Get AT&T Services |
Get AT&T Services | Call 1-844-277-1162
Get AT&T Services |
Get AT&T Services | Call 1-844-277-1162
42% of ALL HOME CONNECTIONS customers in Tennessee choose AT&T Internet speeds up to 100 Mbps.
Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Order AT&T Internet NowCall 1-844-277-1162
† Percentage is based on the number of AT&T Internet sales made with ALL HOME CONNECTIONS, an AT&T Authorized Retailer, between January 1, 2017 and July 31, 2018 and on the geographic service location provided at the time of the sale.
Welcome to Knoxville, the pride of East Tennessee. Here you truly hit the sweet spot of the South, where unhurried gentility meets a distinctly urban, gritty vibe, and the bumper stickers on passing cars read "Keep Knoxville Scruffy." With the Great Smoky Mountains serving as a distant backdrop and the Tennessee River promising passage from the Great Lakes all the way down to the Gulf of Mexico, this city has beauty to match its culture.
If you're looking for outdoor adventure, spend the day paddleboarding or kayaking at Mead's Quarry Lake. Just make sure not to lasso a fish while you're there—that's a serious law.
For those with fur babies, Knoxville is one of the most pet-friendly communities in the nation. PetSafe has established several state-of-the-art dog parks around the city, and the Humane Society of the Tennessee Valley is working hard to make all East Tennessee shelters "no kill" by 2025. So add "making a difference" to Knoxville's list of accomplishments. Along with Mountain Dew.
If there's one thing folks here take as much pride in as the pet friendliness, it's their beloved UT Vols. Deck yourself out in orange on game day, and if you're not tailgating or watching the game at Neyland Stadium, then you're watching at home, which can get frustrating if your internet is slow as molasses and interrupts your live feed. But don't worry—AT&T internet provides strong, dependable connections that resist lag and screen those lovely orange jerseys in a perfect HD picture.
A stronger connection means not worrying about your internet, and when you're not worrying about your internet, you have more time to enjoy Boomsday down on the Riverfront or the food at the Tomato Head. No matter what you do, keep it fun, keep it safe, and above all—keep it scruffy. (Whatever that means to you because honestly, it's up for interpretation.)
Speeds Up to 100 Mbps*
when bundled, plus taxes & equip. fee
12 mo agmt, other qualifying service (min $19/mo) & combined bill req’d. $10/mo equip fee applies. Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
for 12 mos when bundled, + taxes & equip fee
w/12 mo agmt, other qualifying svc (min $19/mo) & combined bill. $10/mo equip fee applies Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
4G LTE data
Price is for one line
Prices after discount with AutoPay and Paperless bill. Discount starts w/in 2 bills. AT&T may temporarily slow data speeds when the network is busy.
for 12 mos plus taxes and RSN fee
w/ 24-mo. agmt & other qualifying AT&T svc (min. $40/mo + taxes & fees). Autopay & Paperless bill req’d. Pay $64.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $9.99/mo. is extra & applies.*
*$19.95 ACTIVATION, EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $10/mo. autopay & paperless bill and $10/mo. bundle discounts for up to 12 mos each. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req'd). Credit card req'd. Restr’s apply.
^Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Geographic and service restrictions apply to AT&T Internet services. Call to see if you qualify.
$40 Internet Offer: Price for Internet (768k-100M) for new residential customers when bundled with another qualifying AT&T service (DIRECTV, U-verse TV, AT&T TV or AT&T Phone or postpaid AT&T wireless). Prorated ETF ($180) applies if Internet is disconnected before end of 12 months. Must maintain all bundled services to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable and $10/mo equipment fee. Activ/Installation: $35 activation fee (self-install) or $99 installation (full tech install) may apply. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive unlimited internet data at no add’l charge. For more info, go to www.att.com/internet-usage
1-YR ALL INCLUDED OFFERS: Ends 3/28/20. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $115/mo for CHOICE All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new (min. $40/mo plus taxes and $10/mo. equip. fee) or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Wireless: Consumers only. Sold separately. Reqs new (min. $50/mo after discounts) or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
GENERAL WIRELESS: Subj. to Wireless Customer Agmt (att.com/wca). Credit approval req’d. Deposit/Down Payment: may apply. Additional monthly fees & taxes: Apply per line & include Regulatory Cost Recovery Fee (Up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See www.att.com/mobilityfees for more details. Usage, speed, coverage & other restr’s apply. International and domestic off-net data may be at 2G speeds. AT&T service is subject to AT&T network management policies, see att.com/broadbandinfo for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T UNLIMITED STARTERSM PLAN: Avail to consumers only. Monthly plan charge ($70) & monthly per-device access charges ($40 phone; $20 tablet, camera or Connected Car; $25 for Harman Spark; and $10 wearable) apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when account active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost (up to $70/mo.) plus per device access charges until discount starts. PHONE LINE DISCOUNT: Monthly discount of $35 (1 phone line), $10 (2 phone lines), $25 (3 phone lines), $50 (4 phone lines), and $70 (5 or more phone lines) applied to your plan charge. UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off -net (roaming) data may be at 2G speed. DATA RESTRICTIONS: AT&T may slow data speeds when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Tethering/mobile hotspot use prohibited except Connected Cars (in car Wi-Fi/vehicle wi-fi hotspots). If two or more tethered devices are watching video from the same source at the same time, we may identify it as a single video and slow the speeds collectively to a max of 1.5 Mbps, which may impair your ability to watch video on these tethered devices. You can pause video on all but one of the tethered devices, or watch from different sources to resolve this issue.).
