Get AT&T Services |
Get AT&T Services | Call 1-888-404-7710
Get AT&T Services |
Get AT&T Services | Call 1-888-404-7710
37% of Ohio ALL HOME CONNECTIONS customers choose AT&T Internet speeds between 50 and 100 Mbps.
Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Call to Get AT&T Internet TodayCall 1-888-404-7710
† Percentage is based on the number of AT&T Internet sales made with ALL HOME CONNECTIONS, an AT&T Authorized Retailer, between January 1, 2017 and July 31, 2018 and on the geographic service location provided at the time of the sale.
If you're new to Akron, be warned. You're about to step right smack-dab in the middle of one serious battle. A burger battle, that is. The Galley Boy Double "Cheeseburg" from Swensons Drive-In versus Skyway Drive-In Restaurant's classic Double Cheeseburger, to be precise. Just about everyone in town it seems has picked a side. This local battle of the burger has become so intense over the years that it's even been featured on Food Network's Food Feuds.
Fortunately, there are some food items virtually all Akronites can agree on. Buckeyes, for instance. (No, not the Ohio State mascot—we're talking about the absolute best chocolate-covered peanut butter candies in the world!) What about Wally Waffle's larger-than-life waffles with bacon, chocolate chips, or whatever the heck else you want baked right inside 'em? No question!
Likewise, when it comes to high-speed internet, your fellow Akronites seem to agree. That's why so many of them choose the most popular internet service plan from AT&T for all their web-browsing and media-streaming needs. 'Cause let's face it: feuds over food may be one thing, but the last thing you want is to have a feud with your internet provider. With AT&T Internet, you'll have no problem streaming the aforementioned Ohio State Buckeyes. Or ordering a set of Goodyear tires online (after all, Akron is home to the tire giant). Or following Swensons or Skyway on social media. So, stop battling with your internet provider and sign up with AT&T today!
Speeds Up to 100 Mbps*
when bundled, plus taxes & equip. fee
12 mo agmt, other qualifying service (min $19/mo) & combined bill req’d. $10/mo equip fee applies. Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
for 12 mos when bundled, + taxes & equip fee
w/12 mo agmt, other qualifying svc (min $19/mo) & combined bill. $10/mo equip fee applies Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
4G LTE data
Price is for one line
Prices after discount with AutoPay and Paperless bill. Discount starts w/in 2 bills. AT&T may temporarily slow data speeds when the network is busy.
for 12 mos plus taxes and RSN fee
w/ 24-mo. agmt & other qualifying AT&T svc (min. $40/mo + taxes & fees). Autopay & Paperless bill req’d. Pay $74.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $9.99/mo. is extra & applies.*
*$19.95 ACTIVATION, EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $10/mo. autopay & paperless bill and $10/mo. bundle discounts for up to 12 mos each. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req'd). Credit card req'd. Restr’s apply.
^Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Geographic and service restrictions apply to AT&T Internet services. Call to see if you qualify.
$40 Internet Offer: Price for Internet (768k-100M) for new residential customers when bundled with another qualifying AT&T service (DIRECTV, U-verse TV, AT&T TV or AT&T Phone or postpaid AT&T wireless). Prorated ETF ($180) applies if Internet is disconnected before end of 12 months. Must maintain all bundled services to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable and $10/mo equipment fee. Activ/Installation: $35 activation fee (self-install) or $99 installation (full tech install) may apply. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive unlimited internet data at no add’l charge. For more info, go to www.att.com/internet-usage
1-YR ALL INCLUDED OFFERS: Ends 2/25/20. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $115/mo for CHOICE All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new (min. $40/mo plus taxes and $10/mo. equip. fee) or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Wireless: Consumers only. Sold separately. Reqs new (min. $50/mo after discounts) or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
GENERAL WIRELESS: Subj. to Wireless Customer Agmt (att.com/wca). Credit approval req’d. Deposit/Down Payment: may apply. Additional monthly fees & taxes: Apply per line & include Regulatory Cost Recovery Fee (Up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See www.att.com/mobilityfees for more details. Usage, speed, coverage & other restr’s apply. International and domestic off-net data may be at 2G speeds. AT&T service is subject to AT&T network management policies, see att.com/broadbandinfo for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T UNLIMITED STARTERSM PLAN: Avail to consumers only. Monthly plan charge ($70) & monthly per-device access charges ($40 phone; $20 tablet, camera or Connected Car; $25 for Harman Spark; and $10 wearable) apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when account active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost (up to $70/mo.) plus per device access charges until discount starts. PHONE LINE DISCOUNT: Monthly discount of $35 (1 phone line), $10 (2 phone lines), $25 (3 phone lines), $50 (4 phone lines), and $70 (5 or more phone lines) applied to your plan charge. UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off -net (roaming) data may be at 2G speed. DATA RESTRICTIONS: AT&T may slow data speeds when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Tethering/mobile hotspot use prohibited except Connected Cars (in car Wi-Fi/vehicle wi-fi hotspots). If two or more tethered devices are watching video from the same source at the same time, we may identify it as a single video and slow the speeds collectively to a max of 1.5 Mbps, which may impair your ability to watch video on these tethered devices. You can pause video on all but one of the tethered devices, or watch from different sources to resolve this issue.).
