Get AT&T Services |
Get AT&T Services | Call 1-866-818-0843
Get AT&T Services |
Get AT&T Services | Call 1-866-818-0843
46% of ALL HOME CONNECTIONS customers in Illinois choose AT&T Internet plans with speeds between 50 and 100 Mbps.
Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Call to Get AT&T Internet TodayCall 1-866-818-0843
† Percentage is based on the number of AT&T Internet sales made with ALL HOME CONNECTIONS, an AT&T Authorized Retailer, between January 1, 2017 and July 31, 2018 and on the geographic service location provided at the time of the sale.
When you chose Chicago as your new home (or maybe Chicago chose you?), you were likely aware of what this international hub offers its residents. Dozens of cultures call Chicago home, and they've built the Windy City on good times and great food. Whatever your fancy—Polish, Hispanic, Italian—you're sure to find something to nosh on in one of the 77 community areas here, and AT&T internet can help you find the perfect bite.
Take the North Side, for example. This quaint district is deeply embedded with Polish history and culture. Whether you live in this area or are just passing through, get a taste of the Polish Village to go from Kasia's. Grab Chicago's best pierogies and take 'em home with you to enjoy later. Or hang around the deli for some of the most delectable stuffed cabbage and beef roulades around. With tantalizing flavors and traditional recipes, it's no wonder Kasia's has been chosen as one of the best restaurants in Chicago. Who needs deep dish pizza anyway?
Live in another Chicago district? No problem! The city boasts over 5,000 restaurants fit for any occasion. Make a reservation at Oriole in West Loop for special occasions (the Hokkaido Uni is pleasantly spicy and zingy), or visit 5 Loaves Eatery in the South Side for salmon croquettes that will make your mouth water. They're not kidding when they say, "Good Food, Good People."
Speeds Up to 100 Mbps*
when bundled, plus taxes & equip. fee
12 mo agmt, other qualifying service (min $19/mo) & combined bill req’d. $10/mo equip fee applies. Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
for 12 mos when bundled, + taxes & equip fee
w/12 mo agmt, other qualifying svc (min $19/mo) & combined bill. $10/mo equip fee applies Incl 1TB data/mo. $10 chrg for each add’l 50GB (up to $100/mo)†
4G LTE data
Price is for one line
Prices after discount with AutoPay and Paperless bill. Discount starts w/in 2 bills. AT&T may temporarily slow data speeds when the network is busy.
for 12 mos plus taxes and RSN fee
w/ 24-mo. agmt & other qualifying AT&T svc (min. $30/mo). Autopay & Paperless bill req’d. Pay $74.99/mo plus taxes until discounts start. Prices higher in 2nd year.
*$19.95 ACTIVATION, EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $10/mo. autopay & paperless bill and $10/mo. bundle discounts for up to 12 mos each. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req'd). Credit card req'd. Restr’s apply.
^Limited availability in select areas. May not be available in your area. Call to see if you qualify.
Geographic and service restrictions apply to AT&T Internet services. Call to see if you qualify.
$40 Internet Offer: Price for Internet (768k-100M) for new residential customers when bundled with another qualifying AT&T service (DIRECTV, U-verse TV, AT&T TV or AT&T Phone or postpaid AT&T wireless). Prorated ETF ($180) applies if Internet is disconnected before end of 12 months. Must maintain all bundled services to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable and $10/mo equipment fee. Activ/Installation: $35 activation fee (self-install) or $99 installation (full tech install) may apply. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
†Unlimited data allowance may also be purchased separately for an add’l $30/mo., or maintain a bundle of TV & Internet on a combined bill and receive unlimited internet data at no add’l charge. For more info, go to www.att.com/internet-usage
CHOICE 1-YR ALL INCLUDED PACKAGE W/ OTHER ELIG. SVC: Ends 1/20/20. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $59.99 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $110/mo for CHOICE All Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Wireless: Consumers only. Sold separately. Reqs new or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: CHOICE All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
AT&T UNLIMITED &MORESM PLAN: Monthly plan charge ($45 for single line; $75 multi-line) & monthly per-device access charges apply. Data Restrictions: For all data usage, AT&T may temporarily slow data speeds during times of network congestion. Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to a max of 1.5Mbps, Standard Definition quality (about 480p). Video speed is capped at this amount, regardless of network device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be aﬀected by a variety of other factors. Other restrictions apply. Tethering/mobile hotspot use prohibited (except Connected Cars). UNLIMITED TALK: Phones only. Includes calls w/in DCA. Service may be terminated for excessive roaming (see Wireless Customer Agreement at att.com/wca). Unlimited Talk to Canada and Mexico: Phones only. Includes unlimited International Long Distance (ILD) calling from DCA to Mexico and Canada. You may be charged for calls to special or premium service numbers. Calls to Other Countries: Includes ILD service that can be used to call countries other than Canada and Mexico. Per-minute pay-per-use rates apply unless you have an ILD service package. Rates subject to change w/o notice. For rates, see att.com/worldconnect. UNLIMITED TEXT: Standard Messaging – Phones only. Requires compatible device. Includes unlimited messages up to 1MB in size within DCA to more than 190 countries for text messages and 120 countries for picture & video messages. AT&T may add, change, & remove included countries at its discretion w/o notice. Messages sent through applications may incur data or other charges. See att.com/text2world for details. Advanced Messaging: Sender and recipient(s) must be AT&T postpaid wireless customers with HD Voice accounts, capable devices, have their devices turned on & be within AT&T- owned and operated DCA (excludes third-party coverage). Includes unlimited messages up to 10MB in size. Other restrictions apply & can be found at att.com/advancedmessaging.