AT&T UNLIMITED EXTRASM PLAN: Avail. to consumers only. Monthly plan charge ($80) & monthly per-device access charges ($45 phone; $20 tablet, camera or Connected Car; $25 for Harman Spark; and $10 wearable) apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when active & enrolled in both. Discount starts w/in 2 bill cycles. Pay full plan cost (up to $80/mo.) plus per device access charges until discount starts. PHONE LINE DISCOUNT: Monthly discount of $40 (1 phone line), $20 (2 phone lines), $35 (3 phone lines), $60 (4 phone lines), and $80 (5 or more phone lines) applied to your plan charge UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off -net (roaming) data may be at 2G speed. DATA RESTRICTIONS: After 50 GB, AT&T may slow data speeds when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Other restrictions apply. If two or more tethered devices are watching video from the same source at the same time, we may identify it as a single video and slow the speeds collectively to a max of 1.5 Mbps, which may impair your ability to watch video on these tethered devices. You can pause video on all but one of the tethered devices, or watch from different sources to resolve this issue. MOBILE HOTSPOT: Requires compatible device. Includes up to 15GB per line per month. After 15GB, mobile hot spot speed slowed to max of 128Kbps for the rest of bill cycle except Connected Cars (in car Wi-Fi/vehicle wi-fi hotspots). After this, tethering data usage, including sponsored data, will be impacted and not fully functional.
AT&T UNLIMITED EliteSM PLAN: Monthly plan charge for unlimited talk, text and data ($55 for single line plan; $100 multi-line plan) & monthly per-device access charges for access to such services ($35 phone; $20 tablet, camera or Connected Car; $25 Harman Spark and $10 wearable) apply. Eligible customers can get a discount for having autopay & paperless bill, and a multi-phone line discount. AutoPay & Paperless Bill Discount: Monthly discount off plan charge ($10 for single lines plans & $20 for multi-line plans) when active & enrolled in both Discount starts w/in 2 bill cycles. Pay full plan cost (up to $110/mo.) plus per device access charges until discount starts. Multiple Phone Line Discount: Monthly $15 (3 phone lines), or $30 (4 or more phone lines) discount applied to your plan charge. Data Restrictions: After 22GB of data usage on a line in a bill cycle, for the remainder of the cycle AT&T may temporarily slow data speeds on that line during times of network congestion. Includes Stream Saver feature which allows you to stream higher definition video at a max of 1.5 Mbps, in Standard Definition quality (about 480p) on compatible devices (unless video provider has opted out). AT&T will activate the feature for you. You can turn it off or back on at any time at att.com/myatt or call 611. Stream Saver will not recognize all video content. Ability to stream and video resolution may vary and be affected by other factors. Restrictions apply. Details att.com/streamsaver. HD Video: You can turn Stream Saver off at any time to enjoy access to HD video streaming (up to 1080p), if and when available. Tethering/Mobile Hotspot: Requires compatible device. Includes up to 15GB per line per month. After 15GB, tethering speed slowed to max of 128Kbps for the rest of bill cycle (except Connected Cars). After this, tethering data usage, including sponsored data, will be impacted and not fully functional.
