply for your device & how the fee is prorated over time. Activation/upgrade fee per line (up to $45) & deposit may apply. Credit approval may be required. AT&T reserves the right to suspend or terminate service to your account, place any non-complying device on an appropriate plan, and/or add any other required element of a plan. Additional Monthly Fees & Taxes: Apply per line & include Regulatory Cost Recovery Fee (up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time charges may apply. See att.com/mobilityfees for more details on other charges. For full service terms and conditions visit att.com/wirelessterms.Suspected Spam and Fraud Alerts: May not identify all spam or fraud calls. We will activate this feature on your line when on an eligible plan with a compatible device. The feature will stay active on your line if you change plans. You may deactivate the feature by calling 800.331.0500 (or dialing 611 from a wireless phone) or by visiting an AT&T store.
©2019 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
$40 Internet Offer: Pricing subject to change.. Price for Internet 300 for new residential customers in AT&T Fiber markets when bundled with another qualifying AT&T service (TV/AT&T Phone/Wireless). Promotional pricing for first 12 months only. After 12 mos., the rate increases to $60/mo unless canceled by customer prior to end of 12 mos. Prorated ETF ($180) applies if Internet is disconnected before end of 12 mos. Must maintain bundled qualifying services with matching service address to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable, and a $10/mo equipment fee. Credit restrictions apply. Pricing subj to change. Select MDU residents, AT&T Employees/Retirees not eligible. Subj. to Internet Terms of Service at att.com/internet-terms.
Plus, get professional activation help and expert setup of your new device.
For service details and eligible areas, See details.
Same Day Delivery: Available for orders placed by 4 p.m. local time by calling the number on this page. Must purchase and activate eligible device with wireless service agreement and qualifying voice and/or data plan. Requires account holder present, at least 18 years of age with government-issued photo ID. Limited to select zip codes in Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fresno/Visalia, Greater New York, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, LaFayette LA, Las Vegas, Little Rock, Los Angeles, Louisville, Memphis, Miami, Milwaukee, Minneapolis, Nashville, New Haven, New Jersey, New Orleans, Oklahoma City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland OR, Providence, Raleigh, Sacramento, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, St. Louis, Tampa, Tulsa, and Washington, DC. Other geographic and service restrictions apply. AT&T or an authorized provider will contact customer to schedule up to 60 minutes to deliver and set up eligible device. No charge to customer for AT&T Ready to Go delivery. AT&T Ready to Go delivery is non-transferable, has no cash value, and cannot be redeemed for cash or applied as payment to an AT&T account. AT&T not responsible for lost or damaged software or data. Subject to wireless service agreement. Activation/upgrade, early termination and other fees, and restrictions may apply. Offer subject to change.
$40 Internet 300 Offer: Ends 1/18/20. New residential Internet customers in eligible AT&T Fiber markets. Pricing for first 12 months only. Price requires bundle with another qualifying AT&T service (TV (Uverse or DIRECTV)/AT&T Phone/postpaid Wireless). Pricing for first 12 months only. After 12 mos., the rate increases to $60/mo unless canceled by customer prior to end of 12 months. Prorated ETF ($180) applies if Internet is disconnected before end of 12 months. Must maintain bundled qualifying services with matching service address to receive advertised pricing. Other charges: Excludes cost-recovery charges, where applicable. Credit restrictions apply. Pricing subj to change. Select MDU residents, AT&T Employees/Retirees not eligible. Subj. to Internet Terms of Service at att.com/internet-terms.
†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive Unlimited Internet data ($30 value) at no add’l charge. For more info, go to www.att.com/internet-usage.
††Internet speed claims represent maximum network service capability speeds. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att/com/speed101.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
Steelyard Commons Store 3606 Steelyard Drive, Cleveland, OH 44109
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We just had AT&T U-Verse installed at our new home yesterday (11/18). Jake (the Installer) had his work cut-out for him and he handled it like a true professional! The Installation was long but SUCCESSFUL...As we say in the military...BRAVO ZULU (A job Well Done) Jake... We are extremely satisfied and the service is as we were told it would be...PERFECT! THANK YOU Jake and AT&T for such a WONDERFUL PRODUCT!
I only have the internet and phone service, and I must say I am very satisfied and happy with being apart of the at&t family. Keep up the good work guys. Warmest regards
Dislike the remote. Dislike your guide operations!