GENERAL WIRELESS SERVICE TERMS: Subject to Wireless Customer Agreement (att.com/wca). Service is not for resale & is intended for use primarily within DCA. If AT&T does not enforce any of the terms or restrictions of its service oﬀerings, it is not a waiver of AT&T’s right to enforce those terms or restrictions. AT&T reserves the rights to enforce all terms & restrictions at any time. If AT&T determines your use of services violates any of the applicable terms or policies found in the Wireless Customer Agreement, we may in our sole discretion suspend, modify, terminate or restrict your service. Coverage: Coverage map shows high level approximation of areas included in and out of plan. For the most current coverage info for your area, check wireless.att.com/coverageviewer. Coverage may include areas that are served by unaﬃliated carriers & not on AT&T’s owned and operated network (oﬀ-net). Coverage is subject to change without notice.Network Management: All AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details. Off-Net Usage: International and domestic off-net (roaming) data usage may be at 2G speeds. Excessive Oﬀ-Net Usage: You get an oﬀ-net (roaming) usage allowance for each service. If you exceed the allowance, your service(s) may be restricted or terminated.Other Restrictions & Charges: Other restrictions apply & may result in service termination. If you purchased a device that requires a term commitment, an Early Termination Fee applies if you cancel service after the first 14 days & before your term ends. See att.com/equipment ETF for details on what fee may apply for your device & how the fee is prorated over time. Activation/upgrade fee per line (up to $45) & deposit may apply. Credit approval may be required. AT&T reserves the right to suspend or terminate service to your account, place any non-complying device on an appropriate plan, and/or add any other required element of a plan. Other Monthly Charges: Apply per line & may include taxes, federal/state universal service charges, Regulatory Cost Recovery Charge (up to $1.25), gross receipts surcharge, Administrative Fee, & other government assessments which are not government-required charges. Additional one-time charges may apply. See att.com/additionalcharges for more details on other charges. For full service terms and conditions visit att.com/wirelessterms.
$40 Internet Offer: Ends 12/31/19. Price for Internet 300 for new residential customers in AT&T Fiber markets when bundled with another qualifying AT&T service (TV/AT&T Phone/Wireless). Promotional pricing for first 12 months only. After 12 mos., the rate increases to $60/mo unless canceled by customer prior to end of 12 mos. Prorated ETF ($180) applies if Internet is disconnected before end of 12 mos. Must maintain bundled qualifying services with matching service address to receive advertised pricing. Additional Fees & Taxes: Excludes cost-recovery charges, where applicable, and a $10/mo equipment fee. Credit restrictions apply. Pricing subj to change. Select MDU residents, AT&T Employees/Retirees not eligible. Subj. to Internet Terms of Service at att.com/internet-terms.
Plus, get professional activation help and expert setup of your new device.
For service details and eligible areas, See details.