ALL PLANS: UNLIMITED DATA: For use in the United States, Puerto Rico and the U.S. Virgin Islands (“Domestic Coverage Area” or “DCA”). Off-net (roaming) data may be at 2G speed. UNLIMITED TALK: Phones only. Includes calls w/in DCA. Service may be terminated for excessive roaming (see Wireless Customer Agreement at att.com/wca). Unlimited Talk to Canada and Mexico: Phones only. Includes unlimited International Long Distance (ILD) calling from DCA to Mexico and Canada. You may be charged for calls to special or premium service numbers. Calls to Other Countries: Includes ILD service that can be used to call countries other than Canada and Mexico. Per-minute pay-per-use rates apply unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/worldconnect. UNLIMITED TEXT: Standard Messaging – Phones only. Requires compatible device. Includes unlimited messages up to 1MB in size within DCA to more than 190 countries for text messages and 120 countries for picture & video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. See att.com/text2world for details. Advanced Messaging: Sender and recipient(s) must be AT&T postpaid wireless customers with HD Voice accounts, capable devices, have their devices turned on & be within AT&T- owned and operated DCA (excludes third-party coverage). Includes unlimited messages up to 10MB in size. Other restrictions apply & can be found at att.com/advancedmessaging. Limits: Select devices only (sold separately). 10 devices/plan. AT&T Wireless Home Phone & Internet, select Wireless Home Phone devices, dedicated mobile hotspot devices, and select laptop air cards are not eligible for these plans. These plans may not be eligible for additional discounts, including but not limited to Signature discounts. AT&T employees & retirees may not be eligible for certain benefits, offers, and discounts associated with these plans.ROAM NORTH AMERICA FEATURE: Allows plan data, talk & text usage with no roaming charges in and to Mexico/Canada. Data: Allows domestic plan data usage in Mexico/Canada. Off-net (roaming) data may be at 2G speed. Talk: Phones only. Includes calls within Mexico/Canada and from Mexico/Canada to the U.S., Puerto Rico, and U.S. Virgin Islands (collectively with Mexico & Canada, the North America Coverage Area “NACA”). You may be charged for calls to special or premium service numbers. Calls to other countries: International long-distance pay-per-use rates apply to calls from Mexico or Canada to countries outside NACA unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/wcv. Text: Standard Messaging – Phones only. Includes unlimited messages up to 1MB in size within & from Mexico/Canada to more than 190 countries for text messages and 120 countries for picture and video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. Visit att.com/text2world for details. Advanced Messaging not available for use in Mexico or Canada. Restrictions: Service not available on select connected devices, wearables & connected cars.
AT&T UNLIMITED TABLET & WEARABLE PLANS: Provides talk, text and/or data based on device type. Requires a single line eligible unlimited plan (“Single Line Plan”) on the same wireless account. Multi-line plans are ineligible. If you become ineligible, AT&T may move you to a different plan with same or lower monthly charge. Once moved, you can move to any currently available plan. Restrictions: Tablets, connected wearables & cameras (sold separately) only. Select locations only. Same speeds, terms, conditions, restrictions & limitations as your Single Line Plan. Tethering requires compatible device. Pricing: Monthly $10 plan charge for wearables & $20 plan charge for tablets & cameras (in addition to monthly charges for Single Line Plan). Limits: Only 2 of these plans can be associated with your Single Line Plan.
WATCHTV: Can be added to AT&T Unlimited &More Premium wireless plan for no extra charge. To add, you must create account at attwatchtv.com/verifywatchtv, verify your wireless account, & then can access through WatchTV app or compatible browser. May require verification via text message. Requires compatible device (sold separately). Use of WatchTV is subject to its own terms and conditions, see attwatchtv.com/terms-and-conditions for details. Included channels, programming and content subject to change and benefit may be terminated. Lost Eligibility: Upon cancellation of eligible wireless plan you may lose access to WatchTV. Limits: Access to one WatchTV account per eligible wireless account. Limit 1 concurrent stream with WatchTV. May not be stackable w/other offers, credits or discounts. Includes usage only in the DCA.