Terrible customer service have been a customer for years and when I transferred service I was not properly informed on my current service disconnection date, which resulted in loss of service at my current address. When I called to resolve the problem my installation appointment was put on hold which resulted in NO service at either residence. I spent FIVE HOURS, yes FIVE HOURS on the phone trying to resolve this terrible problem. I was never told my service appointment was pretty much canceled until it was an hour after my appointment time and I did not receive a call from the technician for my new service installation. I was put on hold for hours, promised call backs from supervisors that never came. After 2 days of dealing with this I was then called and told that my service was not going to be turned back on Nor my new service was not going to be installed because of my balance due that was only due 4 days prior, not to mention I had called and set up a payment for the following Friday. So after being a LOYAL AT&T customer for years I was denied service for a bill that was only 4 days past due. Now if my service was actually on the bill would have been paid but the 2 days I spent working with your terrible customer service team why would I pay a bill when I was being denied service? I will be sure to NEVER use your company EVER AGAIN AND I WILL SPREAD THE WORD OF THE TERRIBLE AND RUDE SERVICE I RECEIVED. I am now with your competitor and have had a wonderful experience. I'm extremely disappointed in the service AND CUSTOMER SERVICE I RECEIVED. I will be leaving negative reviews on any social media site, website or any other means I can to share with people to save them from the misery I experienced. Worst company I have EVER DEALT WITH!!!!
Thus far my experience has been great!! From my initial enrollment the representatives have all been nice, kind, helpful, and knowledgablw about att product. In addition, my services are great the cable and internet.
Awesome! Not to mention,This service Is very affordablr
My Tech Chris was great!! He really helped make my connection to AT&T a pleasant experience.
Installer was super friendly and very informative. He knows his stuff. So far it's been great. Much better than the past company with the initia TWC.
Love att service.
had a bit of a problem with customer service. after everything is working correctly i can say that i am satisfied with the service.
Excellent customer service and the Tech guy who hooked up the service was wonderful. Very knowledgeable and professional. He took the time to answer all my questions. Even called a couple days later to make sure everything was working correctly. Great guy!
I was happy until I received my bill and saw my phone number had been changed. Something I was not told at time of appointment nor installation. That change caused an issue with my employer! Called customer service and was told that I could get my old number back however I would have to wait close to two weeks.
great service but our area is get difficult with network, internet is slowing down.
Really good. Every thing work great. No regret no complains Kinda expensive though lol
Quick service good customer service
ATT is the best
installation was professional and courteous
Service is excellent!! Thanks AT&T.
Service tech that came to house was awesome. Called before his arrival. When completed he explained everything in a professional manner. Was very impressed. Thanks
I'm soo satisfied with my new services..I have not had a home phone in quite awhile...I know it sounds weird..but I feel safer at home now..not to mention a little stress free knowing I won't miss anymore calls from my grandkids..because either my cell phone is dead,didn't hear it ring,or just can't find it..lol..just being able to tell friends now "oh I have AT&T" 😍 A name well known by the World.....thanks...
The set up was amazingly fast, three days after I called the services were set up ,and all of the needed equipment was here. Best of all it was all done while I was at work!
Installer was very fast, neat, helpful, and informative. Great service so far.
I am very happy with my service and so are my kids. I am so glad I went with AT&T
Internet seems to be working well after a week. Some minor issues with the original router, but it was replaced that day at no additional cost.
I am very pleased with my new at&t bundle. I just purchased a new home and was transferring my old service to the new service. I had a little trouble with my electric carrier trying to assist in my att setup. They created a new acct which caused a few problems. But once i contacted at&t they corrected it all beautifully. Thank you at&t.
Great start - nice gentleman who set everything up.
Pleased with the service. Have had the internet service for a couple of weeks now and I am very satisfied. Setup was easy and fast: connect, follow the very-straight-forward instructions on the packet, enter your password, boom! You're connected. If you do experience any problems, AT&T service crew is always there to help you out. Overall, very satisfied with the service so far.
It is great to have reliable internet service but sometimes it cuts in and out which is annoying when l am watching something on huluplus or Netflix or anywhere online.
It's good for basic but because they use phone jacks it's limited on where you can put the box.
Just became an AT&T user this month, but so far so good! Relatively helpful customer service representatives and friendly service technicians!
AT&T's installer was friendly, professional, and knowledgeable. Since the install my service has been good so far. Unfortunately my wall was damaged during the install. It was an honest mistake and I enjoyed the installer's empathy once my wall was damaged. But I did have to do some patch work on my wall because we hit a 2x4 when installing the box. So two holes were drilled. It's unfortunate. However, the installer was able to answer all my questions with ease and handled the rest of the install in a professional manner. Because of these compensating qualities of the installation, I believe my installer to be reliable. My install just did not go that well due to the outdated hardware and invasiveness of my install and the damage to my wall.