Same Day Delivery: Available for orders placed by 4 p.m. local time by calling the number on this page. Must purchase and activate eligible device with wireless service agreement and qualifying voice and/or data plan. Requires account holder present, at least 18 years of age with government-issued photo ID. Limited to select zip codes in Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fresno/Visalia, Greater New York, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, LaFayette LA, Las Vegas, Little Rock, Los Angeles, Louisville, Memphis, Miami, Milwaukee, Minneapolis, Nashville, New Haven, New Jersey, New Orleans, Oklahoma City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland OR, Providence, Raleigh, Sacramento, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, St. Louis, Tampa, Tulsa, and Washington, DC. Other geographic and service restrictions apply. AT&T or an authorized provider will contact customer to schedule up to 60 minutes to deliver and set up eligible device. No charge to customer for AT&T Ready to Go delivery. AT&T Ready to Go delivery is non-transferable, has no cash value, and cannot be redeemed for cash or applied as payment to an AT&T account. AT&T not responsible for lost or damaged software or data. Subject to wireless service agreement. Activation/upgrade, early termination and other fees, and restrictions may apply. Offer subject to change.
Chicago State St. 16 North State St., Chicago, IL 60602
West Monroe St Store 205 West Monroe, Chicago, IL 60606
Greektown Store 1061 W Jackson, Chicago, IL 60607
Southgate Market Store 1101 S Canal St, Chicago, IL 60607
N. PULASKI STORE 4850 N. Pulaski, Chicago, IL 60608
Lincoln Park Store 1503 N. Halsted St. Ste. A123, Chicago, IL 60610
N Sedgwick St Store 1234 N Sedgwick St, Chicago, IL 60610
N Michigan Ave Store 600 North Michigan Avenue, Chicago, IL 60611
Diversey Store 554 W Diversey Pkwy, Chicago, IL 60614
Riverpoint Center Store 1730 W. Fullerton Ave, Chicago, IL 60614
Hyde Park Store 5222 South Lake Park Ave, Chicago, IL 60615
Belmont Ave Store 3955 W Belmont Ave, Chicago, IL 60618
N Lincoln & Irving Park Store 4000 N Lincoln Ave, Chicago, IL 60618
S Cottage Grove Store 8658 S Cottage Grove Unit 405, Chicago, IL 60619
W Division St Store 1819 W Division St, Chicago, IL 60622
Chicago Ave Store 2006 W Chicago Ave, Chicago, IL 60622
26th Street Store 3735 W 26th Street, Chicago, IL 60623
N Sheridan Store 6445 N Sheridan, Chicago, IL 60626
Northwest Highway Store 5224 Northwest Highway, Chicago, IL 60630
Archer Heights Store 4110 South Pulaski Rd, Chicago, IL 60632
Brighton Park Store 2628 W Pershing Rd, Chicago, IL 60632
Cicero Store 2249 N Cicero Avenue, Chicago, IL 60639
Wilson Yards Store 4414 N. Broadway Street, Chicago, IL 60640
Ravenswood Store 1724 W Lawrence Avenue, Chicago, IL 60640
S Marshfield Store 11710 S Marshfield, Chicago, IL 60643
95th & Western Store 9527 S Western Ave, Chicago, IL 60643
Logan Square Store 2787 N Milwaukee Ave, Chicago, IL 60647
N. Damen Avenue Store 1617 N. Damen Avenue, Chicago, IL 60647
North Broadway Store 3168 North Broadway, Chicago, IL 60657
N Lincoln & Belmont Store 3208 N Lincoln Ave, Chicago, IL 60657
N Clark St Store 5601 North Clark Street, Chicago, IL 60660
Presidential Towers Store 20 South Clinton Street, Chicago, IL 60661
West Diversey Store 6451 W. Diversey Ave Unit G11, Chicago, IL 60707
Complete the form below to submit your review.
It is by far the best company I've ever had.
So far everyone has been very helpful n the services are great I look forward to continued great business with att
good service...so far
The job was done on the scheduled day and at the scheduled time. Service works great! I would have given 5 stars but the serviceman said he would talk to me before he left and didn't. We weren't sure he finished the job until we had to test it ourselves.
I've been an ATT customer for 6 years and have always had a great experience with the services I've purchased over the years. In recent I added the Internet to my plan and have had quick internet speed which helps me complete my day job in a timely manner. Also the ATT customer service has been superb and helpful each time I call them for help. Thank you ATT for making my life a little bit simpler!!!
Jorge was excellent, efficient and pleasant. Very pleased with his work.
I'm really glad with my service and the Internet connection is great if I need a question the always have a good answer for me so glad I chose AT&T
The Customer Service Rep. I talk to was So Very helpful. I Exsplan to him what my needs (Were) and how I wanted to Reduce my bills from Xfinity and Achieve the Service I wanted for Entertainment and Business. They help me Accomplish with Switching to AT&T . Let Me Remind you they didn't call Me. I call Wondering what other options I had out Their. Thanks AT&T
The service is nice. Sometimes a bit lagging but I got an overall good streamlining of videos
The best service I have ever received!!!