CHOOSE ONE: Eligible customers can add to AT&T Unlimited &More Premium for no extra charge. Includes usage only in the DCA. You must create account at, verify your wireless account, & then can select your one add-on. Music apps may not be available to customers in Puerto Rico and the U.S. Virgin Islands. May require verification via text msg. Requires compatible device (sold separately). May require account creation and acceptance of third-party terms and conditions for certain add-on choices. Receive access to add-on for 12 months; after 12 months may select new add-on. May select new add-on every 12 months as long as you remain on AT&T Unlimited &More Premium plan. Until new selection is made, will have access to original selection on month to month basis. If you have an eligible AT&T TV service (AT&T TV NOW, residential DIRECTV or U-verse) your premium movie channel selection will also be added on that TV platform. You may be billed and then credited on that TV platform within 2 bills. Access to premium movie channel selection is limited to WatchTV app for customers in Puerto Rico and the U.S. Virgin Islands, as well as Single Billing or Bulk MDU customers. Included channels, programming and/or content subject to change and benefit may be terminated. Lost Eligibility: Upon cancellation of elig. wireless you may lose access. Limits: Access to one add-on per eligible wireless account. May not be stackable w/other offers, credits or discounts.
All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice.
GENERAL WIRELESS SERVICE TERMS: Subject to Wireless Customer Agreement att.com/wca). Service is not for resale & is intended for use primarily within DCA. If AT&T does not enforce any of the terms or restrictions of its service offerings, it is not a waiver of AT&T’s right to enforce those terms or restrictions. AT&T reserves the rights to enforce all terms & restrictions at any time. If AT&T determines your use of services violates any of the applicable terms or policies found in the Wireless Customer Agreement, we may in our sole discretion suspend, modify, terminate or restrict your service. Coverage: Coverage map shows high level approximation of areas included in and out of plan. For the most current coverage info for your area, check att.com/coverageviewer. Coverage may include areas that are served by unaﬃliated carriers & not on AT&T’s owned and operated network (off-net). Coverage is subject to change without notice. Network Management: All AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details. Off-Net Usage: International and domestic off-net (roaming) data usage may be at 2G speeds. Excessive Off-Net Usage: You get an off-net (roaming) usage allowance for each service. If you exceed the allowance, your service(s) may be restricted or terminated. Other Restrictions & Fees: Other restrictions apply & may result in service termination. If you purchased a device that requires a term commitment, an Early Termination Fee applies if you cancel service after the first 14 days & before your term ends. See att.com/equipmentETF for details on what fee may apply for your device & how the fee is prorated over time. Activation/upgrade fee per line (up to $45) & deposit may apply. Credit approval may be required. AT&T reserves the right to suspend or terminate service to your account, place any non-complying device on an appropriate plan, and/or add any other required element of a plan. Additional Monthly Fees & Taxes: Apply per line & include Regulatory Cost Recovery Fee (up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time charges may apply. See att.com/mobilityfees for more details on other charges. For full service terms and conditions visit att.com/wirelessterms.Suspected Spam and Fraud Alerts: May not identify all spam or fraud calls. We will activate this feature on your line when on an eligible plan with a compatible device. The feature will stay active on your line if you change plans. You may deactivate the feature by calling 800.331.0500 (or dialing 611 from a wireless phone) or by visiting an AT&T store.
©2019 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
$40 Internet Offer: Pricing subject to change.. Price for Internet 300 for new residential customers in AT&T Fiber markets when bundled with another qualifying AT&T service (TV/AT&T Phone/Wireless). Promotional pricing for first 12 months only. After 12 mos., the rate increases to $60/mo unless canceled by customer prior to end of 12 mos. Prorated ETF ($180) applies if Internet is disconnected before end of 12 mos. Must maintain bundled qualifying services with matching service address to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable, and a $10/mo equipment fee. Credit restrictions apply. Pricing subj to change. Select MDU residents, AT&T Employees/Retirees not eligible. Subj. to Internet Terms of Service at att.com/internet-terms.
Merchants Corner Store 5400 Clinton Hwy #102, Knoxville, TN 37912
The Northwest Exchange Store 6631 Clinton Hwy, Knoxville, TN 37912
N Broadway St Store 4829 North Broadway Street Suite 104, Knoxville, TN 37918
Harvest Park Store 5429 Washington Pike, Knoxville, TN 37918
KNOXVILLE STORE 7600 Kingston Pike Suite 1170-A, Knoxville, TN 37919
Kingston Pike Store 7041 Kingston Pike, Knoxville, TN 37919
Sherrill Hill Plaza Store 111 Moss Grove Blvd, Knoxville, TN 37922
Complete the form below to submit your review.
Everything was easy to set up with really friendly Customer service. Aside from it being activated 3 days later than promised, I'll still give 5 stars.
I ordered internet and cable to be installed on Saturday, 7/2/16. It took all day and two technicians. At least they were nice. Instead of cable, a technician for DirecTV showed up, told me I couldn't have it due to line-of-sight issues. I didn't order DirecTV, I ordered cable. I tried to call to report the mistake, and COULD NOT get anyone to answer the phone.