I was hesitant to call At&t for internet because I had them before but when I called the man I spoke with was very polite and knowledgeable of the services I was getting. Our technician was on point and so was the wire man for the main utility pole who had to come out. I'm very satisfied.
The person that installed my service was very good. The service meets my expectations.
Best service in town... You can't go wrong by purchasing At been around for decades
I am very happy with the AT& T service. It was a pleasure to see that someone is doing a great work. I can truly recommend AT&T service and products. Including the internet.
Internet works good. But I thought I would be billed the next month and not the same month . I also thought the $100 fee would be broken down in multiple payments but maybe I heard wrong.
Great service and a ton of channels !
So far, so good. Excellent customer service is a nice plus
Service is great. The best service i have had
The internet line is excellent, but comes with too many gimmicks!
AT&T have good service and good workers the worker explained everything to me for I can't understand our service he was a nice worker
I have had a excellent experience with at and t thanks alot guys !!
Great Service all the time
Excellent service and the installer did excellent work also!!!
Compared to our previous internet service provider, AT&T U-Verse is at least TWICE as fast, MUCH more reliable, and at HALF the price. Who could ask for anything more? Shawn Cleveland, Ohio
Very good follow up service
Excellent service and great installers- fixed my tv so now 1080 all the time! Thanks!
Absolutely the worst experience getting set up. They changed my start date half a dozen times, each department (sales, technical) didn't know what was going on and kept transferring me/passing me back and forth; nobody autonomously could handle my problem. 3 weeks later I finally have an install date but who knows. On top of all of this, for a publicly traded company they send me three emails a day and call me once a day to review or change my service- don't they know that this is running against all good marketing and customer service practices, littering my inbox with emails that contain NO relevant information and are basically spam! I don't need to be bothered with the summaries of my service that's not even installed! Overall horrible experience.
My roommate and I have been nothing but pleased with our cable package through AT&T. As previous Time Warner Cable customers, we have been pleasantly surprised at the superiority of your cable services. We rate this at 4 stars rather than 5 due to the short distance that our WIFI signal exhibits. The router was placed in the middle of our fairly small apartment (less than 1000 square feet), and does not reach either end of the apartment. The speed of the internet in nearer rooms is incredible, but we would be more impressed with this portion of service if it covered our whole apartment. Overall, this is a great first experience with AT&T!
I love my internet connection. It reaches throughout my entire house with complete connection. Which is much better than the service we had.
After I received my self installation kit I realized my house has no wall jacks. Customer service was above and beyond helpful. When signing up with att the employee didn't try to up sell me he actually told me I would be ok with a lower speed. Very impressed.
I love att service. Best out there. Cant beat the price...I have uverse internet and its so fast.
Very pleased with the service and connection so far. The tech was very helpful, fast, and courteous. We would recommend uverse to anyone!
Excellent customer service. The installation technition was very helpful and professional as well!
The service men that came out to work on my service were friendly and professional. They did a good job and even wanted to clean up their mess. Good job!
Totally unsatisfied. We went over a week without phone service when we switched back from verizon to AT&T. I had to call tech support to get someone inside the home to fix the problem.
Excellent customer service, and a very personable staff. I would recommend AT&T to anyone who is in the market
I am very pleased with your services and I very impressed with getting help with my internet services.
Quick and easy enrollment, good reliable service.
There were some complications about my order and I had the run around for a while, but in the end I finally found a knowledgeable employee that took care of everything and should have internet tomorrow (crosses fingers).
Signed up with AT&T u-verse a little over a month and a half ago and already Im disappointed in the customer service and with the automated bill pay by phone system which apparently has its flaws. However the actual Wifi service has been consistently pleasing. Making a payment by phone was misleading. When i tried to get the issue resolved I was treated horribly by a disgruntled and not too friendly customer service representative who made me feel as if I was a bother. She assured me that I would get a call back from a manager in which I have yet to talk to that manager and its been over a week now. Im a stickler when it comes to customer service. And sorry to say, my experience with AT&T's customer service has just been poorly.
"The technician who came out to install our internet was excellent. He made absolutely sure that everything worked properly before he left. The internet has worked wonderfully since then and we've had a great experience. "
The installation process was quite simple and took minimal time.