The gentleman that install up the service was excellent He did the job great
I love the high speed internet.
Loving my internet service from ATT so far. At first I was a little skeptical coming from another provider my entire life. But once I met the tech guy (Steven) and trying out my service I'm very happy. Thanks ATT
It's awesome and I never have a problem with dropped calls or buffing on the Internet, I have 7 devices hooked up too it my son's love it they can play there games without it freezing up on them, I'm super happy that me and my son's decided to go with att u-verse - home phone, the person that I spoke with and set everything up for me didn't give me no problems and I had my service within a few days and ever since then everything's been going great it's fasters than any other service I've had it would be and it was well worth the money I'm glad I picked. AT&T U-verse SO THANK YOU MY SONS SAID!!!!!!!! Have a great New Year's hope your 2016 is better than any other year hope it brings you joy and happiness and let there be great memories to everyone at ATT-U verse sincerely from my family to all of you and yours
Technician appointment time scheduled between 11:00am-1:00pm, technician arrived at 1:10pm. Technician was otherwise professional and courteous.
great service. customer service Representative also go beyond to ensure complete satisfaction.
Absolutely love the WiFi fast and efficient!
The service was great, install was quick and installer explained everything that I needed to do to get the service started.
Since getting new service installed 2 weeks ago I have had to call in 2 times to customer service regarding services. I asked for hd it was not installed. I called in and had to pay additional For an mistake on AT&T. Them my free 3 months of HBO and Cinemax is no longer available. My internet and cable have gone out 4 times in 2 weeks. Very disappointed considering I have used them in the past. I have not had time to call in regarding my free trial packages. Frustrated
Installation was quick and easy! great technician. I'm very happy with my switch to AT&T.
very happy with service the sale associate was very helpful in me understanding my payments and services i would recommend att to anyone its fun, easy, and understanding.You can't go wrong with Att. Keep up the great work /A faithful customer."
Have had internet service had to come back to at&t best service ten stars
Its okay..sometimes goes slow
Customer service sent out a modem but did not tell me that i needed a working telphone line in order to have just the internet service.
It has been great
Internet speed is pretty good, and no problems in the first week. Not that it matters, AT&T has it worked out that they are my only option in my Chicago neighborhood.
Service is excellent! Always works and is high speed!
I'm sooo I'm sooo in love with my service that I'm doin the happy dance. My Internet is moving faster then ever I would recommend any and everyone to Att.
We just had storms come thru and this would knock out our previous internet and phone service. With us now having AT&T, we had consistent, beautiful service. I really love how we get weather warnings on whatever channel we are on. Once I was in the other part of our apartment when one of the warnings came on and I could hear the alert loud and clear. I am so glad we switched to AT&T!!!
This month I canceled Comcast because they doubled my bill, and the service was terrible. This is a 2 star review of my new ATT service, one star up from what I would have given Comcast. I've only had ATT for a couple weeks and I'm already having issues. When I try to watch Netflix, Hulu, or HBO Go on my TV it stops to buffer about every 2-5 minutes. Extremely frustrating and unacceptable for this day and age. It's 2015. I was also told by the technician when he was installing that he couldn't give me the 6mbps that I ordered, but instead only 3mbps because the ATT lines in my building couldn't handle the 6. Both of those speeds are speeds we would have seen 10 years ago. Again, unacceptable. As far as surfing the web, sites load slower than Comcast, pictures load slower than Comcast, and videos sometimes have to buffer as well. The only thing that ATT has going for it is that I hate Comcast and won't go back to them. Pretty pitiful. Enjoy!
AT&T phone tech made getting my service setup extremely convenient and easy and talked me through the best service for my needs. The tech who came out to setup my service was on time and very efficient. Thanks for the great service all around.
The service is good but the iPhone application isn't that great
I think they handled the installation and the customer service very well
My call was answered promptly, my issue was addressed with care and concern, and I felt that the rep had my needs in mind 100%.
I love the fact that I can use several devices, & my internet speed remains fast!
I had a problem with the initial order not being processed but was well taken care of in my second call. The installer was very professional and courteous and was done on schedule and in a shorter time that I anticipated. Very satisfied with the overall experience.
Nothing but great service so far. Happy to have made the change from Comcast!!
