Everything You Need to Know About the Emergency Broadband Benefit & AT&T Services

You may be eligible for a monthly discount on your AT&T broadband internet, plus additional funding toward device purchases through the Emergency Broadband Benefit (EBB) program. Read on to learn AT&T’s answers to the following questions:

What is the Emergency Broadband Benefit?

What is the Emergency Broadband Benefit?

The Emergency Broadband Benefit (EBB) is a temporary program created by the Federal Communications Commission (FCC) that offers financial assistance to households struggling to pay for internet services during the COVID-19 pandemic. The program aims to help more Americans access the internet to widen their access to employment, education, and healthcare.

According to the FCC, the EBB program will provide a financial discount toward broadband services, depending on the recipient:

  • $50 per month for qualified households
  • $75 per month for households on Tribal lands

In addition to monthly broadband discounts, eligible households can also receive a one-time discount of up to $100 toward laptops, computers, or tablets. Recipients must contribute at least $10, but no more than $50, toward the purchase to receive the discount. 

As of Spring 2021, the EBB program is still not active. The FCC expects broadband users can begin applying for the program at the end of April 2021.

The EBB is limited to one monthly service discount and one device discount per household.

Is AT&T participating in the EBB Program?

Yes, AT&T will be participating in the EBB program starting on May 12, 2021.

Do I Qualify for EBB Program Discounts?

There are several ways a household can be eligible to receive EBB program discounts on broadband services. At least one member of a household must meet at least one of the criteria below.

Here are the FCC’s guidelines, as listed on their website:

Is AT&T participating in the EBB Program?

  • Qualify for the Lifeline program
  • Receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019–2020 school year
  • Received a Federal Pell Grant during the current award year
  • Experienced a substantial loss of income since February 29, 2020 and the household had a total 2020 income below $99,000 for single filers or $198,000 for joint filers
  • Meet the eligibility criteria for a participating providers’ existing low-income or COVID-19 program

For a more detailed account of qualifying criteria, visit the Universal Service Administrative Co. (USAC) website.

Is the EBB Program Available in My Area?

As it is a temporary program, not all broadband providers will offer access to EBB discounts. AT&T is committed to its participation in the EBB program and hopes to provide program discounts to as many eligible customers as possible.

To see if the EBB Program is available near you, click here.

How Do I Apply for the EBB Program?

Households wishing to receive discounts from the EBB program must first opt-in. 

It is important to remember the EBB program is temporary. Discounts will only be available until one of these conditions occurs first: funds run out or a period of six months passes after the Department of Health and Human Services declares the COVID-19 health crisis over.

Once available, eligible AT&T customers can apply for the EBB program in one of two ways:

How Do I Apply for the EBB Program?
  • Pre-register with the Universal Service Administrative Co. (USAC) – Customers can apply for the EBB program—either online or via mail—by following the application instructions on the USAC website

After the pre-registration process is complete, customers can speak to an AT&T customer service representative to verify their service discount.

Speak to an AT&T Customer Service Representative:

  • Contact an AT&T customer service representative directly – Customers can contact an AT&T customer representative to apply for the EBB program without pre-registering. 

Speak to an AT&T Customer Service Representative:

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