AT&T UNLIMITED EXTRASM PLAN: Avail. to consumers only. Monthly plan charge ($80) & monthly per-device access charges ($45 phone; $20 tablet, camera or Connected Car; $25 for Harman Spark; and $10 wearable) apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost (up to $80/mo.) plus per device access charges until discount starts. PHONE LINE DISCOUNT: Monthly discount of $40 (1 phone line), $20 (2 phone lines), $35 (3 phone lines), $60 (4 phone lines), and $80 (5 or more phone lines) applied to your plan charge UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off -net (roaming) data may be at 2G speed. DATA RESTRICTIONS: After 50 GB, AT&T may slow data speeds when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Other restrictions apply. If two or more tethered devices are watching video from the same source at the same time, we may identify it as a single video and slow the speeds collectively to a max of 1.5 Mbps, which may impair your ability to watch video on these tethered devices. You can pause video on all but one of the tethered devices, or watch from different sources to resolve this issue. MOBILE HOTSPOT: Requires compatible device. Includes up to 15GB per line per month. After 15GB, mobile hot spot speed slowed to max of 128Kbps for the rest of bill cycle except Connected Cars (in car Wi-Fi/vehicle wi-fi hotspots). After this, tethering data usage, including sponsored data, will be impacted and not fully functional.
AT&T UNLIMITED EliteSM PLAN: Monthly plan charge for unlimited talk, text and data ($55 for single line plan; $100 multi-line plan) & monthly per-device access charges for access to such services ($35 phone; $20 tablet, camera or Connected Car; $25 Harman Spark and $10 wearable) apply. Eligible customers can get a discount for having autopay & paperless bill, and a multi-phone line discount. AutoPay & Paperless Bill Discount: Monthly discount off plan charge ($10 for single lines plans & $20 for multi-line plans) when active & enrolled in both Discount starts w/in 2 bill cycles. Pay full plan cost (up to $110/mo.) plus per device access charges until discount starts. Multiple Phone Line Discount: Monthly $15 (3 phone lines), or $30 (4 or more phone lines) discount applied to your plan charge. Data Restrictions: After 22GB of data usage on a line in a bill cycle, for the remainder of the cycle AT&T may temporarily slow data speeds on that line during times of network congestion. Includes Stream Saver feature which allows you to stream higher definition video at a max of 1.5 Mbps, in Standard Definition quality (about 480p) on compatible devices (unless video provider has opted out). AT&T will activate the feature for you. You can turn it off or back on at any time at att.com/myatt or call 611. Stream Saver will not recognize all video content. Ability to stream and video resolution may vary and be affected by other factors. Restrictions apply. Details att.com/streamsaver. HD Video: You can turn Stream Saver off at any time to enjoy access to HD video streaming (up to 1080p), if and when available. Tethering/Mobile Hotspot: Requires compatible device. Includes up to 15GB per line per month. After 15GB, tethering speed slowed to max of 128Kbps for the rest of bill cycle (except Connected Cars). After this, tethering data usage, including sponsored data, will be impacted and not fully functional.