I enjoy the services I receive from AT&T
Just installed AT&T triple play. Very impressed with the technician, and the service provided. Both the technician and the phone associates have been very knowledgeable about the services offered, the process of set-up and installation. Everything has been thoroughly explained to us, and our contacts with the AT&T personnel have been professional all the way. Nancy Z Chicago, IL
Im a new customer of att at first I had some issues but after a tecnitian came an fix my problems im happy I was planing to cancel the account with att but I like the service now so im going to stay so far I haven't have any problems any more I like att its a good service im glad I stay.
My internet has been working well - though a little slow at times. I am pleased with the service.
Using thr At&t internet service and it'd extremely fast. When I couldnt set it up myself property. I called at and t customer service and a technician came the next morning to set up for me at no cost. I'm enjoying my service now for a reason amount.
I had a bad start with att. After the technician came to take care of turning on my services outside, he said it the phone line didn't work. A different tech. would have to come back to check. I waited 2 days and didn't hear back from att esp. Since the tech. said att will get back to me. Att sent sent me tons of emails but none regarding this. After numerous phone calls it turns out that tech. Was at my house. They needed a tech. To come into my house. This young gentleman named mark restored my faith in att. He was so kind and so helpful. He gets 5 stars. If I could get him to come back to do a repair if it was ever needed I would be thrilled. The young man who I spoke to in AZ waived my activation fee. He was kind and helpful and told me there is no sales tax for the state of IL. I spoke to several customer service reps and I never got a straight answer.
Me and my children's loves it very much and we all happy thanks to you and service.
Great customer service, and very informative. Every question or concern I had was awnsered right away. I've had ATT Uverse and Internet for about a month now and I am very happy with the service.
The service was prompt and I have honestly enjoyed speaking with customer service. They were knowledgeable, funny, friendly and helpful. Glad to be part of AT&T family!
Everything is working great. Appointment was on time He was even early. Set was was quick. Hope to stay with them a long time.
Had AT&T ship me my equipment and it was easy enough to plug it in, turn it on and get connected.
I had a great experience with AT&T service. and I hope to have a great relationship with AT&T thank you
The customer service rep. explained the Inernet products and options in a kind, courteous and patient manner. The technician who came to my home was thorough in his following up with me and assuring me my internet is operational.
The high speed Internet service is great all my requirements where met and everything runs smoothly.
Fast and friendly service. No issues with service. Great job, very patient in answering questions.
Dear Att I have been very happy with the service i receive, weather its a phone call, or a visit to your website. You have done a wonderful job with quality customer service available at any time of the day you might need it. I am enjoying your u verse high speed internet and look forward to new products that you will bring forward in the future. I have been a att land line customer for over 25 yrs and hope to continue with you as long as i live in the usa. Keep up the good work
The AT&T customer service from setting up to installation has been excellent. AT&T technician was running behind in his schedule, but he made sure I was notified in advance to accommodate my schedule. Once he arrived, he was efficient and helpful in introducing me to my new product. Very satisfied with my experience!
It good it hasn't slow down it running fast
AT & T has always been my service provider for ALL products & services needed I have used. Installer was very apppreciated, on time when given call when would arrival, (even after 1 of worst stroms had in Chicago that caused systems down, electrical lines broke the day before) giving advice to any questions needed with extremly excellent job well done. Great service setting up an account from calling in, nice, friendly, kind and professional able to answer all questions helping with setting up from first day!!
The internet service is great, but I was somehow set up with Geek Squad to install it, which kept getting delayed. Just be sure to call the 800 number for installation questions. The woman was very helpful.
My service so far to date is great, thanks!
This is my 1st time with u guys I have home internet with u guy's and we love it wi-fi is awsome speed is great and if I have any questions which I had all I did was call and they help me very nicely and got me thru everything I can say I will stay with u guy's thank u and keep up the good work..
I really have no complaints about the service I recieved
Great service,excellent customer service.very satisfield.
The Technician was quick and Friendly. I had a good experience with him. He even left his card to call if I had any future problems.
Slower then I expected!!!