Big upgrade from my Comcast service. Fast and reliable. Thanks.
I had trouble with my wifi connection and an AT&T service man came to my house and helped me so much. He was extremely nice and willing to fix the problem. He even refused to leave my house with any mess that he had made. He was very personal and always kept my best interest in mind.
The service is great
I loved My service so much in Houston that I chose them again for my move to Tennessee!
It"s a lot slower than Comcast. But i am somewhat satisfied.
Very satisfied either my service. They were extremely professional and knew how to handle the situation that arose.
So far, the performance of the equipment is great!
So far great service!
Very determined tech installed for us.
Chad from At&t friendly, work very hard, quick and very, very, very efficient. You should have more workers like Chad. I'm very please with the services. Thanks a lot for a well done Job.
I am very happy with my AT&T service. Everyone has been very helpful, courteous and professional.
Wonderful service, have had no trouble, technician was helpful. Only problem was the deal we had signed up for was not completely accurate when they came to install our service, we spent more money than we had planned on.
Service was great, guy who came out to set up my internet was knowledgeable and professional.
I was impressed with the level of professionalism demonstrated by the technician (Ray) that installed my service. Also, the customer service personnel whom I spoke to was extremely helpful.
Ok so far. More expensive for a slower speed than WOW. The installer was VERY professional, knowledgeable and courteous. The set up had problems with the registration looping.
Just moved and was worried about getting everything set up, AT&T went out of their way to make it a smooth process and everyone from the call center to the tech was great!! Awesome services and they get an A++. I Recommend to anyone... Not even pushy about selling either!! Thanks AT&T!!
Everything is great I am so happy I switched from Comcast. Great Customer Service! Love Love Love Uverse
All the staff is extremely helpful. My internet service is not the best but I will stay with the company.
Timely, efficient, and a job well done.
I had Direct TV before (couldn't take the satellite with me) because I moved to an apartment, but before that I had Comcast. Both of those are not as good at the AT&T U-verse that I have now. When I called to talk to someone about getting the service, cost and a bill question, the customer service representatives were very helpful and friendly. Overall, the TV stations are clearer, more channels, no interruptions when it storms, my internet speed, wireless, is fast and I'm actually saving about $70-$80 a month in cost for cable, internet and phone. When I tell my friends how many channels I'm getting and how much I'm saving they are wowed by it. My son also moved around the same time that I did and I talked him into getting AT&T U-verse. He and the family are enjoying it also. That's my two cents and I'd recommend AT&T U-Verse to anyone.
Installation was very good, tech did a very good job setting up equipment even thro we had a cable failure up the street while he was here. This week I had a modem problem that was taken care of by another tech. Thanks for a good service dept.
Installer could not have been more polite and helpful.
So far everything is working as expected, no complaints. The technician who came to our house to set up everything seemed to be knowledgeable and explained everything well.
happy with the customer experience and the installation process.
My home service is great! Internet is perfect and tv is awesome, but I do wish that the on demand had more of a selection.
Customer care was excellent over the phone and the technician was VERY helpful!! Very happy with the service and have been a happy AT&T for over 10 years :)
I have yet to use my subscription. I signed up on June 12, 2014 and still haven't been able to get it installed. I was told by the sales person that it would be no later than June 16th but received an email stating it would be today, June 26th. When I called to see if I could get that date moved up I was told I would receive a call back and never did. Finally received a call yesterday stating installation would not be today because there were issues with the terminal box and they didn't have an ETA on when I would have my service. The two stars provided, one for the various recommendations of other people and one for each person I've contacted has been polite. But no one seems to have an answer or are able to help.
what started as a bad experience was made right by a supervisor.
Install technician dd an excellent job! Also spoke with Shane on the phone and he was also incredibly helpful.
My AT&T products and services are working fine so far. The first person I talked to prior to setting up service was very friendly and helpful. The next couple of people weren't quite as knowledgeable or easy to understand. The self installation was easy but definitely should not have cost what it did.
Excellent customer service, excellent technician that answers all questions fully. I can't begin to describe how much better the interaction with AT&T has been over the craziness at Comcast. I feel very good about my decision to go with AT&T.
Sooooo much better than Xfinity!
The technician who came to my house to install my Internet was very helpful and thorough! Wonderful customer service! LOVE AT&T!
The young man who set up my service was fantastic. Typically those long calls are cringe worthy but he was gregarious and kind. Wonderful service!