ALL PLANS: UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off-net (roaming) data may be at 2G speed. UNLIMITED TALK: Phones only. Includes calls w/in DCA. Service may be terminated for excessive roaming (see Wireless Customer Agreement at att.com/wca). Unlimited Talk to Canada and Mexico: Phones only. Includes unlimited International Long Distance (ILD) calling from DCA to Mexico and Canada. You may be charged for calls to special or premium service numbers. Calls to Other Countries: Includes ILD service that can be used to call countries other than Canada and Mexico. Per-minute pay-per-use rates apply unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/worldconnect. UNLIMITED TEXT: Standard Messaging – Phones only. Requires compatible device. Includes unlimited messages up to 1MB in size within DCA to more than 190 countries for text messages and 120 countries for picture & video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. See att.com/text2world for details. Advanced Messaging: Sender and recipient(s) must be AT&T postpaid wireless customers with HD Voice accounts, capable devices, have their devices turned on & be within AT&T- owned and operated DCA (excludes third-party coverage). Includes unlimited messages up to 10MB in size. Other restrictions apply & can be found at att.com/advancedmessaging. Limits: Select devices only (sold separately). 10 devices/plan. AT&T Wireless Home Phone & Internet, select Wireless Home Phone devices, dedicated mobile hotspot devices, and select laptop air cards are not eligible for these plans. These plans may not be eligible for additional discounts, including but not limited to Signature discounts. AT&T employees & retirees may not be eligible for certain benefits, offers, and discounts associated with these plans.ROAM NORTH AMERICA FEATURE: Allows plan data, talk & text usage with no roaming charges in and to Mexico/Canada. Data: Allows domestic plan data usage in Mexico/Canada. Off-net (roaming) data may be at 2G speed. Talk: Phones only. Includes calls within Mexico/Canada and from Mexico/Canada to the U.S., Puerto Rico, and U.S. Virgin Islands (collectively with Mexico & Canada, the North America Coverage Area “NACA”). You may be charged for calls to special or premium service numbers. Calls to other countries: International long-distance pay-per-use rates apply to calls from Mexico or Canada to countries outside NACA unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/wcv. Text: Standard Messaging – Phones only. Includes unlimited messages up to 1MB in size within & from Mexico/Canada to more than 190 countries for text messages and 120 countries for picture and video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. Visit att.com/text2world for details. Advanced Messaging not available for use in Mexico or Canada. Restrictions: Service not available on select connected devices, wearables & connected cars.
AT&T UNLIMITED TABLET & WEARABLE PLANS: Provides talk, text and/or data based on device type. Requires a single line eligible unlimited plan (“Single Line Plan”) on the same wireless account. Multi-line plans are ineligible. If you become ineligible, AT&T may move you to a different plan with same or lower monthly charge. Once moved, you can move to any currently available plan. Restrictions: Tablets, connected wearables & cameras (sold separately) only. Select locations only. Same speeds, terms, conditions, restrictions & limitations as your Single Line Plan. Tethering requires compatible device. Pricing: Monthly $10 plan charge for wearables & $20 plan charge for tablets & cameras (in addition to monthly charges for Single Line Plan). Limits: Only 2 of these plans can be associated with your Single Line Plan.
WATCHTV: Can be added to AT&T Unlimited &More Premium wireless plan for no extra charge. To add, you must create account at attwatchtv.com/verifywatchtv, verify your wireless account, & then can access through WatchTV app or compatible browser. May require verification via text message. Requires compatible device (sold separately). Use of WatchTV is subject to its own terms and conditions, see attwatchtv.com/terms-and-conditions for details. Included channels, programming and content subject to change and benefit may be terminated. Lost Eligibility: Upon cancellation of eligible wireless plan you may lose access to WatchTV. Limits: Access to one WatchTV account per eligible wireless account. Limit 1 concurrent stream with WatchTV. May not be stackable w/other offers, credits or discounts. Includes usage only in the DCA.
CHOOSE ONE: Eligible customers can add to AT&T Unlimited &More Premium for no extra charge. Includes usage only in the DCA. You must create account at, verify your wireless account, & then can select your one add-on. Music apps may not be available to customers in Puerto Rico and the U.S. Virgin Islands. May require verification via text msg. Requires compatible device (sold separately). May require account creation and acceptance of third-party terms and conditions for certain add-on choices. Receive access to add-on for 12 months; after 12 months may select new add-on. May select new add-on every 12 months as long as you remain on AT&T Unlimited &More Premium plan. Until new selection is made, will have access to original selection on month to month basis. If you have an eligible AT&T TV service (AT&T TV NOW, residential DIRECTV or U-verse) your premium movie channel selection will also be added on that TV platform. You may be billed and then credited on that TV platform within 2 bills. Access to premium movie channel selection is limited to WatchTV app for customers in Puerto Rico and the U.S. Virgin Islands, as well as Single Billing or Bulk MDU customers. Included channels, programming and/or content subject to change and benefit may be terminated. Lost Eligibility: Upon cancellation of elig. wireless you may lose access. Limits: Access to one add-on per eligible wireless account. May not be stackable w/other offers, credits or discounts.