The guy who signed me up on the phone was very nice and clear, which was great, except he told me I was wired to be all set once I got my equipment. Well, it first arrived without a manual in the box. Then it failed to work, so I had to have a technician come. The first technician complained that I wasted his time since he couldn't get into our building basement after hours (even though he offered me the evening appointment). But the second technician was polite and great. I guess it's hit or miss. But the service works now!
very knowledgeable and helpful
The internet is as expected and was an easy install. However, talking to ATT workers... not acceptable. When trying to obtain an account, the first worker I was patched into lied about the services available to the building and Chicago as a whole. I had to end the call with him due to the inability to get a straight and honest answer. I've worked in IT before, so I would have been alerted to his lies even if I hadn't looked for information on the website first. However, this lack of integrity should not be apart of your business core and needs shaping up. The second person I got patched with was fine. She tried sell more than I wanted, but that's apart of her job. Annoying, but acceptable. Overall, I just feel bad for the other people that your salesmen are lying to and hope you reformed that aspect of the sales process. Sincerely,
Helpful and friendly phone operators. Installers were very thorough and helped maximize my signal and speed. So far I am very satisfied.
My experience has been not that great. we have always had At&t and we have always have had problems with the connection. They just switched to U verse and it worked for 3 weeks then I had to call them because we had no internet service. I called at 8pm central time and the call was routed to India, I could not understand the person I asked to speak with a supervisor and that never happened. The people that I talked to were rude also. Finally after almost 2 hours on the phone with a person they said that they did not know what was wrong and would send someone out to fix it in 3 days. Not very satisfied at the moment.
Since my service has been installed, I been really enjoy it especailly all the movie channels and it is good to have a dvr so I can record my favor movies and shows and compared to the other companies att is the best and especially when it comes to low price rate, I am satified for being with att and for what y'all have done for me so far and look forward to many more in the future
After 25+ years with Comcast, I switched to AT&T. I have been a customer for a month and I am glad I switched. Every employee has been helpful and happy to help. The time I have had to wait to speak to someone has been minimal. Of course, the cost savings is very nice. Thanks,
I've used AT&T in that past and again no problems! I would and have recommended this company. Thanks for being easy to work with!
My high speed internet and uverse telephone was installed today and I am very impressed. Francisco was really fantastic. He set it up without the wires showing, which I was worried about. He set up my 2 laptops plus my desktop and explained everything. I give Francisco 5 stars. THANK YOU ATT!
I love it! Really easy to use and understand! Love the fact that I can pause live TV! Internet is great! I just wish that the CID didn't show up on the TV because now everyone see's who is calling you, but I'll deal with that.
I have AT&T for my phone and because I am quite satisfied with the service, I wanted to include other AT&T entities. Now I have your Internet service and I wish we could get AT&T U-Verse but it isn't available- bummer!
The internet/phone service I receive is superb. I've had no interruptions in service. Whenever I've called, usually with a question, the service agents are very attentive, very informative, very professional and polite. I really appreciate the time they take to explain things to me. Mostly, I appreciate their patience.
The service technician was the best. This gentleman was so respectful, informative and thorough. I was not happy with the package that I received, so I called and the lady on the phone was very nice and helpful. So far so good.
It has been a month with new connection and did not face any issue. I hope if the service continues like this, i am really very happy. Internet speed is great!!!
Unbeleivable great customer service. Had an issue with my first bill, when I called I was nervous that I was just going to be out of luck. Kelly from the Columbus Ohio office did a great job to take great care of me and set things right. Very glad I switched to at&t, recommend it to everyone.
I used to have clear internet and land line phone which was absolutely not clear. My son who is university student was always fighting with him because of bad connection. He lost his A grade because of disconnecting his online test in the middle. My husband used to drop his international calls in the middle. Anyway we are happy to have AT&T service with better connection. Thanks
The outside service technician came at a time different from what I expected, so I could not let him in the building. So we had to reschedule for another day. I was on the phone on hold for a long time to reschedule. Then I was on the phone a long time >20 minutes again to notify them of who to call to let him in to the back of the building. Then the outside service tech did not go in to the back of the building, and I did not receive the expected email (I had signed up for notification) that the service was completed so I could begin my self-install. I called and then they said the signal was fine so he didn't need to go in. Self-install did not work because my ethernet was not hooked up to AT&T's port in the phone box (I expected the outside service to do this). So the tech had to come out. I do not know if I'm going to be charged for this tech, but if they bill me, I will definitely call them and explain that it was my understanding that the job of the outside service tech would be to check that the lines were connected. So I don't believe I should be charged. In any case, internet is working fine and fast now, and the tech who did come out was helpful and professional, though he came at 5:30 pm and I was waiting at home 1-5 pm, which took away my time from work. So it has definitely taken up a lot of my time.
The customer service personnelle who I've talked to over the years that I've had the service have all been very helpful and courteous. The service has been as described and I've been happy with it.