All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice.
GENERAL WIRELESS SERVICE TERMS: Subject to Wireless Customer Agreement att.com/wca). Service is not for resale & is intended for use primarily within DCA. If AT&T does not enforce any of the terms or restrictions of its service offerings, it is not a waiver of AT&T’s right to enforce those terms or restrictions. AT&T reserves the rights to enforce all terms & restrictions at any time. If AT&T determines your use of services violates any of the applicable terms or policies found in the Wireless Customer Agreement, we may in our sole discretion suspend, modify, terminate or restrict your service. Coverage: Coverage map shows high level approximation of areas included in and out of plan. For the most current coverage info for your area, check att.com/coverageviewer. Coverage may include areas that are served by unaﬃliated carriers & not on AT&T’s owned and operated network (off-net). Coverage is subject to change without notice. Network Management: All AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details. Off-Net Usage: International and domestic off-net (roaming) data usage may be at 2G speeds. Excessive Off-Net Usage: You get an off-net (roaming) usage allowance for each service. If you exceed the allowance, your service(s) may be restricted or terminated. Other Restrictions & Fees: Other restrictions apply & may result in service termination. If you purchased a device that requires a term commitment, an Early Termination Fee applies if you cancel service after the first 14 days & before your term ends. See att.com/equipmentETF for details on what fee may apply for your device & how the fee is prorated over time. Activation/upgrade fee per line (up to $45) & deposit may apply. Credit approval may be required. AT&T reserves the right to suspend or terminate service to your account, place any non-complying device on an appropriate plan, and/or add any other required element of a plan. Additional Monthly Fees & Taxes: Apply per line & include Regulatory Cost Recovery Fee (up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time charges may apply. See att.com/mobilityfees for more details on other charges. For full service terms and conditions visit att.com/wirelessterms.Suspected Spam and Fraud Alerts: May not identify all spam or fraud calls. We will activate this feature on your line when on an eligible plan with a compatible device. The feature will stay active on your line if you change plans. You may deactivate the feature by calling 800.331.0500 (or dialing 611 from a wireless phone) or by visiting an AT&T store.
©2019 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
$40 Internet Offer: Pricing subject to change.. Price for Internet 300 for new residential customers in AT&T Fiber markets when bundled with another qualifying AT&T service (TV/AT&T Phone/Wireless). Promotional pricing for first 12 months only. After 12 mos., the rate increases to $60/mo unless canceled by customer prior to end of 12 mos. Prorated ETF ($180) applies if Internet is disconnected before end of 12 mos. Must maintain bundled qualifying services with matching service address to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable, and a $10/mo equipment fee. Credit restrictions apply. Pricing subj to change. Select MDU residents, AT&T Employees/Retirees not eligible. Subj. to Internet Terms of Service at att.com/internet-terms.
Shops at Arlington Store 2863 Arlington Rd, Akron, OH 44312
Akron Fairlawn Store 3890 Medina Rd, Akron, OH 44333
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Always been treated with great customer care. Services are always fast and precise. Thank you!
The service is amazing and very affordable!
The wifi has been the most perfect connection and I would highly recommend U-verse to anyone!
works quite well i cant help but to love how stable all my devices are all the time
Since I've had the service I have not had any complaints everything works fine and the Internet is amazing.
Just signed up with at&t your customer service is awsome. Thanks so much.
The initial sales associate was very nice and professional, however, he promised an installation date that was not available and then unilaterally rescheduled without providing notice. We waited all day for someone to come and finally called customer service to learn of this reschedule. At installation, the outside lines were woefully outdated and it took them two days to get the service to work. The tech who handled the inside installation was good and persevered through the process. We didn't get the internet speed we wanted but so far it has worked adequately. I give three stars instead of two because of the inside tech who was great.
I left Time Warner after 10 years of very bad service. So glad they are in the area now. I have not had one issue with steaming web content since my conversion to AT&T Uverse. Looking forward to doing business with AT&T in the future. One very happy customer Rob
We are really enjoying our new internet service with AT&T. We can all go do our own thing without any slow-down or disruption. Our service tech, was great and very informational with all the questions I gave him. Thanks! We are here for keeps.
Should have changed along time ago. Love the wireless boxes and not having cables running all over the house.
I think these people have no idea what they are doing,, but that's just my opinion
Love our U-Verse Bundle Pack! The quickness of the connection, the clearness of the picture on the TV, the quality of service... my wife, my children, and myself are very happy and ecstatic!
I have been very happy with my AT&T U Verse cable and internet devices so far. I haven't had a single problem and mh signal has been great. My internet speed and connections have been excellent as well. I'm so glad I made the switch over from Time Warner Cable.
Very friendly and helpful guy cam to my house to help with a problem. Problem solved, it works OK, but a little slower than I expected.
This internet service is blazing fast. Also had wonderful help during installation. There were problems with the line because I live in an old house, in a dicey neighborhood. They sent out all the equipment you could imagine to make sure I could access the internet and they had it all fixed in less than a day. Good job, fellas!
Customer service is absolutely awesome along with the service itself! Only problem I ever had was that it was a little bit more difficult to set up internet on my own then what I had expected. But other than that, it's great!
I was really happy with the service we received from a local agent; they helped us hook up our internet in our relatively old apartment and gave us the best available options. So far, I'm really happy with max speed too. :)
The technician who came to install service was fantastic! She was very professional, very helpful, and went above and beyond to make sure we were satisfied. She was very thorough in explaining what she was doing, and how to use everything. She was even great with my 3yr. old, answering all her questions and letting her watch what she was doing! So far both our internet and phone service have been great!
I felt the communication was poor. I generally don't even get the speed I paid for. Not even half. The person that installed it was helpful though.
Great service. Very timely and professional.
The costumer service I received was good service. When we figured that my phone ports needed a technician, they sent one out to me at my earliest convenience, not theirs. The tech who came out was very helpful and fixed my jacks freed of charge. It had already been three days and having to pay for additional work would have made me cancel my wifi service. Thank you!
I was a little annoyed with AT&T at first, because I wanted my service to be activated on the 20th, the day I moved into my new apartment, but they didn't ship my self-installation package until the 18th, making the delivery date the 23rd. After that though, the technicians who came out were very helpful and won back my favor. The service is good too.
Installation tech was professional and curtious. Phone personel professional and pleasant. Overall I wasVery impressef.
Had some early on issues but whenever a problem occurs the at&t staff has always been very helpful in getting it resolved.
I went with this company because the price was the best I found.
I have yet to have service installed. The first AT&T employee was very rude to me and when my modem would not connect he told me that it is not his problem and could not direct me to someone to solve my issue. I ended up calling customer service and spoke to a woman named Selena. She was wonderful and extremely nice. She assessed my modem and ran a few tests and told me she could no longer help me that I needed a technician. She then set me up with an appointment and worked around my busy schedule. When the technician showed up we were unable to get into the building he needed due to the apartment complex being locked up. He called several people trying to make sure he did everything he could to help me and was very professional. His name was Travis. I am still waiting for my service to be fixed and this is my first time with AT&T. After my experience with customer service and my second technician I am looking forward to having my u-verse set up and working correctly.
I had a problem with my high speed internet, I call AT&T and they were very polite. By the next day, my internet was up and running, the tech that came out was very professional, and very polite. Thank you.
I received my box of router equipment early but it was disappointed that I could not start service earlier. Also the email I received was a bit confusing as it stated that I would have a person installing everything and I needed to be at my house on the start date but I was doing the self installation. When I called customer service they were very helpful and accommodating. The self installation was easy and I did not have to be present for the installation people.
We had a few glitches in the beginning, but your technicians came out and were very knowledgeable, helpful and courteous. And 3rd time was a charm because its been great ever since. Very pleased with AT&T!!! Thanks for hiring such great technicians!!!
I am happy to get internet! However at the age of 60, my 1st time, I find it confusing? But I get alittle better each day :-)
I love my service through you guys! I've never had any problems or anything wrong sense I've had it! I thank you for my service. I will share with my friends and encourage them to go through At&t! Thank you again! Heather
Although, I had to get upper management involved, with the process. The situation was rectified with the completion of the order. Prior to, the customer service representatives were polite but not very helpful. The service was not the best I was shocked and frustrated because I had never received this sort of service from AT&T... waiting on the line being transfered one number after the next and disconnected. Which is why I contacted upper management. Issue is resolved and we are satisfied. Great management team!
Am very satisfied with the changeover from T-Mobile wifi to ATT uverse intertnet connection. Downloading is much faster and far more reliable. The equipment was delivered as promised in a very timely manner. The instructions were clear and easy to follow. When I had a problem, I got excellent and extremely courteous help from your professional tech people. To do that however, I had to navigate past your little answering machine man. That was the only irritating part of my experience. Very satisfied with my start up experience, thank you very much. Wa